Employee Relations Specialist

The Employee Relations Specialist handles employee complaints, disputes, and performance matters, ensuring fair treatment and compliance with organizational policies and employment laws. The role also works in a preventative manner by providing training to managers and supervisors on topics including performance management and communication techniques, and by serving as a resource to managers and supervisors as well as to the People Department team. This is a role within the Center’s People Department. However, for an interim period, the position will report to the Deputy General Counsel.

Responsibilities:

• Identify and respond to employee complaints and potential violations of Center policies.
• Lead workplace investigations including the intake of complaints, planning investigations, interviewing, writing investigation reports, and communicating outcomes of investigations. Determine and initiate follow-up plans for investigations and other related matters.
• Maintain and manage administrative record-keeping related to workplace investigations, including any Sharepoint, Google or other folders and systems currently in use or that may be created for this purpose.
• Be a resource to managers and all staff on Employee Relations processes, policies, and best practices and ensure the proper implementation.
• Provide excellent customer service to staff by being proactive and responsive to employee inquiries.
• Develop and lead training and other supports to managers on topics such as giving feedback and communication techniques.
• Visit program site locations to connect with our staff to deepen relations with staff.
• After the role transitions to the People Department, continue to coordinate and consult with the Legal Team on investigations and other employee relations matters, as appropriate.
• After the role transitions to the People Department, assist with other projects as needed.

Qualifications:

• BA/BS degree required.
• A minimum of 5 years of HR Generalist or related HR experience required, including 3-4 years of experience conducting investigations in response to employee complaints particularly in relation to Equal Employment Opportunity, Anti-Harassment and Discrimination and Violence-Free Workplace policies.
• Excellent interpersonal communications skills, a collaborative approach to problem-solving, exceptional organizational and analytical skills, and the ability to work in a fast-paced environment are required.
• Strong ability to work independently, prioritize work, efficiently complete tasks with multiple simultaneous projects, maintain confidentiality and discretion, and exercise good judgment.
• Excellent verbal and writing skills.