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Director, Loan Servicing

Publicado por
Cinnaire Corporation
|
Detroit, MI
Novo
|
Publicado há 22 dias

Job Summary: The Director, Loan Servicing (DLS) is responsible for the successful management and day-to-day operations of the Loan Servicing Team including operational risk management, capacity planning, talent development, loan servicing policy and procedures, quarterly and annual reporting, as well as continuous process and systems improvement. The DLS leads a servicing practice that supports structured permanent debt loans and flexible predevelopment and construction lending as a cornerstone of Cinnaire’s CDFI business.

Essential Duties and Responsibilities:

  1. Manages the loan servicing team in the areas of basic loan bookkeeping, payment processing, servicing system data integrity, portal support, customer service, new loan onboarding and funding support (wire review and system boarding), insurance and real estate tax compliance, maturity tracking, UCC continuations, payoff quotes and reconveyance processing, as well as all remittances to loan participants and investors.
  2. Establishes annual goals specific to all loan servicing activities, including establishing benchmarks to ensure alignment with Cinnaire’s corporate goals and objectives. Implements Cinnaire Loan Servicing policy and procedures by applying knowledge of servicing industry best practices and standards.
  3. Oversees budget goals, loan delinquency and charge off metrics and other financial and risk management impacts.
  4. Implements all necessary controls and audits to ensure compliance with regulatory requirements.
  5. Manages completion of monthly, quarterly and annual reporting as required by multiple funding sources, including but not limited to amortization, loan balances, delinquencies, and late pays.
  6. Supports and facilitates Cinnaire Lending Investor, Board, and Internal Reporting and contributes to quarterly/annual investor reporting of operating performance for loan portfolio to private investors.
  7. Leads the implementation of technology enhancements designed to improve efficiency and enhance the customer experience.
  8. Serves as the internal expert for the organization’s current loan servicing software and leads the buildout of future loan servicing software.

Qualifications and Skills:

  • Bachelor’s Degree in finance, accounting, business, or related field, or equivalent experience required.
  • A minimum of 7 years’ experience working in loan servicing administration.
  • Expert knowledge of loan servicing software systems.
  • Knowledge of state and federal loan servicing laws.

Key Competencies:

  • Customer Focus: Stays ahead of customer needs and uses insight to develop new and/or modify client services.
  • Diversity Awareness: Identifies the benefits and advantages of harnessing the collective insights from various individuals in the organization.
  • Resource Optimization: Applies knowledge of internal structures and existing talent to accomplish a goal.
  • Leadership Development: Coaches and develops others by seeking to understand their strengths and development areas.

Reporting Relationship: Reports to Vice President, Portfolio Management and Servicing

Supervisory Relationship: Servicing Manager, Servicing Analyst, and Loan Processor

Physical Requirements:

  • Ability to work on a computer for extended periods of time.

Travel Required: Minimal

Job Summary: The Director, Loan Servicing (DLS) is responsible for the successful management and day-to-day operations of the Loan Servicing Team including operational risk management, capacity planning, talent development, loan…

Resumo dos Detalhes

  • Comprometimento de Tempo
    Carga Horária Integral
  • Data de Início
    15 de junho de 2022
  • Educação
    Ensino Superior Requerido
  • Nível de Experiência
    Nível médio/Gerencial

Localização

Presencial
Detroit, MI, USA

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