Certified Long-Term Care Ombudsman

Certified Ombudsman volunteers advocate for the rights, dignity, and quality of life of adults in nursing homes, residential care and assisted living facilities, and adult foster care homes. Everything they do is free and confidential. Backed by a professional staff, they visit licensed facilities, get to know residents, investigate complaints (from residents, family, friends, facility staff, the public, anyone), watch and listen for problems and, with the resident’s approval, work to resolve them. They inform residents of their rights, educate facility staff, family members, and the community about resident rights and care concerns.

Volunteers enjoy:

• a flexible schedule
• a meaningful, challenging role
• an opportunity to make an impact

Eligibility:

• over 21 years and can pass a background check
• available at least 16 hours a month including weekdays
• can attend 5-day training (usually local)
• can attend monthly team meetings