What if I run into bugs and technical issues on mobile?

If you're using the Idealist mobile app and something seems off, don't hesitate to contact us and report what you're experiencing. Email us at

To help us get to the root of the problem, include the following information in your report:

  • The device you were using and current software - for example 'iPhone 7S IOS 11.3.1' 
  • What you were trying to do
  • What you expected to happen
  • What actually happened

We might follow up with more questions, but if you don't hear from us, you can safely assume that we'll address the problem as soon as we can. Thanks for your help!