Deputy Administrator

 Deputy Administrator

  Homes for the Homeless, Inc. (HFH) is seeking an experienced operations manager to act as Deputy Administrator at a new facility opening in Hells Kitchen as one of its Community Residential Resource Centers (CRRC), which provide transitional housing assistance as well as social services and educational supports to families with children experiencing homelessness. 

ABOUT THE ROLE 

The Deputy Administrator assists the Administrator with the direction and management of the Community Residential Resource Centers (CRRC) and provides leadership to the administrative teams at the facility, as well as its directors (including early education, afterschool/recreation, family services, maintenance, and security). The Deputy Administrator also has fully delegated authority to act on behalf of the Facility Administrator in their absence. The Deputy Administrator shall remain aware of, and make known to the Facility Administrator, the need for improvements to the CRRC, as well as any issues pertaining to the safety and security of residents and staff. The Deputy also provides critical assistance to the Administrator in providing information to the HFH Central Office as needed for oversight agencies including but not limited to OTDA, DHS, ACS, and DOE. This position reports to the Administrator or, in their absence, to Central Office executive management. Because the CRRC is operational 24 hours per day, 7 days per week, a willingness to work flexible hours is required. The Deputy Administrator must carry a cellular telephone and be “on-call” when not on the premises. 

ABOUT HOMES FOR THE HOMELESS, INC.

HFH is a non-profit social services organization operating Community Residential Resource Centers (CRRC) throughout NYC that serve as a hub of opportunity for families both residing in shelters as well as those in the neighboring community. On-site programs range from childcare, early childhood education centers, afterschool clubs and programs, and youth recreation activities such as sports teams, housing assistance, case management, parenting workshops, career and job vocational training, support groups and substance abuse assistance, family engagement and recreation events for the whole family. We invite you to visit our website, www.hfhnyc.org, to learn more about our facilities and programs.=

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support the Administrator in ensuring effective staff engagement with families and their children to support trauma informed care in all facets of CRRC services and families’ connection to benefits and movement into permanent housing.
• Support the Administrator in supervision of CRRC departmental teams, including administrative, social services, program/early education, maintenance, security, and custodial staff.
• Assist in recruitment and work assignments for CRRC department staff in collaboration with CRRC Directors.
• Cover Director and other departmental positions, if such positions become vacant or are temporarily absent.
• Conduct daily inspections to ensure management staff is present and the physical premises are in order.
• Regularly liaise with Director of Family Services to discuss any challenges that may be impeding families’ access to benefits, employment, or housing.
• Report weekly, monthly and/or annually to OTDA, DHS, ACS or HFH central office, and monitor DHS and CARES client tracking system, as requested by the Administrator.
• Assist in the creation, development, provision, and assessment of staff orientation, training and development, scheduling, and employment assignments.
• Assist in development and maintenance of policies and procedures to ensure quality service provision.
• Attend meetings, conferences and seminars as needed in order to remain knowledgeable in the field of homelessness prevention and services; stay up to date on current policies and proposed policies that may affect the operations of Tier II shelter facilities. 
• Assess CRRC repair and improvement needs and make them known to the Administrator.
• Ensure all general health and safety guidelines are in compliance.
• Report any incident or disturbance that may jeopardize the health and safety of residents and staff to the Administrator and Director of Security.
• Review purchasing, payroll and petty cash to ensure compliance with procedures.
• Remain familiar with the various facility inspections conducted by OTDA and DHS and work with Facility Administrator to ensure all requirements are met.
• Work with outside providers to ensure quality service.
• Perform other related duties as assigned.

QUALIFICATIONS

• Commitment to HFH’s mission, vision, and values.
• Master’s Degree preferred, with at least a bachelor’s degree in related fields.
• Minimum seven (7) years of experience in a relevant field, with at least three (3) years in a supervisory operational role.
• Ability to provide exemplary customer service to residents and other stakeholders, and ability to remain calm under pressure.
• Bilingual is a plus.

COMPENSATION/EEO: 

  In order to attract and retain a high-performance workforce, Homes for the Homeless offers a dynamic and rewarding work environment, with a focus on ensuring an appropriate work-life balance. In addition to a competitive salary, we provide excellent benefits including comprehensive health insurance (including medical, dental, and vision), an employer-funded 403(b) retirement plan, commuter benefits, life insurance, Work/Life Assistance Program, 3 weeks paid vacation, and ample personal and sick leave.

Homes for the Homeless is committed to promoting an inclusive organizational environment of dignity and respect. We are an Equal Opportunity Employer (EEO) committed to equal treatment, and prohibit any form of discrimination or harassment based on age, race, religion, creed, color, national origin, sexual orientation, veteran or military status, sex (including pregnancy, childbirth and related medical conditions), gender (including gender identity and gender expression), disability, predisposing genetic characteristics, marital status, arrest or conviction, domestic violence victim status, familial status, or any other basis that would be in violation of any applicable federal, state, or local law.