Operations Manager

Position: Operations Manager

Classification: Non-exempt, full-time

Work Environment: Remote

Position Reports To: Executive Director

Application Deadline: September 30, 2024

About PALS Programs

PALS is a growing nonprofit that creates inclusive camp experiences for individuals with and without Down syndrome. Our programs are led by young, inspiring volunteers and have been designed to change attitudes, transform lives, and inspire a world of belonging. As an organization committed to a more inclusive world, we recognize the importance of having our community reflect the areas we serve. The need for young people - both with and without Down syndrome to find connection and purpose— is more important now than ever.

Position Overview

The Operations Manager at PALS Programs oversees all operational aspects of our camp, ensuring that each program runs smoothly from enrollment to execution. This individual will be the direct manager for several colleagues at different levels - from part-time Associate to full-time managers. This role is critical to the success of our mission, providing leadership across various functions, managing the success and collaboration across multiple key areas, and ensuring an exceptional experience for all participants and staff. This position will supervise the Program Development Manager, Family Resource Manager, Leadership Resident, and Operations Associate.

Key Areas of Responsibility

Operational Leadership:

• Oversee the day-to-day operations, ensuring seamless coordination and execution of all activities.
• Establish and steward all programming partnerships and university relationships (both existing and new as we continue to grow)
• Manage the tracking and coordination of all key objectives and metrics, ensuring the accuracy of program enrollment, cancellation, waitlist placements and more.
• Ensure all programming meets the highest standards of quality and safety by reviewing and approving all schedules for each program

Team Supervision:

• Supervise and mentor the Program Development Manager, Family Resource Manager, Leadership Resident, and Operations Associate providing guidance and support at the appropriate level for each role.
• Conduct quarterly performance evaluations and provide constructive feedback to team members.
• Foster a culture of collaboration and continuous improvement across the entire staff team

Budget and Resource Management:

• Manage operational budgets, both for each program as well as key department initiatives, ensuring efficient use of resources and adherence to financial guidelines.

Continuous Improvement:

• Analyze annual performance and implement improvements to enhance PALS impact and overall mission alignment
• Develop and enforce policies and procedures that promote a safe and inclusive environment for all participants and staff aligning with all ACA and state standards and providing excellent customer service
• Stay updated on industry best practices and incorporate innovative approaches to improve camp operations.

Terms & Compensation

This is an exempt, full-time position according to the FLSA, with an expectation of approximately 40 hours/week and a salary range of $70,000 - $80,000. While PALS office hours are generally 9 am - 5 pm ET, work hours may vary depending on time and season. Occasionally, our young volunteer leaders meet with staff in the evening, or we host weekend events, and employees are encouraged to flex their time to accommodate these needs.

The employee will work remotely and is expected to have a dedicated workspace for phone calls, video conferences, and independent work. This position will require travel to at least three weeks of programming on location during the summer months. PALS will provide the employee with a laptop, a generous PTO policy, monthly reimbursement for internet/phone, and a monthly reimbursement for healthcare premiums.

PALS is a fully remote team and this position may live anywhere in the country, with a preference for residing in or near one of PALS Hubs (CA, OH, IL, and the east coast from MA to DC).

Skills & Experience we are looking for:

• Proven experience in a leadership role, preferably in a camp, educational, or non-profit setting.
• Strong ability to manage and inspire a diverse team.
• Extensive experience in managing complex operations, including logistics, budgeting, and resource allocation.
• Demonstrated success in overseeing program development and execution.
• Excellent interpersonal and communication skills, with the ability to engage effectively with a wide range of stakeholders.
• Strong conflict resolution skills and the ability to handle sensitive situations with discretion.
• Exceptional organizational skills, with the ability to manage multiple projects and priorities simultaneously.
• Detail-oriented, with a focus on quality and continuous improvement.
• Strong analytical and problem-solving skills, with a track record of implementing effective solutions.
• A deep commitment to the mission of PALS Programs and a passion for making a positive impact on the lives of participants and their families.