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Resources & Referral Specialist (Spanish)

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Publicado hace 21 días

About Children’s Council

For more than 45 years, Children’s Council has been the heart of child care and early education in San Francisco, advancing the belief that high-quality child care can transform lives and communities. Our more than 120 team members help families navigate their child care and preschool options and secure financial assistance to pay for it. We provide home-based child care businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city’s second-largest nonprofit contractor, with an annual budget of over $100 million, we are a major stakeholder in the child care system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a child care champion, we want you on our team.

 

About Our Family Services: Child Care Resource & Referral:

Building on families’ strengths, our services embody a research-based, two-generation approach that provides comprehensive and individualized support and connection. Resource and Referral (R&R) is the entry point to these services for many families. R&R services, which range from self-directed to intensive support, help families navigate the search for care.

 Position Summary:

Child Care Resource and Referral is the entry point for many families into Children’s Council’s services. CCR&R I Specialists support families with access to quality childcare; helping them to understand their childcare options and how to access financial assistance. Specialists provide phone, walk-in and web-based childcare referral services and related resources to families seeking care.

 

Key Qualities:

  • You have a passion for connecting families from diverse backgrounds to high-quality child care
  • You have a growth mindset and a willingness to continually develop your skills.
  • You can adapt easily to evolving internal policies and best practices to ensure optimal service delivery.

 

Primary Responsibilities:

One-on-One Supports to Families

  • Working one-one-one with families to provide education on choosing quality childcare, child care referrals, assistance applying for subsidies, and being responsive to families through follow-up support.
  • Connects families to additional services, whether at Children’s Council or in the community.
  • Participates in regular rotation CCR&R room, co-location at various locations, Call Center, and other administrative duties. Provides back-up support to front desk, as needed.


Knowledge Management and Learning

  • Tracks family outcomes and regularly reflects on ways to improve services.
  • Shares knowledge with and assists and learns from peers across the organization to deepen understanding of our services.
  • Additional duties as assigned, which may include individualized assignments (e.g., oversight of in-print materials, translation support, etc.).


Required Qualifications:

  • Basic knowledge of child development or childcare.
  • Bilingual fluency required in both written and spoken English/Spanish
  • At least 2 years of professional work experience, preferably in social services.
  • Demonstrated ability to provide responsive one-to-one customer support.
  • Demonstrated ability to communicate complicated process in understandable ways.
  • Passion for helping families from a diversity of backgrounds access high-quality childcare that meets their needs.
  • A background clearance is required


Physical Requirements:

  • Must be able to remain stationary for extended periods of time.
  • Must be able to move throughout the office, access files, meet with clients, travel freely.
  • Requires the mental acuity to perform the essential functions as outlined in an accurate and timely fashion.


Children's Council of SF is committed to building a staff that is rich with cultural, social, and experiential diversity. Candidates who want to join us on this journey and who can uniquely contribute to that goal are encouraged to apply.


Due to the Covid-19 pandemic, the Children's Council of SF has adopted a hybrid working model. All applicants should be comfortable with both the remote and in office scenarios.


Benefits, and Employee Perks:

We offer great benefits! Medical, dental, vision, Long-term disability, Life & Pet Insurance / Employer 401K Matching program/ Tuition Reimbursement / FSA, HSA & Transit Commuter Benefits / Generous PTO accrual - starting with over 4 weeks annually / 12 paid holidays + FH for Birthday / Lunch-n-Learn Training Program.


  

Equal Opportunity & Equity Statement


Children’s Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices are in alignment with our commitment to workplace equity, diversity, and inclusion. We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability, or sexual orientation.

About Children’s Council

For more than 45 years, Children’s Council has been the heart of child care and early education in San Francisco, advancing the belief that high-quality child care can transform lives and communities. Our more than…

Detalles a Simple Vista

  • Flexibilidad
    A Tiempo Completo
  • Educación
    Licenciatura
  • Nivel Profesional
    Profesional

Nivel de Idiomas

English/Spanish

English/Spanish

Ubicación

Temporalmente A Distancia
El trabajo se puede realizar en o cerca de San Francisco, CA
Ubicación Asociada
Children's Council of San Francisco, San Francisco, CA 94114, United States
445 Church Street

Cómo aplicar

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