Manager of Constituent Data and Operations

Direct applicants only. We are not accepting applications from staffing agencies or recruiters.

Research!America is seeking a dynamic, detail-oriented Manager of Constituent Data and Operations to lead the day-to-day operations of our membership and development teams. In this critical role, you will manage our CRM database (CharityEngine), oversee membership invoicing/renewals, perform data entry for key contacts, and ensure the accuracy and integrity of all data within the system.

As the Manager of Constituent Data and Operations, you will provide valuable support to our membership, fundraising and development activities by developing reports, webforms, and dashboards, as well as ensuring quality control processes are in place. You will collaborate closely with our VP of Development and Membership to continuously improve and streamline operations and data management practices.

Key Responsibilities:

• Lead membership renewal process, invoicing, and related activities.
• Manage daily operations of membership and donation processing, including data entry, gift processing, and reporting.
• Ensure accuracy in data entry for donations, dues payments, pledges, and invoices.
• Research and maintain accurate contact data to support cultivation and stewardship efforts.
• Import and maintain event registration lists and ensure data integrity.
• Provide support for membership prospecting, stewardship meetings, and committee meetings.
• Develop reports and dashboards to track and assess membership and development activities.
• Establish and implement best practices for using CharityEngine within the team.
• Maintain up-to-date and accurate database procedures manual.
• Provide staff training on database procedures and stay current with CharityEngine updates.
• Create queries, reports, and webforms to support Research!America’s initiatives, programs, events, and fundraising efforts.
• Perform data analysis for audits and support other duties as assigned.

Qualifications:

• Bachelor’s degree required.
• 3-5 years of relevant experience
• Strong experience managing a CRM database, ideally CharityEngine or similar platforms.
• Excellent data management, data entry, and reporting skills.
• Familiarity with membership and donation processing workflows.
• Ability to analyze and report on data for organizational decision-making.
• Strong attention to detail and ability to identify and address data inefficiencies.
• Ability to work independently, exercise discretion, and manage multiple priorities.
• Excellent communication and organizational skills.
• Experience developing training materials and providing staff training.

If you are a highly organized individual with a passion for data integrity and operations management, we encourage you to apply. Join our team and help advance Research!America’s mission to improve public health and advance medical research.

Research!America offers a competitive salary (salary range: $68,000 - $75,000, based on experience) and benefits that include medical, dental and vision coverage; life insurance; long- and short-term disability insurance; a 403(b) retirement plan; tuition reimbursement; and parking or Metro benefits. This position offers a hybrid work schedule with 2-3 days a week in in the office, with other days working remotely. The Research!America office is located just steps from the Metro and VRE in Arlington, VA. Research!America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How to Apply:

Email résumé and cover letter outlining your qualifications and interest in this role, along with three references to hr@researchamerica.org.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.