Engagement Manager (Development Department)

Location: Pittsburgh, PA (Hybrid)

Reports to: Director of Engagement

Start: Fall, 2024

Salary: $65,000 - $80,000

About Us

WORK accompanies families in Haiti and beyond out of poverty through good, dignified jobs. Our goal is simple, to ensure two heads of household are in living income jobs so that each family can pull themselves out of poverty forever.

We partner with families and communities to understand their needs, co-design programs and services to address improvements, implement their recommendations, and invest in local leaders and community infrastructure. We commit to the communities we serve until they no longer need us, whether that takes 10 days or 10 years.

Part of our workforce strategy centers around collection of recyclables where we work to improve the lives and livelihoods of collectors and workers. We facilitate and coordinate the setting of and advancement of responsible sourcing standards across people-powered value chains, working with workers, recycling partners, and brand partners to ensure human rights and communities of collection as well as the environment are treated with dignity and respect.

Position Overview

The Engagement Manager position is a front-line fundraising role focused primarily on engaging and growing a portfolio of supporters and partners to meet our fundraising goals. This role will be responsible for donor retention, engagement, and top of funnel conversion for a specific portfolio of one-time and recurring donors. Responsibilities will include sharing of outcomes, managing fundraising campaigns, planning and executing small donor events, and connecting donors with our work in various countries. The new team member will report to our Director of Engagement.

Our culture is collaborative, entrepreneurial, and fast-paced. We maximize resources to provide the most effective services for the families we serve. We're looking for an entrepreneurially minded, organized, and detail-oriented individual with a keen interest in engaging new supporters with our work. The new team member must be adaptable, positive, and collaborative.

Responsibilities

Donor Recruitment and Stewardship - 65% Time

• Maintain and build a portfolio of potential donors (120-150) with the capacity to make contributions of up to $5,000.
• Manage and exceed the portfolio fundraising goal of $250,000 through individual gifts, partnerships and events.
• Ability to develop, maintain and lead a stewardship plan to engage current and prospective donors.
• Oversee administration of stewardship efforts including emails, hand written thank yous, mailings and appeals, data-entry, and volunteer recruitment and engagement.
• Work with our team to generate inbound targets and categorical leads generation to grow our network and execute our conversion goals.
• Manage all Pittsburgh-region based in-person and global virtual events (6+ per year) logistics, volunteers, and post event follow up tasks.
• Lead outreach to engage our guests with all events by sharing our objectives, highlighting our impact and mission, meet recruitment and retention targets, as well as event fundraising goals.
• Manage Engagement Program Reporting and Dashboard including but not limited to monthly reconciliation of donations, donation acknowledgements, and weekly/monthly engagement and fundraising reports.

General Engagement Responsibilities - 10% Time

• Be an advocate for the families we serve by getting to know them, share their stories with respect and authenticity, and partner with them to independence.
• Support the distribution of engagement opportunities and news to reach new audiences.
• Participate in weekly team meetings and learning opportunities.
• Manage engagement operations including but not limited to monthly review of donation portals, supporting grant and donation requests, and engaging volunteers to success.
• Work within a designated budget for engagement activities.

Communications - 25% time

• Work with our Program Team (local and global) to gather testimonials and content to share with our supporters through our regular communications channels.
• Collaborate with the Engagement Team to draft and distribute letter appeals and gratitude messages to supports throughout the year.
• Draft and distribute e-newsletters while enhancing open and click-through rates.
• Keep our website updated with relevant and timely information.
• Manage all social media platforms (Instagram, Facebook, and LinkedIn), including setting monthly calendar and scheduling posts. Track monthly engagement metrics and set goals to improve engagement.Maintain and represent our organizational brand, staying consistent with WORK’s mission, vision, and values.

Desired Skills and Experiences

• Fundraising Experience: You have had 3-5 years of experience in managing nonprofit fundraising campaigns and events; maintained a portfolio of donors and partners and can demonstrate growth; and managed an annual raise of around $250K+ from start to finish.
• Digital Experience - You have worked in Squarespace, Mailchimp, Loomly, and on popular social media platforms at an organizational level.
• Experience with fundraising CRMS - You have used and managed a portfolio of donors using fundraising CRMs. Experience with Kindful a plus.
• Technical Experience – We operate on Google Drive and Suite, Asana, and Slack. You’re familiar with these platforms or you can get up to speed by watching online tutorials.
• Analytics and Insights - You love data and you love to be able to turn data into actions.
• Curious and Entrepreneurial - You do well in uncharted territories and have the ability to find your way to creative solutions that reach the desired outcome.
• Team Member – You thrive in a team setting where you can lead and support your teammates.
• Executes to Results – Hitting goals is important to you. You maintain a high standard and work hard to get results.
• ‘Can-do’ Attitude and Passion – Our mission, philosophy, and core values align with yours and you’re ready to give it a 100%.
• Education - Bachelor or Master Degree in relevant fields:, marketing, communications, or nonprofit management.
• Ability to work occasional nights and weekends, depending on organizational and networking events.
• Ability to safely lift up to 30 pounds.
• Valid driver’s license and consistent access to a vehicle.

WORK is committed to an inclusive and supportive work culture and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, ancestry, gender, sex, gender identity or expression, age, medical condition, sexual orientation, marital status, citizenship, pregnancy, physical or mental disability, genetic information, veteran status, military status, caregiver status or any other characteristic protected by federal, state, or local laws.