Operations & Analytics Manager

Position Available: Part-Time Operations and Analytics Manager

Since 2007, the Community Living Campaign (CLC) has been charting a new path for what it means to age in community in San Francisco. CLC’s mission is to ensure older adults and adults with disabilities can age and thrive in their own homes and neighborhoods.

CLC organizes free community-based activities and programs like computer classes, healthy aging workshops, senior exercise groups, grocery deliveries, and job placements. These provide important practical support and empower neighbors to advocate for themselves and others. But more importantly, they create opportunities for folks to cultivate the supportive connections and friendships they need to age well at home.

We also bring together neighbors, community organizations, academics, businesses, and City agencies to organize and advocate around issues that are too big for any of us to solve alone. Our two most recent initiatives are the SF Tech Council and the Dignity Fund Coalition. Together, we can create an inclusive San Francisco where people of all ages and abilities can truly live in community – with all of the rich relationships and opportunities that define a good life.

Responsibilities

Operations

• Identify and recommend ways to improve program performance through automation, tooling, rule, process, or policy changes
• Manage the process and stakeholders through ideation, implementation, and continued improvements to technologies and procedures
• Develop the change management and engagement activities that influence, educate and persuade key stakeholders on the need for improvements
• Facilitate, refine and organize documentation of policies and procedures to ensure consistency with quality standards, contract regulations, and overall goals of CLC
• Manage Operations staff members who supports CLC with data entry
• Develop team members to build their technical and communication skills
• Model and reinforce leadership/ethical behavior in self and others

Analytics

• Oversee monthly and year end reporting on City contracts and grants
• Monitors and analyzes the timeliness and accuracy of reported data into CLC and City databases and identifies ways to improve efficiency
• Lead, and where needed, develop the people, information flow, and technology to ensure data is collected and reporting deadlines are met as needed
• Communicate the results of data analysis in written and verbal form to leadership in a way that informs action

Database

• Manage CLC’s DonorPerfect and other databases and applications, including AirTable
• Ensure data integrity by identifying and implementing regular data cleanup projects for all DonorPerfect records
• Identify, develop and maintain tools to automate internal processes and applications
• Learns new technologies, consolidates and develops documentation as needed, trains and communicates new solutions

Desired Skills and Knowledge

• Bachelor’s Degree
• 5+ years of reporting/operations experience, including working knowledge of performance metrics and surveys
• 2+ years of managerial experience
• Experience creating unique solutions to complex business problems
• Extensive donor database experience highly desired, preferably with DonorPerfect
• Highly proficient in MS Excel and Word. Have a strong working knowledge of collaborative tools such as Dropbox, and G Suite.
• Highly proficient with and experience managing the systems CLC has in place (i.e. Airtable, Jotform, and Constant Contact.
• Excellent interpersonal, written and oral communication skills. (Bilingual a plus.)
• Flexibility, patience, and a demonstrated ability to thrive in a dynamic environment and meet challenges with a sense of humor.
• Enthusiasm about working with older adults and adults with disabilities from diverse communities.

Location

This role can be in person or up to 100% Remote / Work From Home. Person must reside in California, be available to attend meetings during San Francisco business hours, and be legally able to work in the United States.

Compensation

This is a part time, hourly position for an average of 20 hours per week. Pay range is $30.00 - $33.75/hour. Hourly wage is commensurate with experience and within the pay scale for the organization. Benefits include paid leave, health and dental insurance, and an annual contribution to retirement.

Applications

Community Living Campaign is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce that is representative, at all job levels, of the neighborhoods in which we work. Older adults, people with disabilities, Black and other people of color, LGBTQ+, and other candidates who contribute to this diversity are strongly encouraged to apply. To be

considered, please submit your resume and cover letter expressing your interest and appropriate fit for this new role. Applicants should submit materials to: jobs@sfcommunityliving.org.