Box Office Representative

Roundabout Theatre Company, one of the nation’s largest not-for-profit theatres, seeks an energetic and personable individual to join the company as a non-union, full-time Box Office Representative at their Off-Broadway venue, The Miriam and Harold Steinberg Center for Theatre. The Box Office Representative will report to the Box Office Manager and have responsibility for supporting smooth and efficient box office operations, including providing excellent customer service to Roundabout Theatre Company subscribers and single ticket buyers while ensuring efficient front-of-house traffic flow and timely curtains.

This is some of what the Box Office Representative will do:

• Handle all full-price, discount and promotional walk-up ticket sales and inquiries at box offices.
• Handle all walk-up subscriber ticket exchanges and inquiries at box offices.
• Process all mailed subscriber ticket exchanges. Follow up on “unfillable” exchange requests. Arrange mail out of exchange tickets or appropriate customer notification of new ticket date (phone call, letter, etc.)
• Create and maintain patron accounts in Tessitura software.
• Put up curtains (distribute will call tickets, validate tickets, address upgrade requests, house staff inquiries, advance sales as appropriate, general customer service) ensuring positive customer experiences and on-time house turnover.
• Process house seat orders at discretion of Box Office management.
• Answer calls and inquiries from Roundabout Theatre Company call center staff.
• Make outgoing customer services calls to patrons for cancelled performances and exchange follow-up.
• Assist Box Office management with various special projects.
• Maintain and balance daily user drawer (including pre and post-shift cash counts and sign-offs).
• Maintain box office files (ticket racks, exchange forms, etc.)
• Keep a clean and organized box office.

This is some of what the Box Office Representative should bring:

The ideal candidate will have prior Roundabout Theatre Company call center, box office, or other related customer service experience (call center, retail, restaurant, etc.).

Additionally, the well-qualified candidate will possess:

• Excellent customer service skills.
• A confident, personable, and collaborative spirit.
• Attention to detail, excelling in organizing and prioritizing competing tasks.
• Experience as an intermediate/advanced user of Tessitura (preferred) or comparable CRM application.
• A high level of interest in/knowledge of the performing arts.
• Punctuality and reliability.

The schedule for this position is Saturday through Wednesday. It also requires the flexibility to work evening, weekend, and holiday shifts as needed.