Development Database Specialist

ABOUT US

Riverkeeper is New York’s premier water quality advocate. Our mission is to protect and restore the Hudson River from source to sea and safeguards drinking water supplies, through advocacy rooted in community partnerships, science and law. With an annual operating budget of $5 million, Riverkeeper is a mid-sized not-for-profit operating in the Hudson Valley. This is an exciting opportunity to join a dynamic, mission-oriented organization. For more information, visit www.riverkeeper.org. 

JOB TITLE:          Development Database Specialist

DEPARTMENT:  Development

REPORTS TO:     Vice President - Development

LOCATION:         Ossining, NY (4-5 days in the office)

POSITION SUMMARY

Under the direction of the Vice President of Development, the Development Database Specialist coordinates the donor database (currently Raisers Edge/NXT) and interfaces with the member and donor-centric portions of Riverkeeper’s online giving platform.  This role ensures that the processes supporting Riverkeeper’s fundraising efforts run efficiently from data and gift entry, to donor acknowledgment, to reconciliation with the financial system. This role interacts personally with members and donors and supports the Development team with membership, outreach, and special events. The Specialist will also liaise as needed with other Riverkeeper teams including Communications, Finance, and Program staff on behalf of the Development Department.

OF SPECIAL NOTE FOR 2024-2025, the Database Specialist will manage the transition from Raisers Edge/NXT/Luminate Online to Salesforce in partnership with the VP of Development and Salesforce Implementation Partner.

ESSENTIAL DUTIES & RESPONSIBILITIES

(This is not an exhaustive list of all job duties, responsibilities, and requirements.)

Database Management/Data Integrity/Acknowledgements

• Daily entry of all member and donor online gifts, checks, and wire transfers
• Enter/Import constituents, actions, proposals, appeals, prospect information, etc.
• Maintain and update existing database records; including regularly updating contact information and purging duplicate records
• Explore and implement contemporary and efficient methods of ensuring data integrity, accuracy and frequent “clean-ups”
• Stay informed on best practices, latest updates, available tools and add-ons, new products and services to optimize system utilization; Attend Blackbaud/Raiser’s Edge webinars, trainings, as necessary
• Procedural Documentation: Standardize, continuously update and document database policies, processes and procedures for data entry, data coding, list pulls, reporting, cleanups, other database projects and management processes
• Monthly reconciliation of gift records in the database with finance records in Quickbooks
• Pull mailing and email lists, reports as needed for development staff, ensuring appropriate use of criteria and suppression parameters
• Manage “acknowledgment letters”: print, edit, and mail acknowledgment letters with assistance from Events, Membership, Major Gifts and Grants on a weekly basis

Administrative Responsibilities:

• Greet visitors and accept deliveries to the office; collect mail daily at local post office and sort it for the staff
• Assist Membership Manager with member mailings, e-blasts, and stewardship as needed
• Regularly interact with constituents and donors to acknowledge gifts, answer questions about membership, and ensure their communications preferences are recorded and honored
• Assist Event Manager with event logistics; attend Riverkeeper events as needed to provide on-site support
• Other duties as specified

EXPERIENCE & COMPETENCIES

Research shows that women and people from under-represented groups often apply to jobs only if they meet 100% of the qualifications. Please know that no one ever meets 100% of the qualifications. If much of this describes you, we encourage you to apply.

This might be the right next role for you if you have at least (3-4) years of relevant experience, and would likely be described as pro-active, detail-oriented, reliable, and flexible, with strong organizational skills in multi-tasking and meeting deadlines.  It is essential that you thrive in a fast-paced environment, while managing multiple priorities and projects. Computer literacy, strong written and verbal communications skills, and collaborative working style are success factors for this position.

• BA/BS or equivalent combination of education and work experience preferred.
• Minimum of 3 years’ experience using a CRM (Customer Relationship Management) or donor database, preferably in a non-profit organization.
• Proficiency with Salesforce is required.
• Experience with Blackbaud Raisers Edge/NXT strongly preferred.
• Strong organizational skills and efficient use of time and resources; ability to manage multiple projects concurrently, while handling on-going daily office needs.
• Proficiency in Microsoft Office and Google Suite software applications required.
• Discretion and confidentiality with respect to donor records are essential.
• Enthusiasm for the Riverkeeper mission and for helping the Development team reach its annual goals for financial growth.
• Sense of humor, dependability and ability to work with diverse personalities are highly desirable attributes.

HOURS/SHIFTS

This is a full-time, exempt, position, with a hybrid schedule requiring 4-5 days in the office. This position also requires flexibility to work some evenings and weekends as needed.

SALARY

Base salary range: $50,000 - $60,000 annually, commensurate with experience.

BENEFITS

Riverkeeper offers healthcare, dental and vision, life and disability coverage, retirement savings plan with employer match, annual professional development stipend, Paid Time Off (vacation, sick, personal days, floating holidays, most federal holidays, summer Fridays), and other benefits; office is closed between Christmas and New Year’s Day holidays.

OTHER

All employees are must be fully vaccinated for Covid-19.

HOW TO APPLY

Applications will only be accepted using this link: https://riverkeeper.bamboohr.com/careers/26?source=aWQ9MjU%3D and must include resume and cover letter.

Applications will be accepted on a rolling basis and the position will remain open until filled.