Reporting to the Senior Director of Intellectual Property Protection and Security, the IPPS Program Manager engages in extensive monitoring of video game infringement on various Internet protocols, participates in communications with law enforcement and other entities regarding infringing activities, and conducts detailed and complex investigations into methods and specific instances of infringement. This position manages third-party vendor solutions that provide enforcement services on behalf of ESA member companies.
The IPPS Program Manager actively contributes to the development and growth of ESA's content protection and security activities. This role analyzes illegal games and related products, helps to develop and maintain databases that provide ESA and its members with information pertaining to infringement trends in our industry, generates reports using data from a variety of sources, and works with member companies to obtain information regarding their intellectual property. The IPPS Program Manager also conducts security assessments of third-party solutions across all of ESA's departments.
Online Monitoring, Investigation, and Enforcement:
- Perform extensive and complex online investigations of infringing activity and game security threats on the Internet.
- Send takedown notices using online monitoring services.
- Prepare and conduct presentations to ESA member company representatives and external stakeholders.
- Perform quality control verification of online monitoring services conducted by vendors.
- Assist in vendor management of online enforcement vendors.
- Perform administrator and maintenance duties for the IPPS online portal including implementing updates and curating relevant information for members.
- Check compliance on sites and assist in sending follow-up notifications as necessary.
- Conduct open-source investigations on priority targets.
- Draft monthly online monitoring activity reports for members, including identification and mapping of trends, particularly in new monitoring protocols such as social media, private sites, mobile gaming, auction sites, and P2P networks.
- Analyze trends in existing data and notify the IPPS team of developments.
- Prepare prompt and accurate responses to member inquiries about online monitoring and case updates.
- Identify and track non-compliant and recidivist sites.
- Track ISP response behavior, including timing and action patterns.
- Conduct data mining and reporting of online monitoring database as necessary.
Information Security Office:
- Conduct security assessments of third-party solutions across all of ESA.
- Facilitate an internal security awareness program within ESA.
- Provide guidance on security-related matters such as internal protocols and assistance with responding to incidents.
- Support various activities related to ESA's information security analysis center.
Law Enforcement and Litigation Support
- Assist in forensic analysis of evidence (seized game property, as well as data logs) for all law enforcement investigations, including title and publisher identification.
- Assist in providing retail value estimates of evidence (seized game property) for all law enforcement investigations.
- Assist in establishment and updating of case files.
- Research, investigate, and collect evidence with respect to online sites as candidates for enforcement efforts, including IP address, WHOIS research, operator identity, the cataloging of products, tracking logs, download times, take screen captures, and investigations of various social media sites.
- Assist with the update and maintenance of websites acquired through enforcement efforts.
- Act as the liaison between law enforcement and member companies.
Office Support and Miscellaneous
- Assist other ESA staff in other infringement-related projects.
- Perform any other tasks or assignments that ESA may delegate from time to time.
Skills & Abilities
- Solid writing and analytical skills
- Solid work ethic and the proven ability to work under pressure in a fast-paced and demanding work environment, both independently and as a member of a team
- Versatility to handle and complete different assignments simultaneously
- Ability to travel up to 10%
Required Education and Experience
- Bachelor's degree in Information Technology or a related field
- Minimum of three years of related work experience, preferably involving extensive Internet research and investigations of online infringement
- Completed security training from accredited companies as it relates to security awareness initiatives and open-source intelligence
- Extensive knowledge of Internet protocols (HTTP, FTP, Usenet, Peer-to-Peer networks, etc.) and of intellectual property infringement
- Strong background and interest in computer and Internet technology, video game hardware technology, and computer and video game software
- Proficiency in using common computer applications including Microsoft Office
- Basic technical acumen in one or more of the following areas: Visual Basic (for the creation of Macros), web development (HTML), knowledge /basic hands-on experience in C, C++, or Java
- Conversational ability in a second language including Spanish, Portuguese, Russian, Korean, or Chinese is preferred
ESA is an Equal Employment Opportunity employer.