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Marketing Insights Manager

Publicado por
Studio Theatre DC
|
Washington, DC
Nuevo
|
Publicado hace 25 días

TITLE: Marketing Insights Manager

STATUS: FT Exempt

DIVISION: Marketing and Communications

REPORTS TO: Director of Marketing and Communications

POSTITION AVAILABLE: Immediately

ABOUT STUDIO THEATRE

Since its founding in 1978, Studio Theatre has been based in the historic neighborhood of Logan Circle in Washington DC. Inspired by the world around us, Studio brings personal, political plays to audiences across the Washington metropolitan area. Studio’s mission combines a commitment to artistic craftmanship with the connective power of live theatre: “To produce exceptional contemporary theatre in deliberately intimate spaces, fostering a more thoughtful, more empathetic, and more connected community, in Washington, DC and beyond.” 

Recognized by the DC Council, the city’s main governing body, as “a pioneer in launching Washington, DC’s theatre into prominence in the American theatre of the 21st century,” Studio presents a diverse roster of thought-provoking contemporary plays featuring an array of local, national, and international theatre artists. Each season, Studio produces seven to nine productions of contemporary drama, including one to two new plays and commissions artists, particularly those early in their careers, to develop new works that will shape the field for years to come. We also aim to be an engaged member of our community—investing in ongoing partnerships with civic, social, and educational organizations—and nurture the next generation of arts leaders through a season-long professional development apprenticeship program.

Studio is a values-based organization that pursues artistry and inclusion, and brings characteristic thoughtfulness and daring to our efforts, onstage and off. We are committed to anti-racism in our work and make a concentrated effort to proactively dismantle barriers that have excluded people from joyful participation in our art form.

Throughout Studio’s four decades, the quality of Studio’s work has been recognized by sustained community support, as well as 398 nominations and 72 Helen Hayes Awards for excellence in professional theatre. Today, Studio stands as an anchor arts institution in Washington, DC, committed to artistry, professional development, and our community. 

THE POSITION

An integral position of Studio Theatre, the Marketing Insights Manager is responsible for managing the customer relations database application (Tessitura), all ticketing data and reporting, and other digital innovations as they pertain to marketing and sales. Reporting to the Director of Marketing & Communications, the Marketing Insights Manager will create structure and systems to maximize earned revenue. This position supports quantitative and qualitative data requests across the Marketing and Audience Services team through data research and analysis, dashboards, lists, and other reporting tools designed to be translated

The position is full time with the occasional evening and weekend work needed and will require regular onsite work in conjunction with Studio Theatre’s remote work policy.

Please Note, Studio Theatre has instituted a mandatory COVID-19 vaccination policy for all employees. As such, proof of FDA-approved vaccination and booster is required prior to beginning work. In compliance with all applicable laws, Studio Theatre considers requests for accommodation on the basis of medical need or sincerely held religious beliefs

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

TICKETING AND DATABASE

·      Build ticketed events and packages in the Tessitura ticketing system.

·      Proactively maximize the value and quality of data introduced into the database.

·      Enact ticketing and seating policies that maximize revenue and Audience Services goals, including promotional offers, dynamic pricing, third-party sellers, and automated payments. 

·      Train employees on Tessitura and other platforms as necessary. 

·      Schedule data audits and corrections using automated daily processes to identify and fix duplicates and other mistakes and inconsistencies.

·      Utilize and maintain all ticket office technology, including ticketing sales software, validation scanners, credit card machines, and printers to maximize ticket office efficiency.

·      Lead the testing and rollout of Tessitura application software updates and new releases.

·      Create, modify, read, and understand stored procedures using SQL.

REPORTING

·      Create and maintain revenue reports for Marketing, consultants, senior leadership, and Board of Directors.

·      Create new reporting systems that utilize data visualization tools in Tessitura Analytics and Excel. 

·      Collaborate with Development and Finance on grant and audit reporting. 

ANAYSIS AND MARKETING

·      Manage ticket inventory to maximize revenue and capacity.

·      Generate patron lists and extractions for marketing department activities, including direct marketing efforts, telemarketing, external databases, and other platforms that may arise. 

·      Develop and implement effective incentive programs for upselling, add ons, and donations.

ADDITIONAL RESPONSIBILITIES

·      Participate in Marketing department and consultant meetings to implement revenue-driving polices and procedures.

·      Coordinate with Audience Services Director and Associates as it pertains to the needs of our patrons. 

·      Craft and implement policies that uphold Studio Theatre’s values and care for audiences with Equity, Diversity, and Inclusion in mind. 

·      Participate in Studio Theatre’s on-going anti-racism work, including serving on the Equity, Diversity, and Inclusion Committee and related working groups. 

·      Other duties as assigned

SKILLS AND QUALIFICATIONS

Studio Theatre is seeking an individual with considerable talent, passion for the theatre, and ability to advance institutional aims. We expect a candidate will have:

·      In depth knowledge of Tessitura (preferred) or other ticketing software platform.

·      Advanced knowledge of MS Excel.

·      Knowledge of SQL and application of updating database store procedures.

·      Experience creating data visualization dashboards and reporting in Tessitura Analytics or Tableau preferred. 

·      Experience with performing arts ticketing and subscription packages preferred. 

·      Commitment to Diversity, Equity, and Inclusion, and enthusiasm to work with teams with diverse identities

PHYSICAL DEMANDS AND WORK ENVIRONMENT

·      Position requires significant time in front of a computer screen.

COMPENSATION:

This position is a full-time salaried exempt position with a starting annualized salary of $47,000 and up.

Studio Theatre offers a generous benefit package including medical with a partial employer contribution and a funded HRA, dental, and vision insurance and FSA; short-term and long-term disability insurance; life insurance; 401K with an employer match; and commuter benefits. Studio Theatre time off policies include ten paid holidays, five floating holidays, separate sick leave, and annual vacation leave accrual starting at ten days for new hires. 

Studio Theatre’s administrative hours are Monday thru Friday 10am to 6pm. Studio Theatre’s remote work policy allows certain positions to work remotely up to two days a week plus exceptions on a case-by-case basis. Due to the nature of live entertainment, all positions may require some evening and weekend work. 

HOW TO APPLY:

Interested applicants can apply using this form https://studiotheatre.wufoo.com/forms/marketing-insights-manager/

If you need assistance filling out the form, please email employment@studiotheatre.org or call 202.232.7267 x 0 for assistance. Proof of COVID vaccination is not required at the application stage but will be required if a job offer is extended.

Studio Theatre is proud to be an equal opportunity employer. Applicants from populations underrepresented in the theatre field are strongly encouraged to apply. We are committed to creating a diverse and inclusive environment, and all qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, marital or familial status, sexual orientation, national origin, disability, age, or veteran status.

TITLE: Marketing Insights Manager

STATUS: FT Exempt

DIVISION: Marketing and Communications

REPORTS TO: Director of Marketing and Communications

POSTITION AVAILABLE: Immediately

ABOUT STUDIO THEATRE

Since its founding in 1978, Studio…

Detalles a Simple Vista

  • Flexibilidad
    A Tiempo Completo
  • Fecha de inicio
    1 de agosto de 2022
Salario
Al menos USD $47.000
/ año

Ubicación

A distancia
El trabajo se puede realizar en o cerca de Washington, DC
Ubicación Asociada
1501 14th St NW, Washington, DC 20005, USA

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