IT Support Specialist

HOURS: Full-Time

LOCATION: Remote, North America

TYPE: Exempt

TRAVEL: Limited, as required (Estimated ~2-3x/yr)

LEVEL: Entry Level

REPORTING TO: Technology Services Operations Manager

DIRECT REPORT(S): None

SALARY RANGE: $56,000- $68,000

TO APPLY:

Applicants must submit both a cover letter and resume via this link:

https://app.smartsheet.com/b/form/019818b911c6780fb7b40383017b43b5

Call2Recycle, the nation's leading battery recycling nonprofit and stewardship program, is committed to protecting the environment and fostering a circular economy by facilitating the recycling and end-of-life management of batteries that power our everyday lives. With over 30 years of experience collaborating with state regulators, manufacturers, and the recycling industry, Call2Recycle strives to make battery recycling convenient and accessible for all consumers in the U.S. Learn more at call2recycle.org and follow us on Facebook, X, or LinkedIn.

POSITION SUMMARY:

The IT Support Specialist, reporting to the IT Operations Manager, will provide technical assistance and support for end-users within the organization. This role is responsible for troubleshooting hardware and software issues, monitoring and maintaining IT systems and services, and implementing solutions to ensure efficient and reliable technology operations. The IT Support Specialist will also contribute to improving IT processes, managing user accounts, and delivering excellent customer service to all team members.

If you are passionate about problem-solving, systems management, and delivering top notch tech solutions to your peers, and are ready to work in a highly collaborative, small-sized team environment, join us and make an impact!

KEY DUTIES & RESPONSIBILITIES:

• Provide first-level technical support to resolve service, hardware, software, and network- related issues for end-users.
• Monitor and respond to IT support requests through the ticketing system in a timely manner.
• Configure, install, and maintain IT equipment, including desktops, laptops, mobile devices, and peripherals.
• Assist with managing user accounts, permissions, and access across various systems.
• Support IT infrastructure, including networks, applications, and cloud-based services.
• Collaborate with the IT Operations Manager to implement and maintain IT policies and procedures.
• Identify and recommend improvements to IT processes and workflows.
• Document technical issues and solutions to contribute to a knowledge base for future reference.
• Assist with employee onboarding by setting up IT resources and providing training on systems and tools.
• Ensure IT equipment and systems are secure and comply with organizational standards.
• Support upgrades and deployments of new applications and services.

Qualifications, Skills & Abilities

BASIC QUALIFICATIONS:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience OR
• Minimum three years’ experience in IT support or similar role.
• Minimum three years’ experience with Microsoft 365 applications and cloud services (e.g., Teams, Exchange, OneDrive).

While this is remote work, candidates must be authorized to work lawfully in the United States for Call2Recycle, with or without sponsorship.

PREFERRED EXPERIENCE:

• Experience administering Microsoft 365 (e.g., Entra, Intune, Defender, Purview, Exchange, Teams, and SharePoint)
• Experience in Azure DevOps preferred.
• Proficiency in troubleshooting hardware, software, and network-related issues.
• Strong proficiency with Microsoft Office Suite.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to document technical solutions clearly and concisely.
• Experience with cybersecurity awareness and best practices.
• Experience working in a team-oriented, collaborative environment.

KNOWLEDGE & EXPERIENCE:

• Experience with IT support tools, such as ticketing systems and remote desktop software.
• Proficiency in troubleshooting and maintaining Windows operating systems.
• Basic knowledge of ERP and CRM systems is an advantage.
• Familiarity with system integrations and cloud-based platforms.

SKILLS:

• Strong organizational skills with attention to detail.
• Strong customer service skills.
• A quick learner with the ability to efficiently learn business concepts and adapt to an innovative environment where processes may change.
• Ability to manage multiple support requests effectively. Ability to effectively prioritize and execute tasks.
• Eagerness to learn and adapt to new systems and processes quickly.
• Excellent time management and prioritization abilities.
• Strong interpersonal skills to interact with a diverse team.
• A self-starter with a desire to work in a mission-driven organization and a collaborative environment.
• Possesses a positive, solutions-oriented mindset and thrives in a fast-paced, dynamic environment that requires a balance of urgency, patience, and adaptability.

WORKING CONDITIONS:

• This position is remote based within the United States or Canada. Candidates must be able to work from a U.S. or Canada-based location and be eligible to work lawfully in the United States or Canada for Call2Recycle.
• Limited travel (estimated 2-3 times per year) as needed. Travel could include, but not be limited to, attending conferences, customer meetings, or team/organization-wide meetings. Call2Recycle’s corporate office is in Marietta, GA. This position does not need to be based there.
• The work hours, Monday - Friday, are 8 hours per day. The position may require hours that exceed 8 hours per day and/or 40 hours per week during peak periods. Our approach to schedules is to focus more on the quality and timeliness of the work being done. We recognize the importance of ensuring staff can connect with each other and maintain a work-life balance. To support work/life balance, we offer our staff a flexible scheduling policy to the extent each role allows, giving you the opportunity to have greater control over your work schedule – in alignment with the latest policy - while ensuring that operational needs and team collaboration are maintained.

ABOUT CALL2RECYCLE:

Why We Do What We Do: Call2Recycle's purpose is to safely transition communities to a battery-powered world through climate-responsible solutions.

What We Do: On behalf of corporate stewards, we optimize collection, share our experience and expertise, and responsibly manage the end-of-life of batteries and other materials.

Call2Recycle, Inc., is recognized as the premier battery stewardship organization in the U.S., protecting and preserving the environment through responsible end-of-life management. We have built a set of strict environmental standards that will foster our position in the market, including: Material Management and Processing, Third-Party Audits, Certifications, Recycling Optimization.

For more information on our programs, please visit https://www.call2recycle.org/.

OUR TEAM:

At Call2Recycle, we enjoy a culture of teamwork, innovation, and fun. Our team is the primary reason for our unique culture. We hire energetic and dedicated people who work hard every day to help us achieve our goals. Each one of our employees is a valued contributor, not just a number. We work in teams to benefit from our collective talents to make a real impact on the environment. The way we operate contributes to the success of our employees and our organization.

We also value the diversity of employees’ backgrounds and believe everyone’s unique perspective is critical to our success. Diversity is fundamental to what we do. Our team has varied backgrounds, speak different languages, and are engaged in varied personal pursuits but all share a commitment to environmental sustainability, and each do their small part to improve our planet.

We are an equal opportunity employer and do not discriminate against otherwise qualified applicants on the basis race, age, color, creed, sex, religion, ancestry, marital status, national origin, disability, veteran status, or any other protected characteristic.

We value our employees. In keeping with our values, we strive to support our team members in and out of work. As part of this, we offer a strong, well-rounded benefits package. Our benefits support our employees’ health and wellness, time off, and productivity. Highlights include:

Health & Wellness

• 401k
• Medical/Dental/Vision
• FSA and HSA
• Basic Life and AD&D Insurance
• Short Term and Long Term Disability
• EAP & Wellness
• Adoption Assistance
• Pet Insurance

Time Off

• Paid Holidays
• Personal Days
• Vacation Days
• Sick Leave
• Paid Parental Leave
• Bereavement Leave
• Volunteer Hours
• Voting Leave
• Jury Duty
• Medical and Military Leave

Productivity

• Education Assistance
• Home Office Furniture Reimbursement
• Password Management Service
• Employee Engagement
• Training & Learning