ONG (Setor Social)

Director of Park Experience

Híbrido
O trabalho pode ser executado em ou perto de Seattle, WA
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Publicado há 17 dias

Resumo dos Detalhes

Tipo de Emprego
Tempo Integral
Nível de Experiência
Diretor
Salário
USD $139.320 - $159.960 / ano

Descrição

DIRECTOR OF PARK EXPERIENCE

Land Acknowledgement

Waterfront Park is situated on the land of the Coast Salish peoples, who have resided here since time immemorial and continue to thrive. With respect and humility, we acknowledge the history of the waterfront, the dispossession of land from the Coast Salish people, and, most importantly, the strength and resilience of Native people and their culture through this history and to the present. 

About Friends of Waterfront Park

Friends of Waterfront Park (Friends) is a 501c3 non-profit.  Through a public-private partnership with the City of Seattle, Friends is leading fundraising and programming, deepening public

safety investments, and ensuring long-term stewardship of Waterfront Park now and for generations to come. The organization works closely with the City of Seattle, through Seattle Center, who provides park maintenance and public safety services. This model of a nonprofit managing and ensuring the success of a park is common across major U.S. cities, including Friends of the Highline and Brooklyn Bridge Parks Conservancy in New York, Golden Gate National Parks Conservancy in San Francisco, and Friends of the Underline in Miami. 

Nearly 15 years in the making, Waterfront Park project represents a grand community vision for reimagining Seattle’s waterfront in the footprint of the old viaduct, a 1950’s infrastructure; creating a new kind of civic and cultural space.  Seattle is a city known for innovation and Waterfront Park represents that spirit – it is so much more than simply a park. Waterfront Park is creating 20-acres of green space, inviting locals and visitors to reconnect with the water, the mountains, and each other. It will run from Belltown to Pioneer Square, and has a large urban footprint for programming, activation, and other park uses. Opening in 2025, Waterfront Park will serve as a

fresh cultural anchor for downtown, offering free public programming co-curated with communities from across the region. 

Friends’ vision goes far beyond the park’s 20 acres. Alongside the City of Seattle, we envision a common space that is truly safe and welcoming to everyone; a space that is centered in equity. Friends has an opportunity and an inherent responsibility to disrupt patterns of exclusion and serve as a model for public spaces in Seattle and around the country. We have already made progress by working to establish strong community ties and trust and delivering BIPOC (Black, Indigenous, and People of Color) community led programs at Pier 62, the first piece of the park to open to the public. 

Equity Commitment  

Friends recognizes and acknowledges historic and existing systemic racism embedded in our city. We are committed to becoming an anti-racist organization by prioritizing racial equity within the organization and in the public spaces we operate.


Position Summary

The Role  



 



The

Director of Park Experience ensures, through effective partnership and

leadership, that Waterfront Park is the highest and best functioning public

space in Seattle. They will work with a wide array of park partners to deliver

a visitor experience that feels inviting, pleasing, and safe—in every sense of

that word—to the enormously diverse user groups of the most significant civic

project in Seattle in the past 50 years.



 



Reporting

to the COO, the Director of Park Experience will be a member of Friends’

internal leadership team and hold critical relationships with Friends’ external

teams at Seattle’s Office of the Waterfront, Seattle Center, Evergreen

Treatment Services, Seattle Parks and Recreation, Downtown Seattle Association,

Alliance for Pioneer Square, Seattle Historic Waterfront Association, Seattle

Aquarium, Pike Place Market, Seattle DOT and a range of other institutional

partners with a stake in the success of Waterfront Park.



 



In addition to managing and maintaining key

stakeholder relationships and communication, the Director of Park Experience

will direct and collaborate with the team to ensure a high-quality park

experience. They will manage employees and contractors including park

ambassadors, social service outreach workers, department administrative staff,

transportation service providers, and facilities contracts.



 



Coming to Friends nine-months in advance of the

full opening of Waterfront Park, the Director of Park Experience will play a

central role in in the evolution of the park experience and will need to be a

flexible and creative problem solver, able to address emerging challenges and

opportunities as they occur. A service orientation will be critical as

Waterfront Park already is—and will become even more of—a complex ecosystem of

public and private institutional interests and partnerships that require

stewardship and care. Holding the values of partnership and collaboration, the

Director of Park Experience will collaborate in community-led placemaking.



 



Responsibilities  



The new Director of Park Experience will play a

key role in realizing the dream of a park that welcomes all into an experience

of beauty, safety, healing, and innovation. 

To that end, the new Director will hold critical responsibilities in: 



 



Diversity,

Equity, Accessibility, and Inclusion



·        

Center, translate, and embed the Friends’

diversity, equity, accessibility and inclusion (DEAI) values and goals into all

aspects of park facility operations—from planning to physical design to program

strategies to serving all members of the public.



·        

Ensure that all planning and implementation

efforts benefit, and are informed by, the individuals, partner organizations,

and communities that Friends seeks to serve. 



