Key Responsibilities

Assist with scheduling donors at blood drives.
Call and secure appointments at the 2 week, 1 week, and 3 day prior to the blood drives
Ensure donors are met, questions are answered, and every donor is personally thanked
Ensure donors are provided with the correct follow-up information for eligibility questions or if customer service is needed.
Thank recent donors for coming and ask if they’d be willing to pre-sign for next drive
Offer great customer service by collecting communication preferences as needed
Maintain communication with the DRD department
Maintain donor confidentiality, donor data integrity and security
Optional Responsibilities: Data input of Donor Information for online schedule (as opposed to paper schedule)

Qualifications

Reliable access to resources needed to volunteer 100% virtually
Ability to display the utmost professionalism and communication skills
Ability to handle multiple customer service type of interactions
Extremely comfortable working with a diverse group of donors from all walks of life
Willingness to support the American Red Cross mission
Dedicated to maintaining donor confidentiality
Strong ability to use phones
May need to use personal phone

Time Commitment

Variable, minimum 2-4 times a month. Only between hours: 10AM-8PM EST. Primarily M-F, weekends by DRD needs

Development Opportunities

Develop customer service skills that last a life time

Network and meet new people

Gain valuable leadership and customer service training and experience while providing an invaluable service to your community

Length of Appointment

1 year, renewable

Key Responsibilities

Assist with scheduling donors at blood drives.
Call and secure appointments at the 2 week, 1 week, and 3 day prior to the blood drives
Ensure donors are met, questions are answered, and every donor is personally thanked…