IT Support Specialist

Publicado por
Detroit, MI
Publicado há 10 dias

The Organization

IFF is a mission-driven lender, real estate consultant, and developer that helps communities thrive. Key to our success has been a deep sense of purpose, a broad perspective, and a relentless focus on achieving positive results. Across the Midwest we help clients from every sector, including human service agencies, health centers, schools, affordable housing developers, and healthy food grocery operators. Staff contribute extensive business experience and an unrivaled connection to the mission of IFF to the clients we serve.

IFF is looking for candidates with a commitment to the work we do who can demonstrate their creativity, diligence, enthusiasm, growth-mindset, thoughtfulness, and passion to make meaningful change in the areas of economic and racial justice.

Our staff of more than 100 professionals works from our Chicago headquarters, and we also serve the Midwest from six regional offices: Indianapolis, IN; Detroit, MI; Kansas City, MO; St. Louis, MO; Columbus, OH; and Milwaukee, WI with Grand Rapids, MI and Cleveland, OH, offices opening in 2021.

Basic Job Function

Provide the organization with technical support by creating and managing Active Directory user records, setting user business system privileges, providing tier level 2 support to employees, and provides backup support to Help Desk Technician.

Participates in projects led by the IT department under the supervision of the Director of Information Technology. Provide initial on-boarding training on network, systems, and telephone system.

Job Duties and Responsibilities:

  1. Manage user accounts and permissions in Active Directory. Sets up and introduces employees on Microsoft Office 365 applications and initial training on network and information system. Supports and administers business systems like Dynamics CRM and Commercial Servicer, a loan servicer system.
  2. Provides tier 2 user support to employees.
  3. Maintains inventory and renewal of hardware, software. Support staff’s ability to connect to office systems remotely and communicate using multiple channels (email, IM, and voice). Participates in the development of system upgrades and modifications.
  4. Performs and monitors the daily data back-up and mail archiving process; perform data restores from backup.  
  5. Supports companywide videoconferencing system.
  6. Oversees and participates in the customization and testing and deployment of modifications, customizations, and updates to systems.
  7. Keeps Director of IT and CFO apprised of progress through regular updates or meetings.  
  8. Manages cloud platform/subscription-based services; MS SharePoint, Dynamics CRM, Microsoft 365 and Teams.
  9. Performs other duties as assigned.

Performance Measures:

  1. Maintains a high level of customer service and communications across the organization; including response times within industry norms and computer related troubleshooting is identified and corrected on a timely basis for all staff.
  2. Maintain telephone system and ensure works consistently with no interruption or loss of voice mail service; Videoconferencing and conference calls work consistently.
  3. Provides timely responses to staff questions and concerns.
  4. Cultivates a culture of openness in information sharing. Encourages open communication, cooperation, and the sharing of knowledge.
  5. Models personal accountability that promotes ownership and engagement.
  6. Builds and maintains effective working relationships with colleagues, peers and team members.
  7. Values and supports differences in others, contributing to an inclusive work environment. Demonstrates the ability and willingness to communicate effectively with people of diverse backgrounds and experiences to create a collaborative, collegial, and caring community.  
  8. High level of satisfaction with both internal colleagues and external contact.

Position Qualifications:

Education: Two years or more college level coursework in computer science, computer information systems, networking, computer programming or system analysis. Certified in CompTiA A+ or CompTIA Network+ is desirable. Bachelor’s degree preferred.

Previous Experience: One or more years of related experience in enterprise user support, preferably in the nonprofit or financial services sector.

Special Knowledge & Skills:

  1. High level of organizational and detail skills.
  2. Great oral and written communication skills and ability to communicate with all levels of staff.
  3. Ability to balance multiple tasks and respond quickly to developments. 
  4. Experience in Windows 10, Microsoft Server 2012/2016, Microsoft Active Directory, Microsoft Office 365, Windows Virtual Desktop, Adobe Acrobat, and front-end experience supporting VOIP telephone systems.
  5. Experience with videoconferencing and other related communication systems..
  6. Ability to think creatively about problems.

Unusual Requirements: Ability to lift PC and server equipment and some overtime required.

Application Instructions: Please submit a cover letter, resume and salary requirements with “IT Support Specialist” in the subject line.

IFF values equity, diversity and inclusion as part of its mission to strengthen nonprofits and the communities they serve. IFF is an equal opportunity employer.

The Organization

IFF is a mission-driven lender, real estate consultant, and developer that helps communities thrive. Key to our success has been a deep sense of purpose, a broad perspective, and a relentless focus on achieving positive…

Resumo dos Detalhes

  • Comprometimento de Tempo
    Carga Horária Integral
  • Prazo para Inscrições
    21 de dezembro de 2021
  • Educação
    Diploma de Tecnólogo Requerido
  • Nível profissional
    Recém formado
Veja abaixo
Salary is discussed in interview.


Temporariamente Remoto
O trabalho pode ser executado em ou perto de Detroit, MI
Local Associado
Detroit, MI, USA

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