·        

Center DEAI goals and values when using Friends’

resources to hire and contract externally.



·        

Participate in DEAI workshops and help lead

regular DEI discussions with staff, board, and partners.



·        

Bring community-centric lens to the park

experience, utilizing the physical park space, staff resources, and

relationships to foster belonging and community creativity to the waterfront.



 



Park Experience

Leadership



·        

In partnership with the City of Seattle, ensure

the park's Performance Standard guidelines are met.



·        

Direct and elevate the evolving Standard

Operating Procedures for Friends of Waterfront.



·        

Develop and manage a scaling annual operating

budgets ranging from $4-8million.



·        

Supervise the Public Safety Manager to, in

partnership with Seattle Center’s Emergency Services Unit, direct and implement

a scalable Public Safety Plan for up to 150k patrons on one peak season day at

Waterfront Park.



·        

Coordinate with the Community Impact and Programs

team to support event operations for larger scale events produced internally.



·        

Ensure the Park Experience team delivers a Park Use

(facility rental) program that meets shared park values and earned revenue

goals.



·        

Direct the work of units that are led by a

manager or supervisor in the following areas:



o  

Guest Service Ambassadors: Comprised of all

regular and intermittent ambassadors and employees throughout Waterfront Park.



o  

Facility

Rentals



o  

Public

Safety



o  

Park

Amenities



 



External

Partnerships



·        

Serve as primary liaison to operations leads at

Office of the Waterfront, Seattle Center, and Seattle Parks and Recreation.



·        

Develop and maintain collegial relationships and

share best practices with peer urban parks across North America.



·        

Articulate and champion the fundamental vision of

a truly welcoming Waterfront Park and ensure that all park investments and

strategies manifest that vision.



·        

Develop and direct evaluative strategies and integrate

all data collection efforts relative to operations and public safety efforts to

ensure continuous performance improvement.



 



Internal

Team Development



·        

Lead a team with trust, retention and capitalizing

on and expanding existing capacity. 

Develop the practical skills and experience needed to deliver on the

rigorous performance standards of Waterfront Park.



·        

Ensure the team is values aligned, reflects and

is responsive to the wide range of needs and lived experiences of all the

visitors to the park.



·        

Clearly communicate expectations to the Park

Experience team, conducting and documenting regular check-ins that include

positive and constructive feedback as a model for the entire organization.



·        

Work with other directors at Friends, to

prioritize, coordinate, and respond efficiently to inter-departmental needs.



 



Qualities, Attributes, and Critical Competencies



Success in the Director of Park Experience

role will require a deep commitment to the mission, vision, and values of

Friends and its transformational impact on the people, architecture, and

culture of Seattle. The ideal candidate will first and foremost be a:



·        

Visitor

Experience Expert and Community Connector. The Director of Park

Experience will ensure Friends is providing all park visitors with a welcoming

and memorable experience. This requires the ability to build and maintain

positive relationships with internal and external stakeholders, especially at

the intersection of community and civic infrastructure. They will have

experience thinking strategically, problem-solving, and developing innovative

solutions to ensure smooth operations. Success in this position requires

demonstrated commitment to collaboration and partnership, a confident and

outgoing disposition, and an enthusiasm for working with the public.



·        

Team

Builder and Inclusive Leader. The Director of Park Experience will have

experience leading a team through growth and transformation with expertise

facilitating participatory decision-making. They will have an adaptive

leadership orientation and will hold accountability for Friends achieving its

Park Experience goals while nurturing and empowering their highly skilled and

values-based team members to make their greatest contribution to the work. This

requires a commitment to transparency, authenticity, and values-alignment

in all aspects of management. They will be able to inspire others to achieve

big-picture results while bringing clarity, providing feedback, and helping

their team develop the competencies and skill sets necessary to navigate their

day-to-day work.



·        

DEAI

Champion. The Director of Park Experience will have a demonstrated commitment

to incorporating diversity, equity, accessibility, and inclusion (DEAI)

practices and values into all facets of Park Experience work, including the

ability to center the community. They will have experience implementing DEAI

strategies to empower populations and identities that have historically been

under-resourced, particularly in public space use and policy. This requires

cultural competence and experience working with diverse teams and communities.

They will understand unconscious biases and have experience actively working to

mitigate them in decision-making processes, team dynamics, and organizational

practices and systems.



 



Additional skills and attributes that will be

important to the Director of Park Experience’s success include:



 



Professional Experience



·         

Demonstrated leadership skills and at least 6

years of professional experience working in a field relevant to reimagining and

revitalizing public spaces.



·         

Ability to master a diverse and demanding

workload and to manage projects successfully.



·         

Proven management skills including the ability

to develop, manage and maintain the department budget.



·         

Experience working on-the-ground in a park or

facility, including knowledge of public safety management and campus-wide

security procedures.



