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Oportunidad de empleo

Salesforce Administrator

Publicado por
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Publicado hace 23 días

About the Posse Institute

The Posse Institute is the data analysis arm of The Posse Foundation and a department within the Posse National office. The Institute is interested in matters relating to access, leadership, diversity, and retention in higher education and specifically interested in tracking Posses Scholars. One of the primary goals of the Posse Institute is to maintain and analyze The Posse Foundation’s unique student data set and to ensure that as the Foundation grows, progress is tracked and best practices are analyzed.

Job Description

The Salesforce Administrator will support the ongoing development and maintenance of Posse’s Salesforce Lightning instance. In this role, they will create, update, and manage Salesforce solutions that maintain the day-to-day operations of Posse’s programs, improve internal and external end-users experiences and enable Posse to accurately collect and report programmatic data. The ideal candidate has a record of supporting end-users and improving processes and adoption using the platform. The role, part technical project manager and part database administrator, will be responsible for day-to-day support, training, maintenance, and improvement of Posse’s CRM platform.

The Salesforce Administrator reports directly to the National Director of the Posse Institute and works closely with the Research Associate, as well as external Salesforce developers.

Role overview

  • Work closely with the National Director of the Posse Institute and internal and external end-users to review operational processes, identify opportunities for automation, and prioritize and resolve technical issues
  • Develop CRM ideas and propose solutions to support Posses ongoing success
  • Implement and refine Lightning solutions, custom objects/fields, validation rules, layouts, reports, dashboards, user account maintenance, profiles, permission sets, sharing rules, Lightning Flows, and email templates
  • Manage external platforms and projects that interact with Posses Salesforce instance (examples include Mulesoft Dataloader, Twilio, Typeform, Zapier, and HelloSign)
  • Work with Posse’s external Salesforce developer and internal stakeholders to design mockups, test, and implement iterative User Interface (UI) improvements
  • Research customized and cost effective solutions using the full Salesforce toolset and collaborate with external developer to implement
  • Provide staff training and support on Posses Salesforce instance.
  • Provide input on documentation for technical designs, project plans, deployments, and training guides
  • Employ strategies that achieve high data quality by reducing duplicate, incomplete, and orphaned records
  • Improve the security of the platform with effective access control solutions (roles, permissions, profiles, sharing rules)

Qualities/Qualifications

  • Bachelors degree required
  • A self-starter
  • Strong interpersonal, written, and verbal communication skills, including the ability to successfully communicate technical topics to non-technical audiences
  • Ability to understand complex organizational needs and translate them into solutions within the Salesforce platform
  • Strong project management skills which allow you to prioritize, communicate, and execute effectively
  • Well versed in Salesforce Non-Profit Starter Pack and Lightning administration. Skilled at crafting reports and dashboards, automating workflows, and developing custom objects.
  • 2+ years of experience as a Salesforce Administrator in a similar or closely related environment
  • Salesforce certified administrator or Salesforce advanced administrator certification preferred
  • Strong knowledge of custom objects, process builders, Flows, workflows, apex triggers, SOQL, validation rules, etc.
  • Demonstrated belief in Posses mission and values

About the Posse Institute

The Posse Institute is the data analysis arm of The Posse Foundation and a department within the Posse National office. The Institute is interested in matters relating to access, leadership, diversity, and…

Detalles a Simple Vista

  • Flexibilidad
    A Tiempo Completo
  • Fecha límite de postulación
    21 de enero de 2022
  • Educación
    Licenciatura
  • Nivel Profesional
    Profesional

Compensación

Our highly competitive benefits include:

  • Employer paid medical, dental, and life insurance plan
  • Paid parental leave
  • 403(B) plan with employer match
  • Flexible Spending Account
  • Generous paid-time-off policy

Our highly competitive benefits include:

  • Employer paid medical, dental, and life insurance plan
  • Paid parental leave
  • 403(B) plan with employer match
  • Flexible Spending Account…

Ubicación

Temporalmente A Distancia
El trabajo se puede realizar en o cerca de New York, NY
Ubicación Asociada
14 Wall Street, New York, NY 10005, United States
Suite 8A-60

Cómo aplicar

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