Fundraising & Member Advisor, Programs

OVERVIEW

Fractured Atlas is seeking a full-time Fundraising & Member Advisor, Programs for our Programs team. Fractured Atlas is a national nonprofit art service organization with a membership of over 75,000. Our mission is to make the journey from inspiration to living practice more accessible and equitable for artists and creatives. We are dedicated to helping individual artists and arts organizations at every level of the cultural ecosystem, in every creative medium by providing fundraising tools, educational resources, and personalized support. As a key member of the Programs Team, the Fundraising & Member Advisor, Programs provides essential support across all programs and services, working closely with our members and artists on a daily basis.

The successful candidate will be a creative problem solver and quick learner with an enthusiasm for the arts. They should be personable over the phone and email, demonstrate a high level of patience and understanding (especially when explaining the same information multiple times), and be able to operate and respond in a fast-paced environment while remaining calm and collected. Candidates with backgrounds in fundraising, development, arts administration, technical support, and/or customer service will likely excel in this role. Since Fractured Atlas works virtually, this position requires strong self-motivation and will be remotely supervised by the Associate Director of Membership & Fiscal Operations, Programs.

At Fractured Atlas, we individually and collectively work hard to carry out our organization’s mission. We also understand that work is just one part of life and, through a culture of care, support team members having full and robust lives outside of work. With that foundation, our organizational culture embraces people who are open to:

• Building trust with others and addressing equitable distribution of responsibilities when collaborating.
• Learning new ways of working while welcoming change as a way to reshape processes/policies/programming that no longer serve our values.
• Transparency in communications, decision making, and feedback.
• Centering care and connection in our individual work and in relation to our colleagues.

We recognize that the culture and core values of an organization should continue to evolve to reflect the world we live in. At any given time, we recognize that there might be emerging values other than stated values and we continue to have conversations about stated and emerging values.

Additionally, at Fractured Atlas we work to adhere to anti-oppression and anti-racism principles in all areas of our internal and external work. This commitment is grounded in our belief that change is possible, and that our work and that of the artistic community as a whole will grow stronger as oppression is eliminated.

In our current phase of this journey towards being an Anti-Racist Anti-Oppressive organization, the whole staff is engaged in all staff ARAO meetings led by rotating teams and undergo training as part of their onboarding process. We recognize that we do not have all of the answers as we pursue this work. This work will continue to shift as the Fractured Atlas team changes. We ask that new team members join us as we continue to learn, practice, and grow in this work. Learn more about what it’s like to work at Fractured Atlas here.

MAJOR DUTIES & RESPONSIBILITIES

• Provide member advising and financial administrative oversight for Fractured Atlas’ fiscal sponsorship, fundraising tools, and artist visa services:
  • Support daily operations of the fiscal sponsorship program
  • Conduct consultative and onboarding calls using Calendly and Zendesk Talk
  • Manage extended email communication with artist members using Zendesk
  • Advise artist members on the use of Fractured Atlas’s fiscal sponsorship program, including its fundraising and financial tools, and how to follow donation and financial procedures
  • Review and approve fundraising materials: including profile/general support edits, individual appeals, third-party giving campaigns, and crowdfunding campaigns
  • Demonstrate how to access our software tools and provide walk-through support as needed to artist members
  • Review artist visa applications and provide consultation letters
  • Troubleshoot login and other basic access issues with artist members
  • Support donation tracking and investigation, including logging donations in Airtable, confirming matching gifts, and resolving donation-related issues
  • Correspond with members and donors regarding returned or disputed donations.
• Other duties as assigned to support the team and our members

WHAT WE’RE LOOKING FOR

• Knowledge of the fundraising landscape and donation processes
• 1-2 years experience or strong familiarity with web-based software (Slack, Google Drive, Airtable, Trello, Zendesk, Calendly, or any ticketing or CRM software)
• Experience with individual time management in a remote-work environment
• Possesses self awareness of their professional needs in the workplace
• Strong collaboration and team communication skills
• Experience handling sensitive information and tracking specific details with accuracy
• A successful Fundraising & Member Advisor, Programs on the Programs team will be passionate about or committed to:
  • Advising and/or educating artists and creative business owners
  • Streamlining processes and training others to do the same
  • Exercising research, analytical, and investigative skills to problem solve.
  • Using and exploring new technologies
  • Efficient, effective, understanding communication
  • Managing a personal workload
  • Staying flexible and juggling changing priorities
  • Knowing when to take initiative, follow direction, and when to pause
  • Engaging in collaboration and teamwork
• Experience in arts administration, arts management, or information technology - a plus!
• Direct experience with financial oversight - a plus!

LOCATION

This position is U.S.-based and 100% virtual (with eventual travel about 1-2 times per year*). You can live anywhere in the country but most meetings fall during a 10 AM-6 PM ET window.

There is some travel for team and full staff gatherings, but we respect that individuals have different risk levels with travel at this time and will work with employees to determine what is possible, with consideration for what is unsafe or uncomfortable for team members.

COMPENSATION

This is a full-time non-exempt position. Compensation is $29.23/hr ($60,798.40 annualized). Fractured Atlas has fixed-tier compensation, so everyone at each tier makes the same. Learn more about our compensation structure here.

Benefits include employer-contributed dental, vision, medical insurance; flexible spending account; employer-contributed 401K plan; commuter benefits; professional development allowance; ticket and staff donation allowance for artist member projects; internet and cell-phone stipend allowance; workplace supplies allowance; unlimited paid vacation days; paid sick days; paid family leave; and a casual but hard-working, friendly, and supportive work environment.

OUR COMMITMENT

Fractured Atlas is an equal opportunity employer that values diversity, equity, and inclusion. (Read more about our Anti-Racism and Anti-Oppression commitment.) We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

POSTING DATE

September 18th, 2024. Deadline for submissions is October 2, 2024 at 11:59 PM Pacific Time.