Volunteer Coordinator

WHO WE ARE Since 1980, Make-A-Wish has been creating life-changing wishes for children with critical illnesses around the world. Wishes have proven physical and emotional benefits that can give children with critical illnesses a higher chance of survival. When a wish is granted, a child replaces fear with confidence, sadness with joy and anxiety with hope. Every eligible child needs a wish to count on! The Mid-Atlantic Chapter serves children in Maryland, the District of Columbia, and Northern Virginia. We are fueled and guided by our values – values that are represented in the inspired people we work with and the transformational work we do every day. To learn more about us, please visit: https://midatlantic.wish.org.

ABOUT THE ROLE The Volunteer Coordinator is responsible in supporting the work of the Mission Delivery Department to advance the organization’s mission through the management of the Wish-Granting Volunteer program. The Volunteer Coordinator maintains as sufficient number of volunteers to advance the mission of Make-A-Wish Mid-Atlantic. 

WHAT YOU’LL DO

As the Volunteer Coordinator:

• With support of Director of Program Services, manage the Wish-Granting Volunteer program, which includes volunteer training, oversight, communication, recruitment, engagement, compliance and retention.
• Assist the Mission Delivery Department by overseeing the assignment of all wish-granting volunteers to wish children.
• Ensure the timely execution of wish assignments and the flow of information between volunteers, wish families and staff.
• Develop communication strategies to update wish-granting volunteers on forms, policies and procedures.
• Collaborate with Mission Delivery staff to implement a system within the chapter’s database to assess volunteer performance and compliance.
• With assistance from the Mission Delivery Department, assist in the development and delivery of all in-person and e-course volunteer trainings.
• Maintain volunteer records to ensure integrity of volunteer data, both electronically and in print where necessary. Ensure accuracy, confidentiality and security of all required reports and documentation for volunteers, as directed by chapter and national procedures.
• Partner with Mission Delivery staff to maintain integrity of wish children’s records in chapter database. • Identify and resolve issues affecting wish-granting volunteers.
• Develop content for volunteer social media and weekly email updates.
• Support the Family Verification process ensuring all wish families are aware of and ready for their wish process.
• Network and build relationships with national chapter support staff and other Make-A-Wish chapters to recommend updates in policies and procedures. • Support the messaging of the chapter’s work to the organization’s 350+ volunteers.
• Work collaboratively with communication staff to keep the volunteer portion of the chapter’s website current.
• Support department leadership needs associated with financial management and budgetary compliance.
• Maintain the confidentiality of sensitive information.
• Responsible for adhering to national’s governing policies, performance standards and guidelines