Salesforce Administrator, IT

First Book has a mandatory Covid-19 vaccination policy (medical and religious exemptions permitted). Proof of Fully Vaccinated Status is Required Before an Interview.

About the Position: (This is not a 100% remote position/ MANDATORY IN OFFICE: Tuesday & Wednesday)

First Book is applying technology and business approaches to the challenge of providing all children in the US and Canada with access to books. First Book currently serves more than 20,000 Title I schools, afterschool initiatives, clinics, shelters, and a wide variety of other programs serving children in need. Though powerful, First Book is only reaching a small fraction of the approximately 2 million programs and Title I classrooms eligible for our help. We have exciting opportunities to use technology to serve more and more of these programs and are looking for a Salesforce- Administrator to join our technology team.

Duties and Responsibilities:

Working with key stakeholders in First Book to objectively establish the general guidelines for Salesforce data organization in the following disciplines:

• ECOMMERCE TRANSACTIONS
• ECOMMERCE INVENTORY
• GENERAL ACCOUNTING (ACCOUNTING SEED)
• DONATIONS / DEVELOPMENT
• EMAIL MARKETING
• CAMPAIGN MANAGEMENT
• DEAL PIPELINE
• SERVICE DESK
• NPSP
• WORKFLOW MANAGEMENT
• REPORTING / DASHBOARDS
• LEVERAGING AI PRODUCTS
• DATA SCIENCE, QUALITY AND ANALYSIS
• Daily administration and support of First Book Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations
• Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers
• Develop and create customized reports and dashboards
• Keeping abreast of new Salesforce NPSP, Flow Management and new Accounting Seed features and functionality as well as additional tools within the SF ecosystem to provide recommendations for process improvements
• Train new and existing users on how to use Salesforce, Accounting Seed and other tools in the SF ecosystem
• Create matrix-based reports to demonstrate the dashboards
• Provide application users with technical support
• Create a single repository of information assimilating and integrating with various downward and upward systems
• Support the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education/Experience:

• Salesforce Administrator certification required
• College degree or equivalent work/technical experience
• 3+ years Salesforce experience
• Experience working in the following disciplines within Salesforce and/or Accounting Seed and bring a holistic data view is required.
• ECOMMERCE TRANSACTIONAL DATA
• DEAL PIPELINE
• DONATIONS / DEVELOPMENT
• CAMPAIGN MANAGEMENT
• SERVICE DESK
• WORKFLOW MANAGEMENT
• GENERAL ACCOUNTING DATA IN SALESFORCE
• INVENTORY MANAGEMENT
• EMAIL MARKETING
• DATA SCIENCE, QUALITY AND ANALYSIS
• Understanding of relational databases and data integration tools
• Excellent communication and analytical skills
• Close attention to detail, and
• Ability to work independently, as well as part of a team, on multiple projects at once

A Plus:

• Experience with Accounting Seed and Scribe
• Experience with NPSP
• Experience with Classy, Pardot and other SF ecosystem tools
• Experience with Salesforce AI Tools
• Experience with programming languages such as PHP, SQL, JavaScript, HTML, APEX