Case Aide

Position Title: Case Aide

Reports to: Director or Assistant Director- Case Management Unit

Catchment Area: East 59th Street to East 142nd Street, Fifth Ave to East River + Roosevelt Island

Status: Full-Time

Compensation: $42,000 annually

About CBN: Carter Burden Network promotes the well-being of older adults 60 and older through a continuum of services, advocacy, arts and culture, health and wellness and volunteer programs, all oriented to individual, family and community needs. We are dedicated to supporting the efforts of older people to live safely and with dignity.

For further information about CBN, please visit www.carterburdennetwork.org

Carter Burden Network is partially funded by NYC Aging (formally NYC Department for the Aging)

Position Summary: CBN’s Case Management Unit serves homebound older adults in Upper Manhattan and Roosevelt Island and is searching for a Case Aide who will provide key administrative support to the Unit’s Program Director, Assistant Director, Supervisors, Case Managers, subcontractors as well as providing some direct client supports.

Primary Responsibilities:

• Perform office clerical duties including answering and routing calls, taking messages for staff, scheduling meetings, and assisting all staff (subcontractors included) as needed
• Provide information and resources to callers
• Provide light supportive contact with clients
• Document interactions with clients in database following NY Aging timelines and protocol
• Store and maintain electronic and paper files and information
• Maintain an inventory of office supplies and coordinate office maintenance tasks
• Assist with various programmatic administrative duties such as monitoring due dates for client assessments, submission of monthly units, maintaining tracking forms
• Assist staff with client follow-up, contacting various agencies and providers for information on services
• Research resources for case managers
• Participate in trainings/ agency-wide meetings as required
• Participate in weekly staff meetings
• Assist with errands including drop off/pick up of documents at clients’ homes
• Track case manager home visit schedules
• Manage purchases for grant funded clients and other office supplies
• Manage petty cash supply
• Work well within agency to advance CBN’s mission and engage appropriately with co-workers within and outside of the Case Management Unit
• Accept other assignments as appropriate to meet the needs of the agency

Required Qualifications: Bachelor’s degree with office experience. Ability to work well with people. Computer literacy a must. Bilingual Spanish preferred.

CBN offers a generous benefits package for Full Time employees, which includes:

• Health and dental coverage with 100% employer-paid options
• Generous PTO including 15 vacation days, 4 personal days, and 10 sick days accrued annually, in addition to holidays
• Retirement plan with 3% employer contribution plus up to 2% match after one year of service

To apply: Please submit a cover letter and resume to jurenkoa@carterburdennetwork.org

It is the policy of CBN to provide equal employment opportunity to qualified individuals for employment or advancement without discrimination because of race, color, religion, creed, political association, ancestry, gender, gender identity, sex, sexual orientation, marital status, domestic violence or stalking victim status, national origin, citizen, age, veteran status, pregnancy, handicap disability, genetic, genetic characteristics, or other protected status.