Customer Success and Operations

About Green Ninja

Green Ninja is a growing education company dedicated to creating innovative, project-based science curriculum that inspires students to engage with real-world environmental challenges while meeting academic standards. Recently, Green Ninja was awarded a prestigious five-year grant from the U.S. Department of Education to study and scale its impact nationwide. This recognition underscores the importance and effectiveness of our mission, and we’re looking for a motivated individual to join our team during this exciting period of growth.

Job Overview

The Customer Success and Sales Manager will focus on maintaining relationships with existing school district customers, generating recurring revenue, and ensuring customer satisfaction. This role also involves managing new customer inquiries, coordinating product delivery with suppliers, and supporting our mission to provide high-quality science curriculum. This position is fully remote (U.S.-based) and offers a base salary with a commission structure tied to sales performance.

Responsibilities

• Customer Management:
  • Serve as the primary contact for school district customers, ensuring their needs for the upcoming school year (e.g., books, kits, training) are met.
  • Proactively follow up with customers to assess and fulfill their requirements.
  • Build and maintain strong relationships to encourage long-term customer loyalty and retention.
  • Provide outstanding customer service by addressing questions and resolving concerns.
• Sales Management:
  • Respond to inbound sales inquiries and convert leads into customers.
  • Develop and share personalized proposals and quotes for potential and current customers.
  • Track and follow up on leads to generate new revenue opportunities.
  • Collaborate with the marketing team to align on messaging and strategies.
• Supplier Coordination:
  • Work with supplier companies to ensure timely delivery of products to customers.
  • Communicate effectively with suppliers to confirm orders, track shipments, and resolve any issues that may arise.
  • Manage order logistics to ensure a smooth customer experience.

Qualifications

• Proven experience in customer success, sales, or account management.
• Strong organizational and time management skills with the ability to prioritize tasks.
• Excellent communication skills, both written and verbal.
• Ability to work independently and thrive in a remote work environment.
• Experience with CRM tools and order management systems.
• Passion for education and the environment is an advantage.

What We Offer

Competitive base salary with a performance-based commission structure.

Fully remote work environment (U.S.-based).

Opportunity to work for a values-driven organization at the intersection of education, climate, and environmental sustainability.

A collaborative and supportive team culture that fosters innovation and professional growth.