Purpose: Ensure military families' needs are met when faced with an urgent need.
Responsibilities:
Support the Red Cross mission
Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red
Cross client services consistently and correctly
Support the critical community services cases; which can include an intake interview to assess client needs and providing appropriate service to clients including referrals to other agencies; and the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service
Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
Maintain professionalism and conduct as stated in Red Cross policy
Qualifications:
Successful American Red Cross background check
Complete required national training and locally developed orientation
Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
Ability to work with or without supervision
Effective verbal and written communication skills
Good customer service skills; Ability to work well with others
Willingness to gain knowledge of community resources
Able to work with culturally diverse populations
Purpose: Ensure military families' needs are met when faced with an urgent need.
Responsibilities:
Support the Red Cross mission
Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red
Cross client services consistently and correctly
Support the critical community services cases; which can include an intake interview to assess client needs and providing appropriate service to clients including referrals to other agencies; and the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service
Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
Encuentra oportunidades para cambiar el mundo con las últimas oportunidades de empleo, pasantías/prácticas y voluntariado con impacto social. Además, podrás explorar recursos para generar impacto positivo en tu comunidad.