Volunteer Programs Manager

JOB DESCRIPTION

Volunteer Programs Manager Location: New York, NY

New York Common Pantry is one of the city’s largest food pantries, providing food assistance, case management services, senior food provision, nutrition education, and hygiene services. We are a dynamic, mission-driven organization, experiencing rapid growth and expansion at this time.

NYCP is a poverty-fighting organization that reduces hunger and promotes dignity, health, and self-sufficiency by using a holistic approach to reach over 122,000 distinct people -- over 729,000 visitors each year. Last year, we served over 11 million meals. Through an array of programs that we offer, we look to establish long-term stability for those we serve.

Lead volunteer recognition efforts; coordinate special projects; and support fundraising efforts. Supervise the Volunteer Program Associate and coordinate with program and administrative staff at all levels. Oversee maintenance of all records relating to volunteers and prepare reports; plan and conduct drives to collect in-kind donations. Contribute to agency communications; and other duties as assigned by the Chief Development Officer (CDO).

The Volunteer Programs Manager will be located at the Manhattan location at 8 East 109th Street, New York, NY 10029 and there will be occasional travel to other NYCP office locations. This is a full-time, exempt position.

Responsibilities:

• Recruit volunteers through the agency's network, including outreach to corporations, educational and religious institutions, sponsoring organizations, and community groups.
• Take a lead role in planning and executing the expansion of NYCP Volunteer Program across multiple boroughs of NYC.
• Develop strategies to identify new volunteer sources; conduct community outreach to introduce the agency’s services and recruit new volunteers.
• Coordinate with program and administrative staff at all levels to ensure effective volunteer operations.
• Schedule volunteers (groups and individuals) at multiple sites for a variety of NYCP activities, based on identified needs in program, operations, and development areas.
• Conduct and/or schedule daily volunteer orientations at the beginning of onsite activities.
• Work independently to design and stage special projects involving media, funded volunteer opportunities, and high-profile volunteers.
• Support executive team and Board members in fundraising requests to volunteer organizations and individuals; make requests as appropriate.
• Supervise the Volunteer Program Associate and the orientation of volunteers, as well as conduct data entry, acknowledgment, scheduling and event staffing, and other duties.
• Plan and conduct annual Volunteer Thank You events as well as other appreciation activities as appropriate.
• Plan and conduct 4-5 solicitation drives per year to collect in-kind donations of food from schools and religious organizations; schedule in-kind donations for pick up as needed; support food rescue efforts as needed.
• Coordinate with the Senior Major Gifts Officer to maintain an online volunteer Calendar. Carry out social media contact with volunteer groups; coordinate with Development and program staff on E-newsletters and other agency communications as appropriate.
• Oversee entry and maintain accurate records of all volunteers, using the Unicentric database for volunteer management, and preparation of regular reports on volunteer activities from Unicentric.
• Other responsibilities as assigned.

Qualifications:

• A bachelor’s degree is required.
• A minimum of three (3) years working with volunteers is required; experience managing volunteer programs is preferred.
• Familiarity with NYC non-profit institutions and corporate funders is preferred.
• Commitment to helping the communities in need and NYCP’s work and mission.
• Excellent presentation, planning, and organizational skills are required.
• Attention to detail and ability to multitask.
• Comfortable working with diverse populations.
• Comfort in a fast-paced, high-energy work environment.
• Knowledge of computer software including MS Word, Excel, PowerPoint, social media, and other digital outreach.
• Experience with fundraising/CRM (Fund EZ, Raiser’s Edge, Salesforce, etc.) database software is required.

This is not an exhaustive list of all responsibilities, duties, skills, efforts requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This description does not constitute a contract of employment and NYCP may exercise its employment-at-will rights at any time.

New York Common Pantry is an Equal Opportunity Employer and is committed to providing equal employment opportunities to you without regard to race, creed, color, religion, national origin, sex, sexual orientation, pregnancy, marital status, age, veteran status, medical condition or disability, genetic information, gender identity, or any other protected status under federal, state, or local law.

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