ONG (Setor Social)

Membership Coordinator (McBurney YMCA)

Presencial
O trabalho pode ser executado em ou perto de New York, NY
Novo
|
Publicado há 21 dias

Resumo dos Detalhes

Tipo de Emprego
Tempo Integral
Compensação
USD $18,04 - $22 / hora

Descrição

Salary: $18.04 - $22.00 Hourly

The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.

The McBurney YMCA is seeking a Membership Coordinator whose primary responsibility will be to ensure quality in all areas within the membership department, including creating a positive member experience, staffing, all administrative processes including point of sale transactions, systems, and audit preparation. The incumbent works with the Members Experience Director to provide leadership to the Membership department to achieve all goals.

Key Responsibilities:

Daily responsibilities:

  • Conduct the daily audit of transactions that occurred on the previous day/s at the branch, including registrations, cancellations and holds.

Bi-weekly responsibilities:

  • Run and review expected credit card draft report.
  • Run and review Bank and Credit Card Exception reports.
  • Run adult member renewal notice reports.  Send out standard renewal notices for monthly memberships and annual invoices 6 weeks prior to renewal date.
  • Handle in-person inquiries, calls and emails from members. 
  • Assist the Member Experience Director with reviewing timecards in eTime.  
  • Review ClientLine and AMEX chargebacks and respond accordingly.
  • Serve as Manager on Duty for branch.

Monthly responsibilities:

  • Download Third Party utilization reports and post to appropriate web portal. 
  • Reconcile the payments.
  • Prepare facility access declination report – contact members with access denied due to pending collection of past due balance.
  • Review aging report (either sent by Association Office or downloaded from AS400) and cancel memberships over 60 days past due.
  • Assist Membership Sales and Engagement Director to prepare for membership staff meetings (agenda, minutes).
  • Prepare staff schedule for Membership Sales & Engagement Director’s approval.

Continuing responsibilities:

  • Assist Membership Sales & Engagement Director to hire, train and develop staff.
  • Attend and participate in various branch and/or association events and meetings.
  • Update table files.
  • Handle purchasing and requisitions. Monitors/orders supplies, forms, membership cards, staff uniforms, etc.
  • Schedule rentals and process payments.
  • Be highly proficient in and role model all aspects of the Member Experience Representative position.

General responsibilities

  • Attend and participate in required trainings (De-Escalating Difficult Situations, AS400).
  • Take the initiative for personal and professional development by taking advantage of YMCA formal and informal opportunities.
  • Conduct yourself according to the Y values of caring, honesty, respect and responsibility.

Desired Skills & Experience:

  • Bachelor’s degree. Preferable in business administration.
  • Three (3) years of experience working in a fast-paced administrative setting. 
  • Three (3) years of experience in hospitality setting preferred.
  • Knowledge of MS office and excel. 
  • Excellent interpersonal, organizational skills written and oral communication skills.

Salary: $18.04 - $22.00 Hourly

The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who…

Benefícios

The YMCA of Greater New York offers a variety of benefits to its staff members including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure and/or the number of hours scheduled to work. Click here for more information.

The YMCA of Greater New York offers a variety of benefits to its staff members including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit…

Localização

Presencial
125 W 14th St, New York, NY 10011, USA

Como se inscrever

If you would like to be a member of our dynamic team, please complete our online application, and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization.

If you would like to be a member of our dynamic team, please complete our online application, and submit your résumé and a thoughtful cover letter that explains your interest in the…

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