Associate Director, Residential Programs

Associate Director, Residential Programs

District Alliance for Safe Housing

Status: Full-time, exempt employee

Salary: $85,000–$87,550

Reports to: Director, Intake and Residential Programs

Supervises: Resident Coach & Systems Navigators (3), Lead Community & Building Liaison

Location: Hybrid (in-person and remote), Washington, DC

About the District Alliance for Safe Housing

Founded in 2006, DASH is DC’s largest provider of safe housing and trauma-informed services for survivors of domestic and sexual violence. Through housing programs like Cornerstone, Empowerment Project, Right to Dream, and survivor funds, DASH eliminates barriers to safe housing, supporting survivors—individuals, families, and youth aged 18–24—in rebuilding their lives. Learn more at www.dashdc.org.

Position Overview

The Associate Director, Residential Programs, oversees the operations and service delivery of DASH’s Cornerstone Program, including our Emergency Housing Units. The Associate Director, Residential Programs, supervises a team of four staff, providing coaching as well as hands-on support for complex cases. The Associate Director, Residential Programs, also serves as the first escalation point for day-to-day problems or concerns and assists with crisis intervention and conflict resolution. The Associate Director, Residential Programs, works with Program leadership to ensure budget compliance, program adherence to grant agreements and organizational policies and procedures, and proper program data capture and reporting.

Specific areas of responsibility include:

Program Management (35%)

• Works in partnership with Program leadership to support the expansion of Cornerstone’s Emergency Housing Units.
• Maintains overall capacity for the Cornerstone building, in alignment with funder requirements, available budgets, and fiscal year program workplans.
• Supports the development and maintenance of workplans to ensure program delivery.
• Works with program management to manage the Cornerstone and Emergency Housing budgets and oversees program expenses within their approved budget and grants.
• Triages and serves as a leader in solving day-to-day programmatic escalations, including resident grievances and program non-compliance.
• Supports the development and implementation of standard operating procedures for the Emergency Housing Units, Community & Building Liaisons, and security teams.

Leadership and Team Management (30%)

• Supervises and supports RCSNs and the Lead Community & Building Liaison.
• Attracts, develops, coaches, and retains high-performance team members, empowering them to elevate their level of responsibility, span of control, and performance.
• Implements ongoing coaching for RCSNs, Lead Community & Building Liaison, and Community & Building Liaisons, fostering a culture of continuous learning, skill-building, and empowerment to enhance their effectiveness in delivering high-quality services.
• Ensures RCSNs, Lead Community & Building Liaison, and Community & Building Liaisons understand how to implement their work according to the model of voluntary service and trauma-informed care for clients, the DASH model, and grant requirements.
• Masters, communicates, and models DASH values.

Direct Service (25%)

• Coordinates with the DASH Intake team and Program leadership to assist with intake into Cornerstone. Supports participant intake and onboarding.
• Supervises Resident Coach & Systems Navigators (RCSNs) in the support they provide to participants in creating safety and goal plans.
• Responds to any crisis or emergency issues for participants.
• Regularly reviews participant activities to ensure alignment with program goals. Supports RCSNs to implement feedback loops to allow for participant input and adjustments.
• Provides comprehensive support and guidance to RCSNs participants for more complex cases, offering expertise, resources, and collaborative problem-solving strategies.
• Participates in the rotation of on-call responsibilities.

Resource and Partnership Management (10%)

• Maintains relationships and collaborates with Memorandum of Understanding (MOU) program partners, volunteer groups, and culturally specific outreach centers.
• Supports RCSNs, the Integrated Wellness Clinician, and the Economic Advancement Specialist to identify potential resources, programs, and partnerships.
• In agreement with leadership, attends monthly meetings with community organizations and represents DASH throughout the community and at key partner events.

Experience, Skills and Qualities

While we understand that no single candidate can possess every qualification listed below, the following are priority areas:

• 4+ years of related experience, or a combination of professional experience and a degree.
• 2+ of professional experience in homeless services, domestic violence services, and/or related social services fields that support housing stability and survivor-centered care.
• Supervisory experience is a plus but not required.
• Strong knowledge of trauma-informed care and survivor-centered approaches.
• Experience supervising teams, managing budgets, and ensuring compliance.
• Excellent communication, collaboration, and problem-solving skills.

Other:

• Must be located in the DC region and able to work in-person 2–3 days/week.
• Must be eligible to work in the U.S., complete a background check, and provide COVID-19 vaccination or exemption documentation.

Compensation & Benefits

DASH offers a competitive salary in the range of $85,000–$87,550. DASH benefits include health, dental, and vision insurance, with DASH covering 90% of the employee’s premium and 80% for spouse and children; a minimum of 20 days of paid leave, 15 holidays, and a weeklong winter holiday; and a 3% DASH non-elective contribution retirement plan.

Application Process

Good Insight is managing this search. Submit a resume and detailed cover letter (PDF) at good-insight.org/careers by late November 2025 for best consideration. Inquiries: DASH@good-insight.org.

Physical Demands

This role includes prolonged periods of sitting at a desk and working on a computer. Contact DASH@good-insight.org to request reasonable accommodations.

Equal Employment Opportunity

DASH values diversity and inclusion. People of color, LGBTQ+ individuals, people with disabilities, and those with lived experiences relevant to DASH’s mission are strongly encouraged to apply.

DASH offers a competitive salary in the range of $85,000–$87,550. DASH benefits include health, dental, and vision insurance, with DASH covering 90% of the employee’s premium and 80% for spouse and children; a minimum of 20 days of paid leave, 15 holidays, and a weeklong winter holiday; and a 3% DASH non-elective contribution retirement plan.