Coordinator, Alumni Inbox

Alumni Inbox Coordinator Remote Volunteer Position

Dallas Pets Alive! is a highly respected animal rescue organization and provides the perfect place to utilize your skills to grow personally and professionally. Our mission is to promote and provide the resources, education, and programs needed to eliminate the killing of companion animals in North Texas - and volunteers make our mission a reality.

With over 350 Volunteers on more than 10 teams, we have numerous opportunities for you to join our mission. By dedicating your valuable time to DPA, you are directly impacting our ability to achieve our organizational goals in a fun and supportive community. To learn more about Dallas Pets Alive! visit https://dallaspetsalive.org

As the Alumni Team Inbox Coordinator, you’ll play a key role in supporting our adopted pets and their families after adoption. You’ll monitor the alumni inbox to provide timely responses, offer helpful resources, and connect adopters with the appropriate team members when needed. You’ll also help share updates and "happy tails" with the broader DPA team to celebrate our lifesaving work.

Team: Alumni Team

Location: Remote/Virtual: Virtual from anywhere, understanding we are in the CST time zone

Time Commitment: 5-10 hours/week

Compensation: This is a Volunteer Position with no monetary compensation. After one year of service, we issue a professional letter of recommendation from our Director of Volunteer Management and Human Resources, as well as a LinkedIn recommendation(s) as applicable.

Reports to: Alumni Director, Alumni Assistant Director, and Assistant VP of Animal Operations

Works with: Alumni volunteers work directly with the Adoption Director and Adoption Assistant Director and other members of the Alumni Team. They will also initiate and maintain communication with our adoptive pet parents.

Position Responsibilities:

• Monitor the Alumni team inbox and prioritize urgent emails for Alumni Leads

• Communicate with adopters and assist with record or documentation requests

• Responsible for replying to Adoption Survey emails

• Manage Alumni Attributes and Alumni Memos on ShelterLuv

• Assisting with any other duties needed to help drive Dallas Pets Alive!’s mission

Skills and Qualifications best suited for this position:

• Knowledge of dog and/or cat behavior is a plus

• Must be at least 18 years of age

• Proficiency with Gmail and G-Suite applications

• Fluency in English; bilingual in Spanish a plus!

• Ability to operate a computer or mobile device

• The following activities are required:

• Comfortable using ChatGPT if needed

• The ability to communicate information and ideas so others will understand.

What we look for in our Volunteers:

• Commitment to DPA!’s mission and values.

• Excellent oral and written communication skills to maintain professional-level correspondence at all times.

• A motivational, can-do attitude to represent DPA! in a positive manner to our supporters and the general public.

• A problem-solving mindset to handle and diffuse challenging situations in a professional manner.

• A love for animals and dedication to the cause of animal welfare.

• Must not have conflicting associations with similar non-profit organizations or business(es) related to animal welfare.

Our Commitment to You:

Dallas Pets Alive! champions a world where:

1. Both ends of the leash are respected and honored. All individuals are treated with dignity, compassion, and understanding.

2. We treat all living beings as they wish to be treated.

DPA is committed to creating and maintaining an inclusive culture that reflects the uniqueness of the animals and communities we serve. We will lead with positive intent and foster inclusivity and belonging in all that we do.

DPA! has a zero-tolerance discrimination policy. Unfair or prejudicial treatment of people and groups based on characteristics such as race, gender, age, or sexual orientation will not be tolerated.

To be considered for this position, please complete our Official Volunteer Application at https://dallaspetsalive.org/volunteer/volunteer-application/

For general information about volunteering, visithttps://dallaspetsalive.org/volunteer/

Dallas Pets Alive! is committed to creating and maintaining an inclusive culture that reflects the uniqueness of the animals and communities we serve. We are committed to providing equal opportunity and reasonable accommodation. To request reasonable accommodation, contact volunteer@dallaspetsalive.org.

Watch our video to learn more: Dallas Pets Alive!