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Operations & Tech Manager

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Publicado há 25 dias

Full-Time, Permanent Position, Exempt 

Compensation Range: $70,000 - $75,000 (DOE) + benefits


WHO WE ARE

BAYCAT is an innovative nonprofit media production company comprising a professional Studio and a youth Academy. Our work addresses racial, gender and economic inequities in the media industry by building equitable pathways to employment for diverse storytellers. Through the education and employment of aspiring young Black, Indigenous, people of color, women, transgender and non-binary mediamakers in the Bay Area — and through our production work for socially-minded clients — we are changing the stories that get shared with the world. 


WHAT WE CARE ABOUT

  • Creating positive social change through storytelling, design & media.
  • Giving a voice to those misrepresented or underrepresented.
  • Doing well and doing good. We're a sustainable nonprofit business model.
  • Excellence. High quality of services in education and media production.
  • Building community, inclusion & equity.


THE ROLE

We are seeking a leader who would be responsible for the management, strategy and execution (aka soup to nuts)  of our IT & operations infrastructure for BAYCAT as we build forward with a hybrid operational model. BAYCAT occupies a 5,000 sq. ft. facility in the Dogpatch area of San Francisco, and also employs team members, interns and partners with people located outside the Bay Area, primarily in NY and Southern CA. BAYCAT’s operations include Academy & Studio programming, and departmental functions that include development and fundraising, fiscal, HR and operations. This role will report directly to the President & CEO of BAYCAT, and in the future, the Executive Co-Director.


In addition to Information Technology needs for the organization. The position will support the following areas: 

  • Manage BAYCAT’s space to be state of the art, comfortable, inclusive, flexible, safe, fun, collaborative and efficient place to work;
  • Develop BAYCAT’s space to be more effective for hybrid meetings and program delivery;
  • Execute and support basic operations of BAYCAT in person; and
  • Design new systems or improve existing operational and assets & inventory management systems.


RESPONSIBILITIES

Facility & Office Systems Management - 45%

  • Manage and support overall facility needs in the range of maintenance, coordination of inspections  and office systems support including managing facility and operational supplies and needs;
  • Forecasts, allocates and supervises the financial and physical resources of the facility management;
  • Conducts and documents regular facilities inspections;
  • Communicates and trains workplace safety precautions to employees and newcomers;
  • Recommends  and oversees maintenance, mechanical, electrical and facility design modifications as needed for the purpose of in-person, hybrid and virtual operations needs;
  • Manage budget for and supervise operational work by vendors and contractors;
  • Manage team and user access as well as a centralized calendar system for our organization and team, including updating the calendar to include team anniversaries, birthdays and organizational holidays; and
  • Responsible for managing our mail and delivery systems including depositing and processing checks.


Assets & Inventory Management (Software & Hardware) - 40%

  • Manage, update and improve on an asset inventory management system for all our software & hardware. A strong knowledge of Google Drive and centralization of data is necessary;
  • G-Suite administration:
  • Create, delete, suspend and manage email accounts for interns, new employees and group emails as needed;
  • Account recovery, pw resets for users and general troubleshooting for email issues; and
  • Domain management and security, including managing app features and domain security (review alerts/fix any issues).
  • Hardware management and inventory:
  • Setup new team members with computer/ laptop;
  • Wipe and update computers/laptop returning from former team members;
  • General troubleshooting support for all team members, interns, youth;
  • In-house repairs of common components;
  • In-house updates of common components to increase lifetime of usability;
  • Manage under-warranty repairs to Apple/outside repairs; and
  • Inventory computer peripherals, keyboards, mice, adapters, monitors.
  • Server & storage management:
  • Monitor hard drive status for all three servers and replace hard drives as needed; and
  • Maintain online/troubleshoot access for users, and remote access for production workflow.
  • Manage account passwords for shared software applications, subscriptions, etc.;
  • Make recommendations for upgrades of systems (hardware and software) as necessary. Lead the process for maintenance and investments for all our tools; and
  • Coordinate software licenses with Adobe for our staff and program participants.


Training & Development - 10%

  • A strong background in Information Technology support and training. Create tools and processes to support our clients and staff with learning new systems, such as Slack, and instruments.


Research & Development - 5%

  • A tech wiz and avid tech practitioner who is aware of the newest technology, trends, and can make recommendations to the team for improvement of practices and deliverables.
  • Assess internal and external challenges with service delivery and use technology to support the process.
  • Assist in the development of a hybrid modes of operation for classrooms & offices.
  • Make recommendations for purchasing equipment, supplies and any other related items to support operations.

 


WE ARE LOOKING FOR SOMEONE WHO:

  • Brings 5+ years of managing operations, building and project managing systems. 
  • Strong information technology management knowledge, preferably Mac-based; knowledge of Salesforce a plus.
  • Strong customer service skills, operations and leading project implementations.
  • Is a strong communicator who can translate the world of operations and information technology to all our team, clients and program participants.
  • Be a problem solver and offer the best options to improve processes.
  • A strong understanding and experience in working with non-profit organizations.


