ONG (Setor Social)

Consumer Dispute Resolution Specialist

Híbrido
O trabalho pode ser executado em ou perto de Natick, MA
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Publicado há 19 dias

Resumo dos Detalhes

Tipo de Emprego
Tempo Integral
Data de Início
14 de agosto de 2024
Salário
USD $19.700 / ano
This is a stipended AmeriCorps position

Descrição

Please Note: This is a full-time AmeriCorps position that provides a stipend and other health & education benefits. See details below.

MetroWest Mediation Services is a non-profit organization, based in Natick, dedicated to helping our community resolve conflict constructively. Powered by our 50 volunteers, we provide a range of dispute resolution services including mediation, conciliation, facilitation, and training. Serving the MetroWest District Courts, Juvenile Courts, Probate & Family Court, as well as community disputes, we mediate over 1000 cases per year.

MetroWest Mediation Services Local Consumer Program (LCP) is a program designed to effectively resolve consumer complaints with businesses. We are a part of a state-wide network of LCPs who work in cooperation with the Massachusetts Attorney General’s Office. We provide free and voluntary resolution services on behalf of consumers when they have a dispute or problem with a business. We also provide consumer protection information and resources to enrich the community. The intern will be a Dispute Resolution Specialist serving this program with the following responsibilities:

● Dispute Resolution Specialists are responsible for a caseload of consumer complaints received from the Attorney General’s Office, typically between 10-30 cases at any given time.

● Conduct consumer assistance and dispute resolution services on the telephone to resolve individual consumer complaints

● Monitoring/Responding to correspondences sent from either consumer or business, including any other agencies involved.

● Keep detailed case notes immediately and contemporaneously as each case progresses.

● Write clear and concise case notes so that others can understand the status of the case at any given time.

● Provide consumer information, resources, education and assistance to the public, referrals to legal aid resources and or governmental agencies.

● Participate in training sessions on consumer assistance and MetroWest Mediation Services policies and procedures.

● Process all incoming Local Consumer Program mail

● Update the OnBase database of assigned cases daily

● Check for newly assigned cases every work day

● Regularly review cases with supervisor and/or assigned mentor

● Draft specialized letters to Consumers or Businesses (with supervisor / permission)

● Research business background and applicable local, state and federal laws for each case

● Conduct introductory calls to consumers and businesses

● Send appropriate letters to consumers and businesses

● Participate in outreach activities as needed

● Additional duties as required

Please Note: This is a full-time AmeriCorps position that provides a stipend and other health & education benefits. See details below.

MetroWest Mediation Services is a non-profit organization, based in Natick, dedicated to helping…

Benefícios

This AmeriCorps position ends in July 2025 and provides the following benefits:

● $19,700 Stipend

●$6,895 Education Award

● Health coverage (medical/vision/dental/mental

health)

● Childcare coverage for eligible individuals

● Food Stamps/SNAP for eligible individuals

● Student loan forbearance on qualified loans

● Residency waiver for MD in-state tuition

● 50+ hours Basic Mediation Training

● Advanced mediator trainings

● 1 to 1 professional development

● Monthly connection to 20+ fellow ACMs

This AmeriCorps position ends in July 2025 and provides the following benefits:

● $19,700 Stipend

●$6,895 Education Award

● Health coverage (medical/vision/dental/mental

health…

Localização

Híbrido
O trabalho pode ser executado em ou perto de Natick, MA
Natick, MA, USA

Inscreva-se: Emprego

Instruções:

Please provide your resume and a short description of your interest in the position.

Please note that all AmeriCorps members do 6 weeks of mediation training in Maryland during August and September. Airfare and lodging will be provided. Following the training in Maryland, you will work a hybrid schedule with 3 days in the office in Natick and 2 days working remotely.

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