Residential Aide

Intro/ Program Description: The Baxter Safe Haven is a transitional housing residence for homeless adults, many with mental illness. Goddard Riverside Community Center is committed to building community and enhancing the lives of vulnerable New Yorkers by meeting essential human needs. With 27 programs across 22 sites, Goddard Riverside is an advocate for the interests of our community members, as well as a provider of a continuum of vital services, including food and shelter programs, assistance for homeless and mentally ill men and women, and comprehensive educational, cultural and recreational programs for adults and children.

Purpose of Position: Assist clients in the development of daily independent living skills, including assisting with laundry, personal hygiene and providing meals • Maintain attendance and monitor status of clients • Receive meal deliveries and maintain kitchen • Perform client intakes and provide an orientation of the facility at check in • Document intakes, bed swaps, attendance and incident reports via CARES

Schedule: Tuesday through Saturday - 3:00pm -11:00pm

Goddard Riverside and Isaacs Center follow the CDC and NYS recommendations to prevent the spread of COVID-19, and are now requiring all new hires to be vaccinated against COVID-19 unless they have a qualified exemption. 

Role, Responsibilities & Essential Duties

• Perform daily room and bed inspections
• Escort client to appointments
• Assist in the monitoring and development of resident’s daily independent living skills
• Provide resident welcome kits and toiletry items 
• Perform nightly bed counts
• Heat and serve meals
• Conflict resolution between residents
• Manage operations desk 
• Answer phones when necessary
• Help maintain the cleanliness of the building
• Monitor common areas to ensure proper usage 
• Work collaboratively with building staff to assist tenants and ensure tenant safety.

Qualifications/ Educational Requirements

• High School Diploma or GED required. Associates Degree preferred
• 1 year of applicable experience in shelter or residential setting
• Passion for working with individuals and families who are in transitional housing
• Excellent communication skills, comfortable working with others
• Ability to maintain accurate records, to prepare and submit all required paperwork in a timely and accurate manner Knowledge of DHS requirements and protocols
• Ability to deal with sensitive issues with diplomacy and discretion
• Must be able to multi task with strong organizational skills
• Food Protection Certificate will be required
• Driver’s License preferred
• Bilingual is a plus

Skills, Knowledge and Abilities

• Prior work experience with homeless/ mentally ill individuals is helpful, but not required
• Computer Literate
• Highly organized
• Strong communication skills
• Detail orientated and systems savvy
• Compassionate and personable
• Team-orientated

Computer Skills: To perform this job successfully, an individual should be:

• Proficient in Microsoft Office programs including Outlook, OneDrive Excel, etc.
• Able to use or learn multiple databases including CARES

Physical Requirements

• Frequent bending, kneeling, walking, climbing and lifting to 50 lbs.

Work Environment

• Indoor office
• Facility grounds
• Warming Kitchen
• Occasional visits to client rooms 
• Escort residents to appointments
• Work site is in a residential building
• Outdoor work required

Note: 

In addition, the Agency may, in its discretion, require Residential Aides and other employees with coverage responsibility at the Baxter Safe Haven residence in Queens to stay at their posts until their relief arrives and takes over coverage, with the understanding that where, for this reason, an employee works or is going to work more than their regularly scheduled number of hours on one day of a pay period, the Agency may adjust the employee’s schedule:

(a) for the same number of hours on some other day(s) during the same work week, when possible, or

(b) at the rate of one hour less for each hour worked in excess of 35 and up to 40, and one and one-half hours less for any hour worked in excess of 40, during the second week of the pay period