Temporary Customer Service Associate - Boston

The Opportunity

In a fast-paced, high volume, team environment, the Temporary Customer Service Associate provides excellent customer service to Trustees Members and prospective Members. The successful candidate is enthusiastic, detail oriented, and flexible, with outstanding organizational, interpersonal, and teamwork skills. A high degree of accuracy, an unflappable demeanor, eagerness to help guests and staff, and the ability to communicate progress on tasks and responsibilities with team Members are essential. This position reports to the Associate Director of Membership

In This Role You Will:

• Provide exceptional customer service to Members on the phone and through email
• Answer incoming emails to – and backlogged emails in – the Membership@ address inbox accurately and in a timely manner
• Maintain knowledge of current Membership policies and procedures – including online Membership and ticketing systems – and communicate these to Members as needed
• Promote full range of benefits to prospective Members and guide them through the application process as necessary
• Research and resolve issues concerning Memberships, visitor services questions, and other feedback
• Additional department projects as assigned, with or without accommodation

Other Information:

Qualifications and Experience

• College degree in related field, or related experience, with experience in an office environment, preferably in a customer service or Membership role
• Familiarity with Raiser’s Edge, or comparable fundraising-database software, highly preferred
• Strong written and verbal communications skills
• Familiarity with ACME or comparable ticketing and POS software preferred
• Expertise with PC applications such as Excel, Word, Outlook, etc.
• Excellent customer service communications skills
• Proactive problem solver, dedicated to getting the right answer through research and deductive reasoning
• Positive and professional phone manner
• A team player with a strong commitment to work collaboratively with colleagues, volunteers, and partners
• Highly organized and detail-oriented
• Self-motivated and able to work without close supervision
• Able to prioritize multiple tasks and establish and meet deadlines

Qualifications and Experience

• College degree in related field, or related experience, with experience in an office environment, preferably in a customer service or Membership role
• Familiarity with Raiser’s Edge, or comparable fundraising-database software, highly preferred
• Strong written and verbal communications skills
• Familiarity with ACME or comparable ticketing and POS software preferred
• Expertise with PC applications such as Excel, Word, Outlook, etc.
• Excellent customer service communications skills
• Proactive problem solver, dedicated to getting the right answer through research and deductive reasoning
• Positive and professional phone manner
• A team player with a strong commitment to work collaboratively with colleagues, volunteers, and partners
• Highly organized and detail-oriented
• Self-motivated and able to work without close supervision
• Able to prioritize multiple tasks and establish and meet deadlines

Working Conditions

• Routine work-from-home schedule is Monday-Friday 9-5 for 90 days.

Benefits and Salary

In addition to competitive pay, The Trustees offers the opportunity to be part of a dedicated team across Massachusetts who believe in celebrating and protecting our special places, for everyone, forever.

This is a temporary, full-time, non-exempt, hourly paid position and is based in Boston, though work-from-home is permitted for 90 days.

To prevent the infection and spread of COVID-19, and as an integral part of its public health and safety measures, The Trustees of Reservations requires that all successful applicants show proof of full vaccination by an FDA-approved COVID-19 vaccine before beginning employment, unless an exemption from this policy has been granted. Applicants who believe they need an accommodation of this policy because of a disability, sincerely-held religious belief, or otherwise should inform Human Resources after an offer of employment is extended; please do not include any medical, genetic, or religious information on your application materials.

The Trustees’ commitment to Diversity, Belonging Inclusion and Equity is to create inclusive spaces of belonging for Trustees staff, members, volunteers, and communities across our organization and 120 plus properties. Read more here

In addition to being an Equal Opportunity Employer, the Trustees of Reservations aims to create a thriving, inclusive workplace that values each member of our team. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.

We kindly request that you do not call to inquire about the status of your application. Those candidates chosen for interviews will be contacted.