Senior Systems Administrator

The Center on Budget and Policy Priorities (CBPP) is a nonpartisan research and policy institute that advances federal and state policies to build a nation where everyone — regardless of income, race, ethnicity, sexual orientation, gender identity, ZIP code, immigration status, or disability status — has the resources they need to thrive and share in the nation’s prosperity.

CBPP combines rigorous research and analysis, strategic communications, and effective advocacy to shape debates, affect policy, and inform effective implementation both nationally and in states. It works closely with a broad set of national, state, and community organizations to design and advance policies that promote economic justice; improve health; broaden opportunity in areas like housing, health care, employment, and education; and lower structural barriers for people of color and others in communities that face systemic barriers to opportunity. CBPP promotes policies that will build a more equitable nation and fair tax policies that can support these gains over the long term. CBPP also shows the harmful impacts of policies and proposals that would deepen poverty, widen disparities, and worsen health outcomes.

CBPP is seeking a Senior Systems Administrator to join our IT team. This role will manage IT systems infrastructure, including servers, network equipment, and software applications, ensuring security and optimal performance. This role will also provide advanced technical support for cloud environments (AWS, Azure), device management (Microsoft Intune), software patch management, Apple Business Manager, Microsoft Defender, and email filtering systems.

Responsibilities:

• Manage IT systems infrastructure, including servers, network equipment, and software applications.
• Maintain and support LANs, WANs, network segments, and internet systems.
• Monitor network performance to ensure high availability and reliability.
• Manage Azure and AWS Cloud resources, ensuring security efficiency, cost control, and compliance.
• Implement and maintain policies for mobile device management (MDM) and mobile application management (MAM).
• Troubleshoot issues related to device enrollment, profile configuration, compliance policies, and application deployment.
• Provide comprehensive support for Windows and MacOS operating systems, including installation, configuration, and troubleshooting.
• Ensure systems are up-to-date with the latest security patches and updates.
• Provide on-site and remote technical services, assist with Tier II and III IT helpdesk requests, and collaborate cross-functionally with other teams.
• Monitor and analyze system load, usage, and performance trends to track development and deliver insightful reports.
• Manage all backups, including virtual machines, and help develop a backup/disaster recovery plan.
• Create comprehensive documentation, detailed instructions, and network diagrams to ensure clear communication and understanding of system configurations, processes, and workflows. This includes developing technical guides and visual representations of network architecture to support efficient system management and troubleshooting.

Qualifications:

• Bachelor’s degree plus a minimum of seven years of relevant full-time work experience in systems administration, network support, and backend systems troubleshooting.
• Hands-on experience in networking, routing, and switching, and virtualization and Cisco/Meraki networking experience.
• Proficiency in managing Windows and MacOS operating systems and server environments.
• Experience with Azure and AWS cloud environments and best practices for securing servers and networks.
• Experience managing and supporting Microsoft Intune for device management.
• Experience managing and supporting Apple Business Manager for device deployment and management.
• Experience implementing and managing Microsoft Defender for endpoint protection.
• Proficiency in using patch management tools for automated software updates.
• Excellent ability to listen to and communicate with non-technical users, translating complex technical information.
• Skill in handling multiple competing priorities and adapting to changes in workload.

This position reports to the Vice President and Chief Technology Officer.

Work Location and Hybrid Schedule Expectations: Employees are expected to work in the Washington, D.C. office for this position. CBPP is currently operating on a hybrid work schedule of two full in-office days (Tuesday and Wednesday) per week, as well as the first Thursday of each month in our Washington, D.C. office.