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Residence Manager

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Publicado há 28 dias

MAKE HISTORY AT EMMERTON HOUSE!

In 1876, the Woman’s Friend Society was founded to inspire and encourage habits of industry and self-reliance in women. In the 21st Century, as a Charitable Corporation (1884), the Society’s mission continues with a focus of providing a transitional living environment for 21 women who are in school and/or working. Emmerton House is maintained with monies derived from rents, donations, grants and the Society dues.

Job Brief

The Residence Manager, first and foremost, is focused on the resident experience, ensuring they have what they need to be successful. This position is also responsible for the efficient operation and maintenance of the Emmerton House. This position and its activities are guided by the volunteer Residence Committee and Woman’s Friend Society Board of Directors.

The position’s direct supervisor in matters of job performance, benefits, and other related matters is the President of the Woman’s Friend Society.

This is a 30 hour per week position and is considered an essential position requiring onsite presence. Flex work and limited remote options may be available after a trial period. This position will be required to work weekends or evenings from time to time and to be “on call” for emergencies on a schedule. It is expected the Residence Manager will participate in WFS events, Society meetings & fundraisers.

There is a possibility of a living space for the right candidate as part of overall compensation.

Essential duties include but are not limited to:

WORKING WITH RESIDENTS

Our residents come from all walks of life, cultures and are sometimes victims of trauma. A peaceful, safe and clean environment is imperative to help them be successful during their time here.

  • Set a positive and engaging tone for a Residential Environment.
  • Coordinate and perform the in-take process of applicants from application to acceptance.
  • Facilitate new Resident move-in and Resident move-outs.
  • Ensure resident compliance with Emmerton House policies and procedures.
  • Investigate and document resident complaints, disturbances and violations of the Society’s rules and regulations, resolving whenever possible without escalation.
  • Communicate regularly to Residence Chair, President & Board as issues arise, while also providing monthly written status reports of activity to the Resident Committee and the Board.
  • Coordinate and participate in the annual Review of the Residents with the Residence Committee Chair.
  • Coordinate and perform twice yearly Fire Drills, Resident Room inspections and any other inspections necessary for maintaining a safe residence.
  • Maintain Resident files with all pertinent documentation from resident application, incident reports and any other information collected during resident stay.
  • Interact with residents to establish relationships of trust.
  • Establish an “open-door” policy with residents.
  • Work with committees to develop, plan and run special resident events and outreach projects.
  • Negotiate & mediate conflicts between residents as they arise in a mature, thoughtful and sensitive manner.
  • Maintain procedures manual for all processes concerning residents.

FACILITY MANAGEMENT

Emmerton House is over 150 years old and on the National Historic Register. The Residence Manager will be responsible for taking care of this legacy, ensuring the house is kept in good repair and looking it's finest at all times.

  • Schedule, manage and inspect housekeeping and contractors work at Emmerton House.
  • Maintain inventory and order all supplies needed for house.
  • Responsible for ensuring Emmerton House is compliant with local and state housing regulations.
  • Plan, coordinate and manage maintenance & repair projects at Emmerton House.
  • Confirm all invoices from vendors for work performed have been completed and submit based on current procedures.
  • Maintain an up-to-date procedures manual for all processes at Emmerton House
  • Ensure all communal area spaces are kept looking their best.
  • Maintain COVID 19 rules and regulations as designated by City of Salem Board of Health and Commonwealth of Massachusetts for congregate residential settings.

ADMINISTRATIVE RESPONSIBILITIES

Like every great job, there is paperwork although it's not overwhelming and we have lots of volunteers to help when needed.

  • Attend all monthly Residence Committee meetings and present report.
  • Contribute to the revision of WFS policies and procedures to ensure the Society’s standards are being met.
  • Assist with the preparation of any reports and proposals as directed by the Resident Chair or President.
  • Prepare and send Monthly Resident Newsletter.
  • Filing & Mail Distribution as needed.
  • Accurately collect and post weekly rent entries into QuickBooks
  • Accurately prepare and deposit weekly rent collection into WFS bank account.
  • Direct & manage interns when needed to help with various duties.
  • Direct & manage volunteers for special projects.

QUALIFICATIONS

  • Residential housing management or housing social services experience preferred.
  • Special preference given to those currently on a Social Work degree track.
  • Excellent computer skills including Microsoft Office and Intuit QuickBooks
  • Have strong written and verbal communication skills.
  • Have strong organizational and record keeping skills.
  • Have the ability to manage multiple tasks efficiently.
  • Have experience and competence in working with diverse populations.
  • Strong customer service mindset.
  • Strong initiative and willing to lead.
  • Strong desire to work in a client facing role.

The successful candidate will be an energetic, optimistic person used to multi-tasking and prioritization who is a quick learner, has an empathetic ear and a confident demeanor. A background check and proof of COVID 19 vaccination will be required for this position.

MAKE HISTORY AT EMMERTON HOUSE!

In 1876, the Woman’s Friend Society was founded to inspire and encourage habits of industry and self-reliance in women. In the 21st Century, as a Charitable Corporation (1884), the Society’s mission continues with…

Resumo dos Detalhes

  • Comprometimento de Tempo
    Carga Horária Integral
  • Data de Início
    1 de dezembro de 2021
  • Prazo para Inscrições
    19 de novembro de 2021
  • Educação
    Diploma de Ensino Médio Requerido
Salário
Veja abaixo
Commensurate with experience.

Benefícios

Flex work & Remote work options may be available after a trial period of 90 days.

Health Care stipend, cell phone stipend, paid sick days, personal days, paid holidays, paid vacation, tuition reimbursement.

Flex work & Remote work options may be available after a trial period of 90 days.

Health Care stipend, cell phone stipend, paid sick days, personal days, paid holidays, paid…

Nível de Proficiência do Idioma

Spanish a plus but not a requirement.

Spanish a plus but not a requirement.

Localização

Presencial
Salem, MA, USA

Inscreva-se: Emprego

Instruções:

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