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Animal Services Representative

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Animal Services Representative - This position qualifies for a sign on bonus of $500.

The Animal Services Representative is responsible for the front-desk customer service experience at the Animal Welfare League of Arlington. This is a part time position between 20-29 hours per week with occasional weekend, holiday and evening shifts. The Animal Services Assistant is a resource at the front desk providing assistance and information regarding owner surrenders, return to owners, wildlife issues, and questions from the public. Bilingual English/Spanish required. This position will work approximately 16-21 hours a week at the Animal Services desk, and one (1) shift (approx. eight (8) hours a week) in the Animal Care department, helping Animal Care Technicians as needed. This position is based in Arlington, Virginia.


RESPONSIBILITIES:

· Provide high quality customer service; work to create a positive experience for all visitors in person, by phone or through email

· Function comfortably in a fast-paced environment

· Ability to carry out several tasks at the same time; answer phones, transfer calls and return messages communicating in both English and Spanish

· Provide information to clients on animal guardianship, animal care and local ordinances

· Reply to customer inquiries in a courteous, efficient and professional manner providing a high level of personalized customer service

· Provide rehoming resources for pets and information about public assistance programs

· Create receipts and process payments accurately, following departmental protocols

· Maintain a clean, organized work space (this may include filing paperwork, sorting donations and light daily cleaning – (we have heightened disinfecting protocols during COVID)

· Work one (1) day a week (approx. eight (8) hours) in the Animal Care department, helping out as needed with animal care, cleaning, medication, and handling

· Additional duties as considered necessary and assigned Animal Services Representative


Required Qualifications:

· High School Diploma or equivalent

· Experience in a customer/client focused professional environment

· Excellent communication and customer service skills; professional telephone etiquette

· Ability to learn and effectively communicate behavioral and medical information about animals

· Ability to work effectively and cohesively with all AWLA departments

· Skill to successfully connect clients with AWLA resources

· Knowledge of computers and relevant software applications such as G-Suite, Microsoft Excel, etc.

· Knowledge and understanding of AWLA’s policies/information for companion animals and ability to communicate those to the public

· Ability to remain calm and composed and compassionate in sensitive and emotional situations

· Excellent interpersonal and written communication skills

· Demonstrated organizational skills

· Ability to utilize effective problem solving and decision-making skills

· Flexible schedule with availability to work weekends, evenings, holidays and overtime if needed


Desired Qualifications (helpful but not required):

· Experience in the field of animal care, animal welfare or customer service such as retail

· Fluent in English and Spanish (oral and written)

· Experience with “hands on” nonprofits

· Experience working with PetPoint


Personal Characteristics:

· Passion for the mission of Animal Welfare League of Arlington

· Ability to think analytically and problem-solve

· Willingness to ask questions and work collaboratively

· Energetic, hard-working, team player

· Highly organized, and detail-oriented self-starter · Positive, enthusiastic, and professional image in representing AWLA, both internally and externally

· Discretion with confidential information 


Typical Physical & Mental Demands Requires frequent bending, reaching, stooping, kneeling, walking/standing, eye-hand coordination and manual dexterity sufficient to operate a keyboard, telephone, photocopier, calculator and other equipment or machinery. Will have exposure to injured and deceased animals, disinfectant solutions, and variable indoor and outdoor temperatures. May assist in animal restraint and deal with distressed or dangerous animals, and could be subject to bites and scratches. Requires manual dexterity to keep a strong animal on leash or operating a door while holding a strong animal on leash simultaneously. May be required to lift heavy items or animals (upwards of 50 lbs) and be otherwise physically active. Requires normal range of hearing and eyesight to communicate with the public, volunteers, staff, and animals. Also requires flexibility and adaptability to work with frequent interruptions.

Animal Services Representative - This position qualifies for a sign on bonus of $500.

The Animal Services Representative is responsible for the front-desk customer service experience at the Animal Welfare League of Arlington. This is a…

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Compensation plus $500 sign on bonus!

Benefícios

This is a part time, nonexempt position. Generous benefits include: medical, dental, and vision coverage (available for purchase at a discount rate), annual paid holidays, floating holidays, 7% employer retirement contribution after 2 years of employment and much more. This position qualifies for the Public Service Loan Forgiveness Program. The compensation for the position is within the AAWA (Association of Animal Welfare Advancement) median range and the League pays a salary bonus for language ability in: Arabic, Mandarin, Sign Language, Spanish or Vietnamese. This position also qualifies for a sign on bonus: eligible hires can earn $250 after 90 days of employment and an additional $250 after 6 months of employment for a total of $500!

This is a part time, nonexempt position. Generous benefits include: medical, dental, and vision coverage (available for purchase at a discount rate), annual paid holidays, floating…

Nível de Proficiência do Idioma

Bilingual English/Spanish desired

Bilingual English/Spanish desired

Localização

Presencial
2650 S. Arlington Mill Dr., Arlington, VA 22206, United States

Como se inscrever

To Apply:

Please submit the following application materials to Claudia West and apply directly through our website: https://www.awla.org/about/careers/


If you are unable to access our website, please submit application materials to Claudia West at jobs@awla.org with Animal Services Representative in the subject line.

· A cover letter describing your interest in the position and relevant experience/qualifications

· Current up to date resume

To Apply:

Please submit the following application materials to Claudia West and apply directly through our website: https://www.awla.org/about/careers/


If you are unable to access our…

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