About Swords to Plowshares
Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to heal the wounds of war and to restore dignity, hope, and self-sufficiency to all veterans in need, and to end homelessness and poverty among those we serve. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.
Property Manager – Mission Bay
San Francisco – Edwin M Lee Veteran and Family Apartments
Swords to Plowshares seeks a full-time, exempt Property Manager to oversee all aspects of the designated Low Income and Supportive Housing property’s daily operations, ensuring safe living conditions for residents and a positive work environment for staff. The position requires a strong leader and team player who has good conflict resolution skills and is able to respond calmly to crisis situations. The Property Manager is responsible for ensuring the building and its operations comply with funding agency regulations with particular emphasis on those governing the operation of low income housing tax credit facilities. The Property Manager maintains an environment of respect and service, while ensuring that tenants abide by the house rules and lease terms and is also responsible for monitoring the physical integrity of the building and for working with maintenance staff to address any deficiencies. This position supervises an operations team which may include Desk Clerks, Janitorial and Maintenance employees.
Residents of this property are comprised of formerly homeless veterans with disabilities and low-income families.
A key and vital aspect of success in this position will be the Property Manager’s working relationship with on-site Support Services staff and our partner, Chinatown Community Development Corporation (CCDC). Support Services staff include Swords to Plowshares employees and those from other agencies including the Department of Veteran Affairs, who work with residents in order to help them maintain residential stability. The Activities Manager will also play a key role in the success of the integration between the two populations and the Property Manager position must create a positive work environment for that position/person to thrive. The Property Manager is a key member of the team that ensures that the facility meets its mission of providing permanent exits from homelessness for veterans with disabling conditions.
This position reports to the Director of Property Management. This position will be subject to an online criminal background check.
- Oversee all aspects of the building daily operations, ensuring safe living conditions for residents
- Schedule repairs & necessary improvements in consultation with Maintenance Technician and/or Facilities Manager
- Conduct regular building, unit and property inspections with the maintenance staff. Monitoring and addressing of safety hazards should happen on a routine basis and encouraged by all staff.
- Train and supervise staff in building and emergency procedures, resident rules and record keeping.
- Responsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agencies
- Responsible for enforcing lease agreement, house rules, and building policies and procedures.
- Respond to staff and/or resident grievances and provide problem resolution assistance in a timely and professional manner.
- Create/manage files for all residents and maintain integrity of applicant waiting list in compliance with all applicable regulatory agencies’ procedures
- Process paperwork for applications, move-ins, move-outs and certifications in compliance with regulatory agencies’ procedure
- Assist in the development, monitoring, and maintenance of building budget. Ability to explain variances
- Ensure accuracy of invoices and submit in a timely manner
- Maintain Accounts Receivable and provide required reporting to document outstanding rent.
- Complete annual and interim re-certifications and perform annual unit inspections
- Create and complete all regular reports including monthly vacancy report, monthly rent collection report, and maintenance reports.
- Ensure appropriate front desk coverage per staffing guidelines
- Provide on-call response for building emergencies
- Write and conduct performance reviews for staff supervised
- Recruit, interview, and hire supervised position vacancies
- Ensure staff know and follow safe work practices and policies
- Ability to fulfill essential responsibilities within what would be considered reasonable accommodations
- Orient new residents to building site, policies and programs
- Ensure fair, consistent, and thorough enforcement of all “House Rules”, policies and procedures
- Maintain contact with support services staff and advocacy groups in the areas of housing retention, tenant safety, and quality of life
- Respond to resident complaints or grievances and provide problem resolution assistance
- Forward any reasonable accommodation requests and fair housing complaints in a timely fashion to Director of Property Management
- Collect tenant rents and security deposits, deliver receipts to tenants, coordinate bank deposits
- Execute and deliver late rent notices and legal notices in accordance with Sword’s housing retention procedures.
- Prepare tenant files for eviction procedures
- Attend Monthly resident meetings and/or tenant council meeting(s)
- Conduct weekly building and property inspections with the Maintenance Staff
- Conduct monthly unit inspections with maintenance and/or Service staff as part of pest control measures
- Report regularly to supervisor on status of building, program, staff and residents
- Follow the organization’s and Property Management policies and procedures, including safe work practices
- Conduct bi-annual Fire Drills. Maintain Building Emergency Response Log.
- Work with Facilities Manager and Director on ongoing Capital Needs Assessment.
- Maintain Preventative Maintenance tracking for all equipment.
- Perform other duties as assigned
- Five (5) years’ experiences in residential family property management and affordable housing
- Three (3) years’ experiences working in a Supportive Housing or other Special Needs Housing environment
- Three (3) years prior supervisory experience
- Knowledge of affordable housing programs (i.e. HUD, Tax Credit, Section 8, MOH)
- Tax Credit Specialist (TCS) Certificate, California Certified Residential Manager (CCRM) or other equivalent designations
- Basic knowledge of landlord tenant issues and conflict resolution.
- Knowledge of Fair Housing, ADA, and 504 compliance related issues
- Ability to interact with government agencies, other service providers, and the community Excellent administrative, organizational and written/verbal communication skills
- Sensitivity to issues facing veterans, homeless, disabled, older adults, family and other diverse populations
- Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity, and Inclusion initiative
- Ability to maneuver throughout building, including stairs
- Ability to sit for extended periods of time
- Ability to lift 25 lbs
- Ability to function under stressful circumstances and emergency situations
- A strong leader and team player who brings conflict-resolution skills and a calm problem-solving response to crisis situations
- An understanding and sensitivity to the issues that face formerly homeless veteran residents with a range of disabilities and requires the practice of sound personnel and building management practices
- Ability to work in concert with Residential Programs clinical staff, partner organization staff, as well as non-Swords to Plowshares clinicians responsible for tenant welfare, in a manner that promotes the stability of all residents while ensuring building safety
- Commitment to a safe and pleasant working environment
- Pleasant and professional manner with calm disposition
- Ability to work with people of diverse social, economic, and ethnic backgrounds
- Ability to work independently and exercise own judgment in problem-solving
- Good written and verbal communication skills
- Proficiency with Microsoft Windows, Word, Excel, Outlook, and Boston Post property management software
Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:
- Excellent medical and dental packages
- 403(b) retirement plan with employer contribution
- 17 vacation days in the first year
- 12 holidays every year
- Wellness program