Coordinator, Support Group and Chapter Services

ORGANIZATION SUMMARY

The Depression and Bipolar Support Alliance (DBSA) is the leading peer-directed national organization focusing on the two most prevalent mental health conditions, depression and bipolar disorder, which affect more than 21 million Americans, account for 90% of the nation’s suicides every year, and cost $23 billion in lost workdays and other workplace losses.

DBSA’s peer-based, wellness-oriented, and empowering services and resources are available when people need them, where they need them, and how they need to receive them—online 24/7, in local support groups, in audio and videocasts, or in printed materials distributed by DBSA, our chapters, and mental health care facilities across America.

Through our extensive online and print resources and our more than 400 support groups, DBSA reaches millions of people each year with in-person and online peer support; current, readily understandable information about depression and bipolar disorder; nationally recognized peer support services training; and empowering tools focused on an integrated approach to wellness.

DBSA is led by and created for individuals living with a mood disorder, and that experience informs everything that we do.

OUR VALUES

1. Community—DBSA creates the opportunity for meaningful lives by compassionately engaging with individuals and providing peer-led support groups, educational materials, and wellness tools that focus on resiliency, achievement, creativity, and connection.

2. Inspiration—DBSA celebrates peers’ accomplishments, including those of the many talented, successful individuals recognized by the public for their contributions to the world.

3. Wisdom—DBSA advances learning through research and experience while promoting a transformative understanding of mental health through wide, timely dissemination of information about the latest treatments, wellness practices, and lived experiences.

4. Responsibility—DBSA advocates for the right of peers to choose their own paths to mental, emotional, and physical wellness while promoting structures and practices that advance whole health and accessible care for everyone.

SCOPE OF ROLE

The DBSA Coordinator, Support Group & Chapter Services, is an integral member of the Support Group and Chapter Services Team. This position serves as the first line of contact for our network of volunteers supporting peer support group and chapter leaders, parents & caregivers, support groups within various cultures and identity-focused groups and chapters. The DBSA Coordinator, Support Group and Chapter Services is responsible for coordinating the administrative and first-line communication aspects of the Support Group and Chapter Services Department.

DUTIES AND RESPONSIBILITIES

Admin Support to Support Groups and Chapters

• Serve as essential point of contact for support groups leaders for peers, parents and caregivers, teens, cultural and identity-focused communities, family and friends communities.
• Work with existing and potential support group facilitators on Facilitator Training registration.
• Set up all new online support groups and submit payment of facilitators for approval by the Director, Support Group and Chapter Services.
• Maintain chapter database and central chapter files, continually update chapter records using Raisers Edge, Excel and web-based software and communicate relevant changes to staff on a timely basis.
• In collaboration with the Manager, Support Group and Chapter Services, track chapter statistics as needed.
• Maintain resource supply room inventory and supply resource materials to support group and chapter leaders within established guidelines, as requested.

Chapter Re-affiliation

• Work with Manager, Support Group and Chapter Services to process and track progress of annual chapter re-affiliation to completion.
• Create and maintain re-affiliation documents.
• Proactively and reactively respond to telephone and electronic affiliation renewal inquiries.
• Responsible for completion of all annual report filings.
• Responsible for filing 990-N paperwork on behalf of eligible chapters.
• Create status reports as requested

Parent and Caregiver Online Platform

• Maintain the administrative functions of the parent and caregiver online platform which includes but is not limited to, processing new members, group placements, answering general inquiries
• Collaborate with other Support Group and Chapter Services and Programs Team members in the development of program goals and objectives based on volunteer feedback
• Establish and maintain relationships with volunteers.
• Oversee data management and technical support.
• Create new groups within the online platform as the needs of the community change.
• Work with the Manager and Director, Support Group and Chapter Services to assess the needs of parents and caregivers and create resources or programmatic changes to address them.
• Work with the Manager, Support Group and Chapter Services to manage listing of web resources.

QUALIFICATIONS

These recommended qualifications and related work experience are suggestive in nature only. They are not intended to limit or restrict association employees or applicants in any way. They are guidelines for selection purposes; alternative qualifications may be substituted if sufficient to perform the duties and responsibilities of the position. The requirements of this position are subject to change with or without prior notice.

Education and Professional Work Experience

• Minimum of one year of professional experience in customer service or communications
• Associate’s degree or equivalent work experience

Knowledge and Skills

• Commitment to supporting individuals living with a mood disorder, parents, and caregivers. Prior experience preferred but not required.
• Excellent customer service/volunteer management skills.
• Excellent computer skills including use of Word, Excel and other Office Suite programs, Internet and e-mail; experience managing databases (experience with Raisers Edge a plus)
• Ability to manage multiple priorities
• Ability to work with minimal supervision
• Ability to pick up on systems and duties with minimal training
• Excellent time management and organizational skills
• Mastery of Microsoft Office Suite required. Experience with Raisers Edge software desired.
• Strong verbal and written communication skills, excellent telephone and interpersonal skills necessary
• Personal experience (self, family, or friend) with depression or bipolar disorder is a strong plus.

INTERNAL/EXTERNAL RELATIONSHIPS

Internal: Coordinates with all internal staff. Reports to the Director, Support Group and Chapter Services

External: Primary external relationships will be built with peer support group leaders, parent and caregiver, teen, cultural and identity-based community, and family and friends community support group leaders.

BENEFITS:

Salary Information: low to mid $40s annually

This is a non-exempt (hourly) full-time position with generous benefits including health, dental, vision, disability, 401K, and life insurance. The position will primarily work standard hours of 8:30 am – 5:00 pm, with flexible start/end times possible. Periodic evening or weekend hours may be required.

Currently, this position requires two (2) days (Monday & Wednesdays) in the office. The candidate may work the remaining days remotely. * 

DEDICATION TO AN EQUITABLE WORKPLACE 

DBSA is committed to equal employment opportunity for all employees, and to providing employees with a work environment free of any form of discrimination and harassment. DBSA is committed to achieving a diverse workforce through our equal opportunity and nondiscrimination policies in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

At DBSA, we make a point to celebrate our differences and respect each other's unique perspectives. In fact, it is core to the work we do. DBSA encourages our employees to bring their authentic selves to work, where they receive a wholehearted welcome.

CONDITION OF EMPLOYMENT

DBSA employees are required to provide digital proof of an updated COVID-19 vaccination status within 45 days of the acceptance of the employment offer unless the employee is granted accommodation in accordance with applicable laws.*

* This policy may be reviewed and revised.

HOW TO APPLY

Please direct resumes and cover letters to jobs@dbsalliance.org.