ONG (Setor Social)
Publicado há 22 dias

Program Manager Rethink Services

Híbrido, O trabalho pode ser executado em ou perto de New York, NY

Detalhes

Tipo de Emprego:Tempo Integral
Data de Início:8 de julho de 2024
Salário:USD $60.000 - $75.000 / ano

Descrição

ROLE SUMMARY

The Program Manager will support the Programs Team in planning, organizing, and managing aspects of Rethink Food’s response to asylum seekers under a contract managing emergency meal service across New York City. This role will require support in planning and monitoring the project, adopting any delegation and use of project assurance roles within agreed reporting structures. 

Rethink is responsible for serving three meals, a healthy snack, and beverages seven days a week and coordinating the delivery, receiving, storing, and distribution of the meals. Additionally, Rethink will coordinate the redistribution of excess food to community partners in the Rethink network. Rethink works closely with site management teams and other vendors to deliver high-quality and culturally responsive meal programs to a growing portfolio of shelters that cater to migrant populations. Our model is uniquely positioned to allow rapid and highly targeted responses to the continuously changing needs of the diverse populations we serve. The Program Manager will also engage closely with other teams across the organization.


This project is seven days a week, 24 hours a day. All managers will be expected to rotate “on-call” responsibilities, including timely response to communications from leadership, contracting agencies, other vendors, partners, and colleagues. Rotation of night and weekend coverage will be required. Travel to sites throughout the five boroughs will be required.


RESPONSIBILITIES

  • Program Management
  • Using on-site observation and stakeholder feedback, evaluate meal service programs across sites and work with RTS partners to implement improvements when necessary.
  • Organize and coordinate logistics for meal delivery and service across different contract sites.
  • Collaborate with team members to identify and troubleshoot program-related issues, provide effective solutions, and achieve program objectives.
  • Communicate effectively with stakeholders to inform them about program updates, issues, and resolutions.
  • Contribute to creating and updating program documentation such as SOPs, guidelines, templates, and reports.
  • Support staff to ensure seamless coverage across meal services 
  • Coverage
  • Participate in the RTS weekly on-call coverage rotation schedule (expected to support on some nights and weekends); input nightly par counts and communicate notes to partners.
  • Manage all requests related to order increases, decreases, substitutions, or delivery issues.
  • Maintain accurate records of on-call activities, issue resolutions, and logistics coordination.
  • Order inventory for HERRC sites on a daily basis.
  • Relationship Management
  • ALL SITES
  • Support on-site staff: work closely with partner networks to ensure on-site teams are safely and effectively receiving, storing, serving, and recovering all meals provided to the site. 
  • Communicate regularly with on-site managers and catering teams and troubleshoot any concerns or issues.
  • Document and track issues/incidents in the Incident Tracker, along with follow-up details and resolutions.
  • Cultivate and maintain strong relationships with restaurant partners, on-site staff, and other stakeholders through on-site visits, check-in phone calls, and community events.
  • Assist in updating schedules, managing par levels, tracking deliveries, providing feedback, troubleshooting, and any other responsibilities as assigned in ensuring the timely delivery and quality of meals. 
  • Onboarding
  • Support the RTS team through the education and onboarding process with future sites and meal-making partners to ensure support and clarity at all execution levels.
  • Lead the onboarding and go-live process for new sites.
  • Conduct detailed operational training sessions for meal-making partners and on-site teams, focusing on contract compliance and operations
  • Compliance & Data Management
  • Monitoring and confirming partner participation and accuracy in submitting required data via external-facing meal confirmation app
  • Support the team on collecting documentation (agreements, certifications, finance), filing and inputting into Salesforce.
  • Establishing and communicating to Programs team leadership par counts, leftover counts, temperature logs, and other daily and weekly reports as requested.
  • Ensure inventory management systems and reports are updated and followed.


  • Operations
  • Work closely with partner networks to ensure on-site catering teams are safely and effectively receiving, storing, serving, and recovering all meals provided to the site.  
  • Communicate regularly with on-site managers and troubleshoot any concerns or issues arising at sites within your portfolio.
  • Liaise with contracting agencies and on-site staff to ensure food safety standards and quality controls are documented and followed. 
  • Collaborate with the Operations team on recovery, safe storage, and handoff of unserved meals to be redistributed within our network.
  • Maintain close contact with representatives from contracting agencies and other on site agencies, and represent Rethink Food in on-site and other meetings as needed. 
  • Gather feedback, provide actionable insight to Programs and Operations teams, and communicate directly with food providers as necessary.
  • Other duties 
  • Collaborate with teams across the organization on projects serving as a resource for RTS related information.
  • Conduct tours at RTS sites for other Rethink team members.
  • Complete other duties as assigned.


