Housing Family Partner

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Publicado há 28 dias

 Position Summary

Reporting to the Family Partner Manager, the Housing Case Manager is responsible for

providing case management (which includes accessing homelessness prevention

resources) to families in order to help them avoid homelessness.  The Housing Case Manager will be responsible for providing intervention and follow-up case management services for families

who have been referred for homelessness prevention services through partner

agencies and/or received eviction prevention funding and services through

Project Hope’s community walk-in process, as well as other families assigned by

his/her supervisor.

Agency & Program


Project Hope works in partnership with families so they can move up and out of poverty.

We do this by being a catalyst for change in the lives of families and in the

systems that keep them poor; developing and providing family support solutions

for homelessness and poverty; and advocating for just public policies that

strengthen families.

Located in Boston’s Dudley Street neighborhood, Project Hope is at the forefront of

efforts in the city to move families beyond homelessness and poverty. It was

founded in 1981 by the Little Sisters of the Assumption who first settled in

the Dudley area in 1947 to live and work with the neighborhood families. 

In the 1980s when family homelessness became a crisis in Boston and the state,

the Sisters opened their doors and welcomed families to stay with them, and

Project Hope was launched. Once best known as a family shelter, today Project

Hope offers an array of services to assist families – especially low-income

single mothers – in gaining the resources and skills to overcome their

impoverished circumstances.

In 2006, Project Hope opened an attractive Community Building on Dudley Street –

the first LEED Silver certified, earth-friendly building in Roxbury – to serve

as its headquarters and a neighborhood center for job training, adult

education, housing counseling, community empowerment, and more. Just a few

blocks away, the original site remains home to the family shelter. 


  • Conduct in-depth client assessments in a thoughtful and compassionate manner;
  • Develop Individualized Family Service Plans (IFSP) with all clients, setting goals that will lead to long-term stability;
  • Identify all potential housing solutions and resources for each client and work in
  • partnership with the client to determine next steps;
  • Assist clients with applications for eviction prevention funding;
  • Collect needed documentation required for appropriate funding sources;
  • Maintain good communication with property owners and mediate tenant-landlord disputes as necessary;
  • Assist clients with housing search if necessary;
  •  Assist program participants in developing good tenancies;
  • Determine which programs, services and benefits the family may be eligible for and assist the family with the application process;
  • Assist clients with money management skills such as budgeting and savings plans;
  • Assess education and workforce development needs and make referrals to Project Hope’s Adult Education Department, Workforce Development Department, or external adult basic education, job preparation or employment programs;
  • Maintain regular contact with clients for 12-18 months after housing intervention;
  • Enter all data into Salesforce and/or Efforts to Outcomes (ETO) data system, including but not limited to: HUD Assessments, the Project Hope Assessment, case notes, and housing placement/eviction prevention touchpoints;
  • Maintain positive relationships with community-based agencies by making appropriate referrals and by meeting with representatives from other agencies as needed to ensure efficient and effective service delivery;
  • Cultivate knowledge of area resources and benefit programs and participate established collaborations with other agencies;
  • Participate in staff and team activities including Housing and Case Management staff meetings and trainings;
  • Other duties as assigned by supervisor.


  • Minimum of three years of eviction prevention and/or housing search experience.
  • Bachelor’s degree in social work or a related field preferred.
  • Proven ability and experience working successfully with high-risk families, communities,and culturally diverse populations. Knowledge of poverty issues/concerns and resources.
  • Knowledge of MA eviction process and tenants’ rights strongly preferred.
  • Ability to work with and establish critical community resources and build strong professional linkages.
  • Excellent interpersonal skills and experience building healthy relationships and maintaining well-established professional boundaries with families.
  • Excellent written and oral communication skills
  • Excellent organizational and time management skills.
  • Experience with data collection, report writing, and outcome-driven programs.
  • Bilingual (Spanish, Haitian-Creole, or Cape Verdean-Creole) preferred.



 Position Summary

Reporting to the Family Partner Manager, the Housing Case Manager is responsible for

providing case management (which includes accessing homelessness prevention

resources) to families in order to help them avoid…

Resumo dos Detalhes

  • Comprometimento de Tempo
    Carga Horária Integral
USD $45.000 - USD $50.000
/ ano


Health, dental, vision, disability, life insurance, paid PTO, retirement plan

Health, dental, vision, disability, life insurance, paid PTO, retirement plan


Temporariamente Remoto
O trabalho pode ser executado em ou perto de Roxbury, MA
Local Associado
550 Dudley Street, Roxbury, MA 02119, United States

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