Solutions Engineer

Overview

AidKit is revolutionizing how aid reaches those who need it most. We're on a mission to empower nonprofits and governments to deliver aid and public benefits with unprecedented efficiency and dignity. We are seeking a Partnerships Manager to join our dynamic team.

About AidKit

AidKit is the trusted engine powering disaster relief, cash assistance, and government benefits programs for nonprofits and governments. We've changed the way organizations distribute aid by replacing convoluted workflows with a unified, efficient platform. Our mission is simple: get dollars directly into the hands of those who need it most, with dignity and equity at the forefront.

Born from the need to support undocumented workers during the early days of the COVID-19 pandemic, AidKit has grown into a dynamic startup. We now provide the technology backbone for some of the nation's largest direct cash and guaranteed income programs, having distributed hundreds of millions of dollars to people in need.

We specialize in serving hard-to-reach populations, including undocumented individuals, unhoused people, child care providers, refugees, survivors of domestic violence, and people with disabilities. As we continue to grow rapidly, the opportunity for impact is immense.

About the Role

We are seeking a highly skilled Solutions Engineer to join our team. This role involves collaboration across AidKit's internal teams, bridging the gap between our technical capabilities and practical applications. You will be a bridge between product and sales, maintaining and enhancing our features wiki, creating sales enablement materials, managing our demo portal, and providing technical expertise and thought partnership during sales demonstrations. By blending technical acumen with strong communication skills, they will translate our innovative capabilities into tangible solutions for partners, unlocking more social impact, driving growth, and enhancing customer satisfaction.

Key Responsibilities

Sales Enablement and Support:

• Support the Director of Growth Operations in creating enablement materials for sales and marketing teams.
• Assist in sales calls, pitches, and proposal writing by providing strategic expertise and technical support for complex demos.
• Curate and maintain customer-facing demo portals and materials.
• Think creatively to solve specific technical needs or obstacles during sales processes.

Technical Documentation and Product Expertise:

• Maintain a comprehensive and up-to-date features wiki.
• Develop a deep understanding of AidKit's product features and roadmap.
• Stay informed about industry trends and best practices.
• Overlay our platform engineering team to support innovation and impact. 

Training and Support:

• Create and deliver training materials to educate internal teams on new features and updates.
• Develop sustainable and scalable training modules for sales representatives.
• Provide ongoing support to ensure optimal platform usage.
• Product Development and Innovation:
• Contribute to the company's initiative to create a modular, plug-and-play system with pre-built architecture.
• Meaningly shape the product's impact for governments and nonprofits; as you engage with customers and learn about their needs, you will gain insight to help serve them better.

Cross-Functional Collaboration:

• Act as a link between AidKit’s software development and program implementation teams and AidKit’s partners, facilitating knowledge transfer of new features.

About You

These are not firm “qualifications” required, we care more about the skills you exhibit and a growth mindset than checking boxes.

• You have at least 3 years of experience working as a Solutions Engineer for a SaaS or PaaS company. 
• You have a proven track record of translating systems requirements into technical solutions and technical solutions into customer facing enablement materials. 
• You are comfortable using logic to configure software. 
• Proficiency in SQL and/or Javascript strongly preferred.
• You are an excellent communicator to both internal and external audiences.
• You are a self-starter, and highly organized.
• You possess a proactive and solution-oriented mindset, always eager to collaborate, take initiative, and get results.
• You thrive in ambiguous situations and excel at problem-solving within a fast-paced and collaborative setting sensitive to deadlines.
• You are creative and like to experiment.
• You are tech-savvy; Colleagues rely on you as the technical expert
• You have experience with Figma or other process flow design tools
• You are willing to jump in and do right by those we serve
• You care deeply about the mission of direct aid and supporting anyone who needs help, no matter where they come from. 

Compensation and Location

For this full-time position, you can work from anywhere in the United States. The base salary range for this role is $130,000 - $150,000, plus a performance-based bonus structure.

Benefits: We reinforce a culture of dignity, autonomy, and trust by actively taking an interest in and supporting employee’s lives outside of work. We also provide equity, which varies by position and experience, and a comprehensive benefits package including:

• Fair Salaries that are transparent and competitive, with a maximum ratio of 3:1 between the highest and lowest paid employees at the company.
• Fully remote work setting with home office setup and maintenance stipends.
• Unlimited paid time off
• Retirement plan with 401K matching
• Health benefits (for you and your family)
• Flexible schedule
• Generous 16-week paid parental leave
• Professional development support

About Our Team

AidKit is a fully-remote workplace with virtual headquarters in Colorado, with employees from coast to coast in the continental United States.

How to Apply

To apply for this position, please submit your resume and a personalized cover letter explaining your interest in the role and how your experience aligns with our needs. Note that AidKit values authenticity and carefully reads cover letters with an eye towards learning something real about you and your interest in joining our team.

Please submit cover letters and resumes in PDF format. Video and slide deck cover letters are also acceptable. We review applications on a rolling basis and will contact qualified candidates for interviews. Thank you for your interest in joining the AidKit team!

AidKit is an equal opportunity employer.

We encourage candidates from all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability, or any other dimension of diversity, to apply. We understand that diversity goes beyond checkboxes and that true innovation thrives when a variety of voices and ideas come together. You don't need to meet every criteria listed to apply. We value unique experiences and believe that diversity drives innovation. Join us in an environment where everyone's voice is heard and respected.