Manager of Information Technology

POSITION TITLE Manager of Information Technology

DEPARTMENT Information Technology

REPORTS TO Director of Information Technology

LOCATION Arlington, Virginia

FLSA STATUS Exempt, Full-time

DATE TBD

ABOUT ISEP

Since our founding in 1979, ISEP has become the largest global membership network for student mobility in the world. We are dedicated to helping students overcome the financial and academic barriers to international experiences: studying, interning, and volunteering.

Through ISEP, students build real connections and gain a true understanding of what it is like to live in another culture, thereby developing intercultural competencies and a global outlook.

The ISEP member community includes 335+ members in 55 countries.

POSITION SUMMARY

ISEP, a 40-employee organization located in downtown Arlington is seeking a Manager of Information Technology. This position will report to the Director of Information Technology. This is a hands-on Manager role requiring a project management and systems administration background coupled with database management, data analysis, research, and testing skills and to be able to create dynamic stored procedures to generate various reports as requested by staff, as well as web development support.

 60% of your time will be spent in:

·      Help desk,

·      Project management

·      Systems administration

While 40% will be spent in:

·      Developing or modifying existing SQL code (Stored procedures, Views, Functions)

·      Creating, and running queries to reconcile data errors

·      Running basic SQL statements: SELECT, UPDATE, INSERT, DELETE

·      Web development support.

PRINCIPAL RELATIONSHIPS

External: IT Consultants and Vendors supporting Director of Information Technology

Internal: Staff, Mid-Level Managers, Executive Team supporting Director of Information Technology

KEY JOB RESPONSIBILITIES

·      Onboarding of new employees

·      AMS Management & Training

·      Help Desk Tiers 1 & 2 Support

·      Support Director of Information Technology with supporting Active Directory, Office 365, and Azure

·      Support Director of Information Technology with Systems Administration

·      Support Director of Information Technology with Disaster Recovery/Business Continuity

·      Ensuring servers are patched regularly

·      Support Director of Information Technology with on-premises VMware infrastructure

·      Support Director of Information Technology with managed VoIP service

·      Assist the IT department with numerous in-process initiatives including:

·      Project Management – Enrollment Management System development work

·      Project Management – Association Management System

·      Project Management and Content – ISEP IT Policies & Procedures and Onboarding Policies & Process

REQUIRED QUALIFICATIONS

·      3-5 years of systems administration

·      3-5 years of Active Directory, Office 365, and Azure experience

·      Mid-level SQL & SQL Server experience (Backup and restore, queries, stored procedures, etc.)

·      Strong communication and customer service skills

·      Ability to prioritize tasks

·      Project Management experience

·      Monitor and ensure uptime and systems availability

·      VMware experience

DESIRED QUALIFICATIONS

·      Any one of the following: PMP, MCSA, MCSE, or B.S. in Information Systems Management

·      Experience in the non-profit or higher education sector

·      .NET experience