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LONG-TERM CARE OMBUDSMAN

Background:

CARIE is a nonprofit organization, founded in 1977 and based in Philadelphia, dedicated to improving the quality of life for vulnerable older adults. CARIE is recognized throughout the region and the country as a resource for a wide range of people and institutions seeking to resolve elder care issues. CARIE currently has 30 staff positions with an annual budget of about $2,800,000.

 

Values Statement:

               Diversity, equity, and inclusion are core values at CARIE. We value ideas that come from a diverse work environment and are committed to bringing diversity of thought, experience, and expertise into all aspects of our work. CARIE promotes a culture of accepting, respecting and valuing differences that include attributes such as age, race, gender, ethnicity, religion, sexual orientation, gender expression, sexual identity, ability, language, family circumstance and cultural backgrounds. All candidates that meet the requirements of this position are encouraged to apply.


Position:

Under contract with MCOSS (Montgomery County Office of Senior Services) and PCA (Philadelphia Corporation of Aging) the Center for Advocacy for the Rights and Interests of the Elderly (CARIE) is responsible for providing long term care (LTC) ombudsman services in Montgomery County and North, Center, South, West and Southwest Philadelphia County (Pennsylvania). The Long-Term Care Ombudsman serves as an advocate for consumers of long-term care facilities including nursing homes, assisted living facilities, personal care homes, domiciliary care homes and older adult day programs by handling complaints and educating residents/families about their rights. This full-time position reports to the Ombudsman Supervisor.


Duties and Responsibilities:

• Investigate and resolve complaints made by and on behalf of LTC consumers.

• Respond to calls providing information and advocacy about issues regarding long term care consumers.

• Attend and participate in LTC resident/participant meetings and family meetings.

• Make regular visits to LTC settings to observe facilities, talk to consumers, investigate complaints, staff/consumer interaction, check for safety, cleanliness, etc.

• Respond to requests for assistance and in-services for facility staff.

• Support volunteer ombudsman and PEER (Pennsylvania’s Empowered Expert Residents) program as needed.

• Provide information about long term care issues to the community through speaking engagements, on-going involvement with other organizations, hearings, etc.

• Attend staff meetings and committees as assigned.

• Write occasional reports, articles, or other materials.

• Review reports, articles, studies, etc. on a regular basis to stay current on long term care issues.

• Maintain documentation in ombudsman database according to required timeframes.

• Recruit, train and supervise volunteer ombudsman.


Educational/Experience/Skill Requirements:

• Minimum of a bachelor’s degree in Social Work or related field.

• Experience in and/or knowledge of aging policy and the LTC system, helpful.

• Excellent verbal and written communication skills and knowledge of Microsoft Office.

• Willingness to attend mandatory training.

• Ability to travel locally in the Greater Philadelphia area and flexibility to work occasional evening and weekend hours.

• Ability to remain objective and impartial while investigating complaints.

• Public speaking/training expertise.


Required Screening:

• Criminal/Child/Driver background check

• Professional References

• Must be free of conflict of interest.

• Proof of COVID-19 vaccination

• Must have access to a car, current driver’s license, and proof of auto insurance.


Physical and Mental Demands:

• Must work well under pressure and be creative and analytical.

• Must be able to operate office equipment including but not limited to computer, telephone, fax, copier; move freely around the office; sit or stand at a desk and telephone for long periods of time; communicate in person, virtually and over the telephone with individuals and groups.

• Availability for occasional work outside of normal office hours.

• Some lifting of 10-20 pounds may be necessary.


Compensation:

• Competitive salary, excellent benefits, and out-of-pocket expense reimbursement.

• This position is exempt from overtime compensation.


Work Environment:

  • A hybrid office/work from home and/or traditional workspace will be available.

Background:

CARIE is a nonprofit organization, founded in 1977 and based in Philadelphia, dedicated to improving the quality of life for vulnerable older adults. CARIE is recognized throughout the region and the country as a resource for a…

Resumo dos Detalhes

  • Comprometimento de Tempo
    Carga Horária Integral
  • Educação
    Ensino Superior Requerido

Localização

Virtual
O trabalho pode ser executado em ou perto de Philadelphia, PA
Local Associado
1500 John F Kennedy Blvd, Philadelphia, PA 19102, USA
Suite 1500

Como se inscrever

Please email cover letter including salary requirements and resume to:

Lori Walsh, Program Manager

2 Penn Center, 1500 John F. Kennedy Boulevard, Suite 1500, Philadelphia, PA 19102

administration@carie.org

NO CALLS PLEASE.


CARIE provides equal employment opportunity to all employees and applicants without regard to race,color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, age, disability, or status as a veteran or any other status protected by applicable federal law.

Please email cover letter including salary requirements and resume to:

Lori Walsh, Program Manager

2 Penn Center, 1500 John F. Kennedy Boulevard, Suite 1500, Philadelphia, PA 19102…

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