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Manager of Private Events and Tours

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Publicado há 20 dias

Reporting to the Director of Corporate Partnerships and Conferences, the Manager of Private Events and Tours is responsible for all aspects of managing the private event and tour business at Wave Hill. Each year, Wave Hill schedules approximately 25-30 private catered events held after

public hours, and about 50 private tours per year. 

General Responsibilities

  • Conduct both scheduled and unscheduled site walk-throughs with prospective clients.
  • Answer all telephone and email inquiries from prospective clients, including follow up towards confirmation.
  • Maintain the calendar in Altru database, balancing requests for events and tours within the needs of programming and staff constraints.
  • Properly reserve events and tours in Altru, process payments, maintain a customer database, and keep all financial reports and budget forecasts up to date. Create, send, and follow up on all invoicing.
  • Be able to present revenue and receipt stream quarterly for tours and events.

Private Events

  • Act as primary liaison with the Events Director from Great Performances, our exclusive caterer. 
  • Manage the on-site event, ensuring customer satisfaction within the constraints of a small public garden.  Property protection and minimally invasive actions must be balanced with customer requests.
  • Coordinate and manage security and custodial needs for the event, including set-up, breakdown, and storage of rental deliveries and pick-up.
  • Maintain working relationships with outside event and production vendors. Ensure while on-site vendors abide by Wave Hill guidelines. 
  • Collaborate with the Marketing Department to promote Wave Hill as a private event venue.

Private Tours

  • Develop and maintain group tour protocols and procedures. 
  • Coordinate with the scheduler to assign Garden Guides to lead tour
  • groups. Serve as primary contact on-site for tour groups,
  • providing service to group tour clients by answering questions, providing
  • information, making referrals, and assuring appropriate follow-through and/or resolution. 
  • Work cross-departmentally, ensuring that group tours and conferences logistics are communicated and planned to minimize garden impact. 
  • Collaborate with the Marketing department to promote Wave Hill as a Private tour destination.

Other Duties

  • Provide general support in overall office operations, set up
  • plans, assignments, and projects. 
  • Respond to questions regarding overall departmental policies, procedures,
  • and practices. 
  • Fill in for Director as necessary. 
  • Accommodate a flexible schedule, including evenings and weekends. 
  • Event business primarily happens May thru October, and weekends are mandatory. 

Qualifications 

  • Bachelor’s degree required 
  • A minimum of 2 years nonprofit experience in an event fulfillment or hospitality setting
  • Previous experience managing a team 
  • Welcoming, outgoing, and professional demeanor 
  • Excellent communicator and writing skills 
  • Must be extremely organized and detail-oriented
  • Strong computer skills, proficient in CMS database, Microsoft Word, and Excel
  • proficiency required.
  • Experience working well in a team environment 

Reporting to the Director of Corporate Partnerships and Conferences, the Manager of Private Events and Tours is responsible for all aspects of managing the private event and tour business at Wave Hill. Each year, Wave Hill schedules…

Resumo dos Detalhes

  • Comprometimento de Tempo
    Carga Horária Integral
  • Educação
    Ensino Superior Requerido
Salário
Até USD $50.000
/ ano

Benefícios

Benefits:

Major medical, dental, and vision insurance; 401k, pension, life insurance, and paid time off

Benefits:

Major medical, dental, and vision insurance; 401k, pension, life insurance, and paid time off

Localização

Presencial
675 West 252nd Street, Bronx, NY 10471-2899, United States

Inscreva-se: Emprego

Instruções:

To Apply:

Please send cover letter, resume, salary requirement, and writing samples to Human Resources at careers@wavehill.org Please include Manager of Private Events and Tours in the subject line.

No phone calls please; only those selected for an interview will be contacted.

Diversity, Equity, and Inclusion at Wave Hill:

Wave Hill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Wave Hill is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, programs, and activities. To request a reasonable accommodation, contact humanresources@wavehill.org

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