American Red Cross - DCS: Sheltering Service Associate - Shelby County

Purpose

This position supports the Regional Disaster Cycle Services department. The Shelter (SH) Service Associate (SA) is a temporary position assigned to work in person in a Red Cross shelter before, during and/or after a disaster event. Shelter Service Associates complete tasks necessary for shelter

operations and interacts with clients to ensure their needs are met. Shelter Service Associates support the day-to-day activities within a shelter, which can include working in reception, registration, feeding, dormitory, information or other areas within a shelter.

Responsibilities

Responsibilities vary depending on the assignment.

• Provide excellent customer service to clients
• Complete the required virtual self-paced training (3.5 hours of training total)

May include providing support to one or more of the following areas within the shelter:

• reception
• registration
• dormitory
• feeding
• information
• supply