Operations Associate

The National Alliance to End Homelessness (Alliance) is an influential national nonprofit devoted to finding and advancing solutions to homelessness. We are focused on making an impact and we seek an enthusiastic new member for our Operations Team. The Operations Team supports the work of the Alliance by providing leadership in the following key areas: financial and operational administration, fundraising, communications, and event management.

If you are committed to helping the nation SOLVE the problem of homelessness, consider joining the Alliance.

What we are looking for:

The Alliance is seeking a talented Operations Associate who is mission-driven, impact-focused, and excited to contribute to meaningful work. We are looking for a motivated and enthusiastic individual in the early stages of their career, eager to learn, grow, and make an impact in the nonprofit sector. This role offers a great opportunity for professional development and hands-on experience in a supportive environment. The ideal candidate will have strong organizational and communication skills, attention to detail, and a collaborative mindset. They should be self-motivated and capable of working independently while valuing teamwork. This position is perfect for someone with some nonprofit experience who is looking to deepen their knowledge in nonprofit management and development.

What you will do:

The Associate will support the effectiveness of the organization by assisting the Operations Team in building a productive and efficient work environment. This will include working closely with Operation Team members in providing financial, fundraising, event management, and operational support.

Finance Support (40%)

• Provide bookkeeping support to finance office; prepare checks for deposit; enter invoices into online bill pay system; assist with credit card reconciliations; complete semi-monthly PayPal reconciliations; complete bi-annual conference reconciliations; assist in audit preparation.

Development Support (25%)

• Assist the President & COO and Development Manager in the implementation of the Alliance’s individual donor strategy. Primary tasks include processing online and check contributions, sending timely thank you letters, and assisting in the maintenance of donor database and the development inbox.

Event Management Support (15%)

• Assist Meetings and Events Associate in the management of conference registration for two annual conferences. Primary tasks include tracking and recording conference payments, following up with registrants regarding payment when applicable, assisting with onsite conference registration, and processing speaker and cancellation refunds.

Operations Support (20%)

• Assist the Operations Manager in the management of office systems including assessing and updating office procedures. Duties include maintaining and assembling office equipment and facilities and purchasing office supplies.
• Serve as contact for maintenance of the organization’s IT and telephone infrastructure. Duties include basic desktop troubleshooting, coordinating with external IT and phone vendors to address network and computer needs, and working with IT vendor to maintain organization’s database.
• Manage email, other communication with external stakeholders seeking general information; process incoming and outgoing mail; receive guests; answer phones; and perform other tasks as needed.
• Operations Associate reports directly to the Operations Manager and will perform other duties as assigned.

What a successful candidate will need:

Knowledge and skills:

• Enthusiasm about working on the project of ending homelessness in the United States.
• Demonstrated experience and ability to recognize and respond to the ways race, ethnicity, sexual orientation, and gender identity intersect to further promote racial equity and social justice.
• Demonstrated experience and ability in working with marginalized or vulnerable populations (e.g., LGBTQ, people with disabilities, people experiencing homelessness, etc.,).
• Ability to work very closely with an inter-dependent team as well as independently.
• Exceptional communication and organizational skills.
• Strong goal and deadline orientation.
• Strong oral and written language skills.
• Strong computer skills, including experience working in, or willingness to learn, content management systems, word processing, spreadsheets, accounting and database software.
• Ability to maintain accurate record and necessary paperwork.
• Ability to work in a dynamic small office environment.
• Ability to perform duties with only minor supervision.
• Prior office management experience and familiarity with accrual-based accounting.

Minimum Qualifications:

• 1-3 years prior work experience in an office environment.
• Must pass pre-employment background check.

Please note: Studies have shown that women and Black, indigenous, people of color are less likely to apply to jobs unless they meet every single qualification. At the Alliance, we are committed to building a diverse, inclusive and authentic workplace– so if you’re excited about this role but your past experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles!