Manager of Individual Giving and Donor Communication

I. SCOPE OF ROLE:

S:US’ Development and External Affairs team works collaboratively with Board members, executive leadership, program, and finance staff to build internal and external relationships, raise funds, and increase the organization’s visibility. The team includes staff members working in the areas of fundraising, marketing and communications, and volunteer management.

Reporting to the Director of Development, the Individual Giving and Donor Communications Manager works collaboratively with the Development and Marketing/Communications team to further the fundraising efforts of S:US. They will be charged with managing and growing the individual giving and digital fundraising programs as well as supporting major gifts efforts and working with leadership on creating and refining fundraising strategy.

II. ESSENTIAL DUTIES & RESPONSIBILITIES:

Appeals & Donor Communications

• Manage fundraising communications calendar and develop a strategy for soliciting and cultivating individual donors throughout the year through email, social media, and direct mail
• Draft donor communications materials directed to current and potential donors, constituent groups, and the general public, including e-solicitations throughout the year, year-end fundraising, and other appeal opportunities
• In collaboration with the Director of Communications and Marketing, maximize social media and other digital resources to target previously untapped networks to identify, engage, and solicit prospective donors and supporters.
• Expand and manage recurring giving program, S:UStainers, including drafting donor communications, stewarding recurring donors, and advising on strategy
• Work with Development and External Affairs Coordinator to segment donors for tailored messaging and track data related to the success of donor communications efforts and recommend strategy adjustments as needed
• Create a renewals program for individual donors, drafting tailored communications to request that donors renew and/or increase their giving

Major Gifts

• Support Director of Development and Chief Development and External Affairs Officer in strategizing and planning identification, cultivation, and solicitation of major donor prospects
• Use data from donor communications and appeal program to recommend individuals with capacity to become major donors for further engagement
• Prepare donor research and briefings for the Chief Development Officer, CEO, and Board members, and personally participate in solicitations, as appropriate
• Plan, coordinate, and facilitate meetings, prepare agendas, and act as liaison to handle meeting logistics.
• Synthesize S:US’ programs into clear, compelling proposals, reports, communications, and letters to individuals.
• Help create and oversee Planned Giving program, including promoting, identifying, soliciting, and stewarding of donors.
• In collaboration with department leadership, re-envision, re-name, and re-launch a Young Leaders Council
• Support Associate Vice President of Special Events in the creation and implementation of donor cultivation events

Administration & Strategy

• Collaborate with Director of Development to create yearly Individual Giving and Major Gifts fundraising strategy as well as plans to target relevant constituencies
• Work with Development and External Affairs Coordinator to track all engagement with individual donors in Raiser’s Edge and to prepare reports, dashboards, and other analysis as needed
• Keep updated on S:US program developments that may be relevant to share with donors; collaborate with S:US program staff to find out more information and source stories of people served
• Participate in special projects and perform other duties, as required.

III. REQUIREMENTS:

REQUIRED EDUCATION AND EXPERIENCE

• 3-5+ years of non-profit experience, including experience in building donor/funder or community relationships and writing content for donors or other external stakeholders.
• Knowledge of best practices in digital and print fundraising and online marketing, including email and social media fundraising
• Experience with email marketing software (Constant Contact, Mailchimp, etc,) and basic graphic design skills
• Strong writing skills and experience explaining the societal issues addressed by S:US to an external audience of donors, with a strong sense of which aspects of S:US’ work will most resonate and how to describe them in a compelling manner
• Proactive, creative thinker with the ability to independently manage several projects simultaneously as well as to work flexibly and adapt to changing priorities.
• Ability to communicate effectively and interact professionally with colleagues, donors, vendors and board members.
• Ability to navigate a large, complex organization with many moving parts and priorities.
• A genuine commitment to DEI in principle and in practice in all aspects of work.
• Proficient in MS Office applications (Word, Excel and Outlook).

PREFERRED QUALIFICATIONS & SKILLS

• Undergraduate Degree
• Experience with donor database software
• Knowledge of the New York City business, government, and philanthropic communities

S:US IS AN EQUAL OPPORTUNITY EMPLOYER