QUALIFICATIONS

  • Bachelor's degree in social work, human services, or related health discipline strongly preferred. GED/High School Diploma and at least four years of relevant work experience is required.
  • Minimum 2+ years experience working in the non-profit, hospitality/ food service industry, or related field.
  • Experience in Google Suite and Slack; Salesforce experience preferred.
  • Strong background in NYC Department of Health education- Food Handlers License required
  • Must have experience in relationship management or customer service.
  • Ability to act with professionalism and sensitivity while maintaining confidentiality.
  • Positive attitude, self-confidence, and excellent interpersonal skills.
  • Holds a solution-oriented, strong operational mindset.
  • Strong organizational, time-management, and problem-solving skills.
  • Excellent verbal and written communication and project management skills.
  • Quick learner, eager to strengthen their understanding of Rethink’s work.
  • Must be willing to travel to multiple sites across the NYC area. 
  • Efficiently manage several projects simultaneously while prioritizing deadlines.
  • Flexible and adaptive to effectively manage changing priorities and new opportunities.
  • Ability to work proactively and resourcefully, both independently and within a fast-paced, highly engaged team; experience working with starts-ups preferred.
  • Takes a solutions-based, collaborative approach to drive change in work and navigate challenges.
  • Must embrace the mission and core values of Rethink Food. 
  • Must be able to stand, bend, stretch, lift, and carry heavy materials up to 50lb.
  • Spanish proficiency preferred.
  • 3 - 5 years experience as a manager or team lead in high-volume catering operations.
  • Valid Drivers License and willing to drive company vehicle


WHAT YOU BRING TO THE TABLE: Commitment to embodying our values of -

Inventiveness: At our core, we are relentlessly curious about solving problems. As our name suggests, we’re a team of creative thinkers, but we’re also hands-on doers, challenging norms with humility to find practical solutions that can create lasting change.

Vulnerability: Guided by an “always be better” mindset, we are a team that intentionally reflects on what we are doing well and where we need to improve. We hold ourselves and each other accountable, every day. No blame, no shame — we just want to be sure we’re always doing the right thing.

Thoughtfulness: Our vision for a nourished and thriving world starts with nourished and thriving individuals in each of our communities. Our work is centered on the needs of the people that bring our communities to life. We don’t pretend to have all of the answers. We are committed to listening and learning in order to identify and scale solutions that ensure stable and reliable access to healthy food for all so each and every community can thrive.

Kindness: At Rethink, we show up every day with empathy and compassion and believe everyone should be treated with dignity. Kindness goes a long way — we are all about just being kind


COMPENSATION

The annual salary range for this position is $60,000 - $75,000 depending on experience and education. We also offer a complete benefits package including medical, dental, vision, disability, life insurance, PTO, paid holidays, two weeks per year for an organization-wide office closure to recharge, a retirement plan, and a progressive parental leave plan.


HOW TO APPLY

While a degree, certification, and work experience are a plus, we recognize that other life and work experiences may also prepare you for this role. Additionally, research has shown that women and people from underrepresented groups may not apply for jobs if they do not meet 100% of the job qualifications. Please know that no candidate has 100% of the listed job qualifications. Therefore, we encourage you to apply for this position if you believe you can complete the responsibilities.


EEO STATEMENT

  • Rethink Food is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status. The organization is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.


ROLE SUMMARY

The Program Manager will support the Programs Team in planning, organizing, and managing aspects of Rethink Food’s response to asylum seekers under a contract managing emergency meal service across New York City. This role…

Benefícios

The annual salary range for this position is $60,000 - $75,000 depending on experience and education. We also offer a complete benefits package including medical, dental, vision, disability, life insurance, PTO, paid holidays, two weeks per year for an organization-wide office closure to recharge, a retirement plan, and a progressive parental leave plan.

The annual salary range for this position is $60,000 - $75,000 depending on experience and education. We also offer a complete benefits package including medical, dental, vision…

Nível de Proficiência do Idioma

Spanish proficiency preferred

Spanish proficiency preferred

Localização

Híbrido
O trabalho pode ser executado em ou perto de New York, NY
214 Sullivan St, New York, NY 10012, USA

Como se inscrever

Please apply via our careers page

Please apply via our careers page

Empregos similares

Illustration

Inscreva-se na Idealist

Inscreva-se para salvar Empregos e assim receber alertas de email toda vez que novas oportunidades forem publicadas.