·         

Ability to direct and model technology use for

the team; openness to trying and troubleshooting new technology solutions;

experience with project management tools (e.g., Asana) is a plus.



 



Personal Attributes



·         

A demonstrated passion and a vision for the

role that the Park Experience team can play in elevating urban spaces and

communities and a commitment to the underlying importance of the role of

community revitalization in improving social and economic wellbeing.



·         

Equity fluency and commitment to reimagining

inequitable systems and practices in alignment with Friends’ values and

commitment to anti-racist work.



·         

The personal balance and confidence necessary

to maintain a learning posture while still contributing as a leader in a

dialogue about transformative urban spaces.



·         

The wisdom, initiative, and humility to

co-create with and build alignment across staff and stakeholders toward a

vision and plan for the park experience that inspires all.



 



Compensation and Benefits 



This is a full-time, exempt position with a

salary range of $139,320 to $159,960. Paid time off, health and dental

coverage, and transit pass are provided. Defined contribution retirement plan

with 3% match available. 



 



Working Conditions



This role is based in Seattle, WA. Friends has

office space located at Pier 56. The job requires significant in-person, public

engagement at Waterfront Park sites and with numerous partner organizations

throughout the city. 



·        

This position is a flexible, hybrid role with at

least 80% of the work being in-person at Friends’ office, in Waterfront Park,

or in community. Administrative offices are open Monday-Friday, 9am to 5pm.



·        

Weekend and evening work required depending on

season and events; staff flex their work schedule to accommodate while

maintaining a healthy work/life balance.



·        

Friends follows King County Public Health

guidelines regarding COVID-19.



The physical requirements of this role listed below are representative of

those that may need to be met by an employee in this role:



·        

Operating a computer and other office equipment.



·        

Ability to work in an open office format with a

fluctuating noise level – Friends' office is an open floor plan and teams often

meet in person to collaborate. Noise levels can be low to moderate.



·        

Occasionally lifting up to 20 pounds; however,

assistance with lifting or moving items can be provided.



·        

Ability to travel the length of the park and

interact with park visitors; reasonable accommodations can be provided.



 



How to Apply 



 



Click the Apply link to submit your

application. You will be asked to upload a resume and to answer the following 3

questions as part of your application:



1.      What would

be your overall approach to ensuring that all visitors have a welcoming and

memorable experience at Waterfront Park?



2.      What

is your leadership style and how do you balance inspiring your team to achieve

big-picture results while also providing clarity for their day-to-day work?



3.      How

would you use your experience and commitment to embed DEAI values into all

facets of Park Experience work at Friends? What is one example of how you have implemented

DEAI strategies in past work?



Friends is committed to improving hiring

practices to be more inclusive and anti-ableist. We have reviewed the job

requirements and only include physical abilities when completely necessary.

During the interview process, we email the panel questions ahead of time. We

are also able to provide captioning and/or interpretation (e.g., ASL) if

requested. If you need assistance and/or accommodations during the application

or recruiting process due to a disability, please email our People &

Culture team at dei@waterfrontparkseattle.org.  



 



Applications

will be accepted until the position is filled.

DIRECTOR OF PARK EXPERIENCE

Land Acknowledgement

Waterfront Park is situated on the land of the Coast Salish peoples, who have resided here since time immemorial and continue to thrive. With respect and humility, we acknowledge the…

Benefícios

Paid time off, health and dental coverage for employee + family members, and transit pass are provided. Defined contribution retirement plan with 3% match available. 

 

Paid time off, health and dental coverage for employee + family members, and transit pass are provided. Defined contribution retirement plan with 3% match available. 

 

Localização

Híbrido
O trabalho pode ser executado em ou perto de Seattle, WA
1201 Alaskan Wy, Seattle, WA 98101, USA
Suite 200

Como se inscrever

Click the Apply link to submit your application. You will be asked to upload a resume and to answer the following 3 questions as part of your application:

1.      What would be your overall approach to ensuring that all visitors have a welcoming and

memorable experience at Waterfront Park?

2.      What is your leadership style and how do you balance inspiring your team to achieve

big-picture results while also providing clarity for their day-to-day work?

3.      How would you use your experience and commitment to embed DEAI values into all

facets of Park Experience work at Friends? What is one example of how you have implemented

DEAI strategies in past work?


Friends is committed to improving hiring practices to be more inclusive and anti-ableist. We have reviewed the job requirements and only include physical abilities when completely necessary.

During the interview process, we email the panel questions ahead of time. We are also able to provide captioning and/or interpretation (e.g., ASL) if requested. If you need assistance and/or accommodations during the application or recruiting process due to a disability, please email our People & Culture team at dei@waterfrontparkseattle.org.  



 



Applications

will be accepted until the position is filled.

Click the Apply link to submit your application. You will be asked to upload a resume and to answer the following 3 questions as part of your application:

1.      What would be your overall…

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