Team Operations Lead

About the Role - Team Operations Lead 

iCivics seeks a team manager to partner with stakeholders to lead the project planning efforts, including project scopes and the definition of project deliverables, for the Learning Services Team. As part of a highly collaborative group that values experimentation and learning, this associate-level role is the heartbeat of the Learning Services Team’s work. This is a growing team, and the person in this role will support building new processes, systems, structures, and routines to support the team as it grows. This role reports directly to the Chief Learning Services Officer, Amy Bailey.

You can expect to wear many hats as you keep projects moving forward and implement best-in-class operations.

 You are highly motivated, energetic, and knowledgeable, with the ability to tackle the many components of this role, including:

• Manage, develop, and improve the Educating for American Democracy (EAD) initiative to ensure maximum performance by providing purpose, direction, and motivation through the use of effective internal processes and project tracking.
• Coordinate with internal and external members to ensure projects remain within scope.
• Establish and maintain relationships by providing day-to-day contact on project status, changes, and risks.
• Develop and maintain schedules, assist with agendas and meetings notes, and work in collaboration with staff from various departments to ensure organizational consistency and project adherence.
• Monitor and assign responsibilities appropriately to streamline project efficiency and maximize deliverable outcomes. 
• Report project updates, outcomes, progress, and deadlines with clarity to ensure effectiveness and adherence.
• Support with contracting, budgeting, approval of invoices, and other administrative tasks, as needed.

Who You Are:

• A Nimble and Adaptive Orchestrator. You stay organized and on task while also seeing the big picture. You've worked on a variety of projects in multiple team configurations, and you’re ready for more. 
• A Details Lover. You are meticulous about the quality of everything you put into the world. Even on the 37th slide, you ensure the font size and background color are on point.
• A Do-er. As part of a high-performing team, new tasks, and opportunities often present themselves quickly. You excel at self-management, having boundaries, and getting things done.
• A Humble Teammate. Nothing is beneath or above you. You are quick to always lend a hand or two! You are able to earn influence without authority and naturally seek to support both small projects or large strategic goals.
• A Collaborator. Working across cultural lines on a dispersed team, you easily gain trust and set others up for success. You know you don’t have all the answers and take pride in knowing everyone’s sweet spots, bringing them in at just the right time.
• Self-aware with Low Ego. You’ve done the work to get to know yourself, and it shows in the quality of your relationships. You value authenticity, kindness, gratitude, and intellectual humility.

What you’ll need

• 1-5 years of overall professional experience (we are background agnostic and excited by candidates with unique work histories).
• The ability to translate complex topics into simple language. Can participate appropriately in executive settings and tailor communications to a range of internal colleagues.
• Resiliency in the face of change and the ability to adapt work and goals to meet the demands of a changing global context. 
• The confidence to assert influence in meeting deadlines, ensuring the team stays on track with critical deliverables and communication timelines.
• A commitment to diversity and inclusion. You're always asking: "whose voice is not at the table?" You have experience working with diverse teams and successfully navigating cross-cultural communication in both local and global contexts, and you deeply value creating a workplace that is supportive of difference.