THE DETAILS

  • This is a permanent full-time salary wage position. 
  • Compensation is $70,000-$75,000 (DOE) + benefits.
  • Benefits include: Medical insurance paid 85% by BAYCAT, dental, vision, and LTD/Life insurance paid 100% by BAYCAT, quarterly wellness stipend, home office setup stipend, monthly internet reimbursement, Employee Assistance Program (EAP), annual professional development stipend, 4 personal days off per year, 15 holidays per year, 2.5 weeks accrued vacation to start, 8 days accrued sick time, no meeting Fridays 
  • Location: This role will be primarily an in person role onsite at our San Francisco, CA location. 
  • Must be able to work 40 hours per week. BAYCAT observes a meeting-free Friday and encourages all team members to use Fridays to catch up on work as needed.  


HOW TO APPLY

Please send a cover letter, resume and work samples (reflecting ability to manage data/asset inventory) to work@baycat.org. No phone calls, please. 


Application process and estimated timelines:

5/27/22 → Application closes

5/11/22 - 6/24/22→ Interview Process (3 rounds + references)

6/29/22 → Final offer made



EOE. We strive for a workforce as diverse as the community we serve.

Women, people of color, people with disabilities, and LGBTQ individuals are strongly encouraged to apply. 


Full-Time, Permanent Position, Exempt 

Compensation Range: $70,000 - $75,000 (DOE) + benefits


WHO WE ARE

BAYCAT is an innovative nonprofit media production company comprising a professional Studio and a youth Academy. Our work addresses racial…

Resumo dos Detalhes

  • Comprometimento de Tempo
    Carga Horária Integral
  • Data de Início
    29 de junho de 2022
  • Prazo para Inscrições
    27 de maio de 2022
  • Nível de Experiência
    Nível médio/Gerencial
Salário
USD $70.000 - USD $75.000
/ ano

Benefícios

Benefits Summary

  • Paid Time Off → Regular (Permanent) employees are eligible for different paid time off types and accrual rates, which includes sick leave, vacation time, holidays, and personal days.
  • You accrue 1 hour of sick time for every 30 hours worked with a max accrual of 200 hrs.
  • Each calendar year you are able to take 4 “Personal Days”.
  • In your first 2 years you will accrue 12 days of vacation time a year with a max of 18 days.
  • We provide 15 paid holidays.
  • Health Plan → Kaiser Permanente Plan - BAYCAT covers 85% of the premium.
  • Employees are responsible for 100% of the premium cost for health coverage elected for an employee’s dependents and their spouse/domestic partner. The employee’s share of the premium cost may be paid through payroll deduction on a before-tax basis.
  • Alternative Health Coverage → If you opt-out of the BAYCAT health plan there is a taxable increase in wages (currently $204.19 per pay period), intended for use on health care premiums or expenses. 
  • Dental Plan → BAYCAT offers dental benefits provided by MetLife and covers 100% of the premium costs for employees. 
  • Vision Plan → BAYCAT offers vision benefits provided by MetLife and covers 100% of the premium costs for employees. 
  • Life Insurance and LTD → BAYCAT offers Life Insurance and Long-term disability benefits provided by MetLife and covers 100% of the premium costs for employees. 
  • Employee Assistance Plan → BAYCAT offers an EAP provided by MetLife and covers 100% of the premium costs for employees. 
  • Cafeteria Plan → The plan consists of a Reimbursement Program (typically referred to as a flexible spending arrangement or FSA) that allows you to pay your share of medical, dental, vision, dependent care other related unreimbursed expenses, including co-pays and deductibles. This is deducted from your paycheck.
  • Retirement Plan → BAYCAT offers a 403(b) retirement plan through Vanguard to provide employees the potential for future financial security. BAYCAT does not offer a match at this time.
  • Professional Development→ BAYCAT offers coverage for education expenses of up to $300 per calendar year. This benefit is intended to cover education reasonably related to BAYCAT’s mission or needs. 
  • Wellness Support → BAYCAT offers its regular employees working 24 hours or more per week wellness support (An additional $60 per month will be added to your pay).
  • Internet Stipend → BAYCAT offers its regular employees working 24 hours or more per week an internet stipend of $25 per month while we shelter in place and work remotely.


Benefits Summary

  • Paid Time Off → Regular (Permanent) employees are eligible for different paid time off types and accrual rates, which includes sick leave, vacation time, holidays…

Localização

Presencial
2415 3rd St, San Francisco, CA 94107, USA
Suite 230

Como se inscrever

Please send a cover letter, resume and work samples (reflecting ability to manage data/asset inventory) to work[at]baycat[dot]org. No phone calls, please. 


Application process and estimated timelines:

5/27/22 → Application closes

5/11/22 - 6/24/22→ Interview Process (3 rounds + references)

6/29/22 → Final offer made



EOE. We strive for a workforce as diverse as the community we serve.

Women, people of color, people with disabilities, and LGBTQ individuals are strongly encouraged to apply.

Please send a cover letter, resume and work samples (reflecting ability to manage data/asset inventory) to work[at]baycat[dot]org. No phone calls, please. 


Application process and…

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