Buscar

briefcase icon
Emprego

Customer Service Representative & Knowledge Base Assistant

Publicado por
Little Green Light
|
Seattle, WA
Novo
|
Publicado há 17 dias

Little Green Light provides a leading, web-based donor management system and online donations platform for small to medium-size nonprofits and is one of the fastest growing SaaS software systems in the sector. LGL is looking for a full-time remote employee who will divide their time between customer support (20 hours/week) and knowledge base assistance (20 hours/week). Must be a resident of WA, TX, MA, CT or NH.

As a Customer Support Representative, your passion for providing exceptional customer service will contribute to a key hallmark of LGL. Acting as the first line of response for LGL customers, you will communicate through email in an open, helpful, and focused way to help address questions and resolve issues. You will work with various internal teams to resolve customer questions and help each nonprofit find the right solution for them. 

As a Knowledge Base Assistant, you will help review, manage, and upkeep LGL’s written Knowledge Base, which contains 350-plus articles of varying length and complexity. Rewriting existing content and creating new content is ongoing. This is a technical writing position.

An ideal candidate for Little Green Light will possess the following capabilities, characteristics and skills

  • 5+ years experience working with a CRM or donor database
  • 2+ years experience in a technical editorial role or technical writing role 
  • Finds joy in helping people by discovering solutions to customer problems
  • Experience in and understanding of nonprofit development principles and best practices
  • Ability to troubleshoot questions in a professional and efficient manner
  • Exceptional reading, writing, and verbal communication skills, exhibiting both clarity and a friendly personality
  • Familiarity with style guides such as the Microsoft Manual of Style for Technical Publications and the Chicago Manual of Style
  • Self-directed and comfortable working on a small team with significant responsibility
  • Desire to work collaboratively with other customer support representatives on the team
  • Comfortable asking for help when needed
  • Ability, experience, and desire to work from home
  • Bachelor's Degree in a related field
  • U.S. work authorization
  • Permanently reside in CT, MA, NH, TX or WA

LGL offers competitive compensation (salary range $72,000-$82,000) plus generous PTO, health, dental, vision, retirement, and other benefits. If interested, please submit a cover letter, resume, and technical writing sample through our careers page.

Little Green Light provides a leading, web-based donor management system and online donations platform for small to medium-size nonprofits and is one of the fastest growing SaaS software systems in the sector. LGL is looking for a…

Resumo dos Detalhes

  • Comprometimento de Tempo
    clock icon
    Carga Horária Integral
  • Educação
    graduation-cap icon
    Ensino Superior Requerido
  • Nível de Experiência
    stairs icon
    Intermediário
Salário
money icon
USD $72.000 - USD $82.000
/ ano

Benefícios

Paid Holidays, PTO (17 days starting), health, dental, vision, retirement, volunteering time, and other benefits.

Paid Holidays, PTO (17 days starting), health, dental, vision, retirement, volunteering time, and other benefits.

Localização

house icon
Virtual
O trabalho pode ser executado em qualquer lugar de Estados Unidos
Local Associado
4616 25th Avenue Northeast #206, Seattle, WA 98105, United States

Como se inscrever

Please submit a cover letter, resume, and technical writing sample through our careers page.

Please submit a cover letter, resume, and technical writing sample through our careers page.

Inscreva-se no Idealist

Inscreva-se hoje para salvar Empregos e assim receber alertas de emails toda vez que novos anúncios forem publicados.