Fundraising Operations Coordinator

Fundraising Operations Coordinator

Status: Full-time, Non-exempt

Reports to: Associate Director of Fundraising Operations

The Statue of Liberty-Ellis Island Foundation seeks a full-time, non-exempt Fundraising Operations Coordinator. This is a chance to join one of the most successful public-private partnerships in the country, while it undertakes a major campaign to reimagine the museum on Ellis Island  and upgrades its systems through a Digital Transformation.  An ideal candidate would be eager to learn in an evolving role.

Responsibilities

• Administer American Immigrant Wall of Honor
  • Collaborate on marketing materials and approaches for the Wall of Honor inscription program
  • Review orders and correspond with donors
  • Oversee design of panels for installation, including compilation, proofing, and layout. Work with vendors on annual inscription and installation process.
  • Maintain accurate database of inscriber names
• Process mail and gifts
  • Collaborate with caging vendor
  • Review campaign mail, maintain customer databases, and generate reports
  • Manage office mail process
  • Partner with Finance to process and record select gifts
  • Generate acknowledgment letters for select donations
• Manage Customer Service
  • Track and respond to email and phone inquiries through the Contact Us platform
  • Initiate the Immigration Record Search for email requests
• Maintain Fundraising Database
  • Maintain integrity of the Foundation's CRM systems, ensuring accurate and up-to-date donor and prospect information, gift processing, and records management
  • Assist in the migration to Salesforce Nonprofit Cloud
  • Become proficient with Salesforce, working with departments to ensure proper use and best practices
  • Assist in pulling database reports and maintaining dashboards, as needed
• Other
  • Assist with events, including the Statue of Liberty-Ellis Island Awards
  • Schedule and organize select meetings and make travel arrangements, as needed
  • Support direct response efforts, including participating in weekly coordination calls
  • Support other fundraising and communication efforts, as needed

Skills and Qualifications

• Bachelor’s degree or equivalent required.
• Advanced skills with Microsoft Office suite. Familiarity with databases or a genuine desire to learn. Experience with Salesforce a plus.
• Excellent written and verbal communication skills.
  • Excellence at multi-tasking and prioritization and in working both collaboratively and independently.
  • Results-driven, collaborative, detail-oriented, positive, and calm under pressure.

Interested in the Foundation’s mission and the areas of immigration, historic preservation, genealogy, and parks.